Chris Resuena Email & Phone Number

Oregon, United States

Scope of Work: Executive Assistant for Stakeholders. Calendar managementExpense managementtask administration Email management and other custom process for each stakeholder.

Philippines

Scope of work: Filing Insurance claims for phones, major appliances and jewelries Review and investigate claim status and work with business partners to establish appointments Explain and approve claims based on contract and signed up policy. Handle sensitive customer documents and information

Philippines

Scope of Work: Mitigate Losses for the company by following up on payment arrangements Offer payment plan for struggling consumers.

Philippines

Scope of Work: Manage team performance to hit company target metrics (AHT, NPS, Absenteeism, adherence and quality scores) Be the mediator for associates HR concerns/compensation and performance reviews. Presentation and reports for target metrices Handle managerial request calls Assist consumers with reporting Fraud and Dispute related Transactions Explain Fraud and dispute claim denials based on card network policies Assist with Transactional Fraud and Identity fraud concerns. Handle sensitive customer documents and information Do call listening and do quality scoring based on client based policies and procedures.

Philippines

Scope of Work: Manage team performance to hit company target metrics (AHT, NPS, Absenteeism, adherence and quality scores) Handle managerial request calls