I support office recruitment efforts through advisor outreach, organizing fair representation at college campuses, and mailing campaigns. I plan and execute all the office’s major events including fairs, orientations, tabling events, scholarship workshops, and faculty trainings. I directly facilitate all student accommodations for health and disability needs and oversees the handling of student judicial issues abroad. I manage a scholarship program with annual budget of over $200k. I lead the onboarding and training of faculty leaders and on-site coordinators. I overhauled program evaluation and assessment. I annually recruit and supervises a team of five student workers. I perform a wide range of other duties to support our office's outreach and operations.

As the first full-time staffer dedicated to education abroad at Concordia, I have worked diligently to centralize, organize and professionalize education abroad offerings at Concordia. This has included:-Offering comprehensive advising to all prospective student participants-Implementing Terra Dotta and a standardized application process for students-Working with national standards and general counsel to complete comprehensive policy writing and emergency planning & prevention-Starting an on-campus travel health clinic where students can get health consultations and vaccines at wholesale cost-Creating and implementing a pre-departure orientation program-Evaluating program offerings and pursuing new partnerships to supplement global need areas, particularly in non-traditional destinations-Creating an engaging on-line presence through our website and social media platforms-Collecting demographic information of student travelers to identify underrepresented groups, and working with partners throughout the university to develop plans to address under-served groups including the creation of new programs, curriculum mapping, and targeted scholarships-Creating an annual calendar of recruitment activities-Collecting and generating the first complete IIE Open Doors Report for our university-Working with faculty to propose, plan and run new embedded courses, as well as offer support to existing faculty-led courses-Being responsive to and prepared for international crisis events, and often being the first University official to trigger crisis plan actions-Being responsive to student disciplinary issues that occur while abroad, and working with Student Life and local partners to resolve-Coordinating efforts between the Registrar, Residence Life, the Cashier, Financial Aid and Academic Advising to ensure every administrative aspect of having students study abroad is taken care of in a timely, consistent and organized way.

Student advisors act as mentors, tutors, resident assistants, guidance counselors, and advocates for Chinese high school students at Wisconsin International Academy. They are responsible for tasks as varied as helping with homework, providing transportation, supporting English language learning, leading student activities, upholding student and organizational conduct standards, chaperoning field trips, ensuring student safety, and connecting with students one-on-one to provide overall support.

Managing the 10-member Bankruptcy department toward the timely drafting and filing of numerous forms, motions and pleadings with the Federal court. Managed and directed process change related to improved efficiency and compliance with ever-changing court and client requirements.

Intake new referrals, process documentation, work with clients and vendors to obtain required documents and information, prepare legal pleadings, comply with all client and judge specific requirements, and electronic filing.

Managed operations for 200 employees across 5 regional offices, including an off-shore workforce in Romania. Key to implementing enhanced reporting and automation related to legal document production and filing, improved coordination between remote offices and client relations.

Directly supervised 40 people across 7 different operational working units. Responsible for hiring, training, tracking metrics and performance, coaching, and discipline for staff. Responsible for ensuring compliance in all US operations with Client, Court, and DOJ/OCC requirements. Successfully worked with clients to solve operational problems, mitigate timeline delays and improve communication. Worked with Legal Department to ensure changes in process are legally compliant. Worked with programmers to create, update, test and implement changes to IT automated processes. Great communicator, responsible for ongoing training of staff and clients.

Responsible for managing a team of 16 drafters of Motions for Relief, Proofs of Claim, Objections to Plan, Adequate Protection Orders, Order on Relief from Stay, and Reaffirmation Agreements. Handled all personnel management functions for my staff, including hiring, training, tracking metrics and performance, coaching, and discipline. Was successful in reducing error rates from 10% to less than 1%.

Was responsible to daily draft 5-8 Motions for Relief from Automatic Stacy, to be heard in Federal Bankruptcy Court. After 1st month on the job, was recognized as the most productive and accurate MFR drafter in the company. Helped to create and test IT functions to bring templates into compliance with Client and Court requirements.

Responsible for recruitment and oversight of over 300 volunteers. Recruited, hired and supervised twenty-five student employees. Recruited, trained, and sent over 200 student service volunteers to 23 countries. Responsible for supervising and coordinating the marketing, accounting, and office support staff, as well as event planners, volunteer recruiters and trainers. Supervised the Integrated Marketing team and initiated many new, effective marketing strategies that improved consumer buy-in and fundraising efforts. Set and managed operating budget of $430k.