Chris Rick, Msis Email & Phone Number

Fleming Island, FL, US

Washington, United States

• Planned and executed a complete migration of technology systems and company-furnished computing devices in a short period with no downtime and zero lost or comprised data
• Conducts regular vulnerability assessments to identify strengths and gaps and evaluate operational effectiveness
• Dispenses recommendations and advocates for process improvement, system change, and system design that align IT best practices with operational needs
• Delivers administrative leadership, management, security, and maintenance for hardware, software, platforms, and related applications (e.g., Microsoft 365 tenant, Google Workspace, SharePoint, Zoom, Slack, Asana, and.
• Advises executive leadership team on all matters concerning technology and information systems, security and data compliance
• Develops RFPs, negotiates contracts, and oversees all technology vendors

Jacksonville, Florida, United States

• ReGeneration IT Help Desk Technician program (students 30+ years-old), Jacksonville site.
• Delivers all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and.
• Fosters student-centered learning through pioneering teaching practices, utilizing technology-based learning and communication platforms (Google Classroom, Schoology, Nearpod, and TestOut)
• Inputs students’ weekly scorecard and technical assessment data into Salesforce, creates reports to quantify student success for internal and external distribution
• Collaborated, as the Subject Matter Expert, with the Curriculum Development Team to revise the CompTIA A+ 901 & 902 technical lessons to 1001 & 1002. This transition was seamless and required no missed training days
• Meets regularly with program career coaches and program coordinator to discuss any challenges that could impede students’ progress, developing action plans to ensure greatest success

Jacksonville, Florida Area

• Generation IT Help Desk Technician program (students 18-24 years-old), Jacksonville site.
• Delivered all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and.
• Developed individualized education plans, to accommodate various types of learning styles and achieve the greatest level of success
• Administered, graded, and provided feedback on weekly assessments
• Supported Generation’s data-driven model by tracking student attendance and performance in class and on assessments, using the Salesforce platform
• Built appropriate relationships with students, developed an understanding of their personal strengths and challenges, and fostered a supportive classroom environment

Jacksonville, Florida Area

• Planned, executed, and led the strategic vision for the TRACK™ program
• Implemented TRACK™ curriculum and managed relationships with providers, including the Veterans Administration (VA), Vocational Rehabilitation & Employment, Jacksonville Vet Center, Florida State College at.
• Accountable for $1.5M annual budget development and oversight, with 100 percent accuracy
• Identified several opportunities to reduce program costs and implemented plans to realize the savings of $20K
• Improved metrics for tracking the program’s efficacy, which resulted in the expansion of key performance indicators (KPIs) captured for individual program participants
• Hired, led, mentored, coached, professionally developed, and evaluated all TRACK™ staff members

Jacksonville, Florida Area

• Built and managed relationships with college professors/administrators, mental health professionals, performance enhancement trainers, and VA outpatient clinic staff
• Collaborated with Warriors to Work, Transition Training Academy, and other WWP program staff to coordinate services for program participants
• Mentored program participants, daily, ensuring the program participants’ remain fully engaged in all aspects of the TRACK program
• Recruited program candidates by reviewing applications packages, conducting interviews, and onboarding those accepted into the program
• Conducted transition meetings for program graduates to identify action plans for continued academic, financial, and wellness success
• Spoke publicly to diverse audiences about the TRACK model and other WWP Programs

Jacksonville, Florida Area

• Cyber-Synergism provides systems administration, customization, performance tuning, security analysis, and programming for UNIX-, Linux-, and Windows-based systems
• Responsible for establishing technical vision and leading all aspects of technology development
• Manages all contracts and sub-contractors providing multimedia streaming services across a load balanced multiple-server farm
• Technical Administrator of a 15 server cluster (Win 2K & Linux OS)
• Oversees the design, implementation, marketing, and maintenance of numerous websites

Burbank, CA Area

• Fastbroadcast provides live (audio/video) streaming services for numerous large-market radio stations.
• Managed all operations in the streaming of live radio broadcast across the Internet
• Developed and maintained the radio stations’ websites, including E-commerce capabilities
• Built and maintained a business relationship with several radio stations in the Los Angeles, CA area

Pensacola, Florida Area

• Master Chief Petty Officer
• Initiated, developed and executed policies concerning the personal and professional matters for 1,400 students and 100 staff members on a daily basis
• Mapped out quarterly training sequences, assuring best usage of classrooms, instructors, and training aids
• Headed the Chiefs’ Disciplinary Review Board, guided students with academic and/or personal issues with development of a plan to turn themselves around
• Managed a $400K operating budget and $87M in training assets

Jacksonville, Florida Area

• Senior Chief Petty Officer / Master Chief Petty Officer
• Directed a team of 12 QA representatives performing Naval Aviation Maintenance Program audits, and safety inspections on 13 work centers supporting 10 P-3C aircraft
• Responsible for management of personnel manning within the Maintenance Department
• Ensured 100 percent manning levels were maintained throughout the department
• Communicated with wing-level Manpower Managers, Enlisted Detailers, and Enlisted Community Managers

Jacksonville, Florida Area

• Senior Chief Petty Officer
• Managed 57 personnel across nine production work centers in the performance of all scheduled and unscheduled organizational level maintenance on three ES-3A aircraft, while embarked on USS Enterprise during combat.
• Ensured the health and well-being of all detachment personnel
• Coordinated watchbills for all detachment enlisted personnel
• Participated in all carrier air wing-level meetings regarding aircraft maintenance/readiness, as well as personnel issues
• Qualified to release aircraft safe-for-flight

Worldwide

Master Of Science In Information Systems, Technology Management

Executive Certificate In Leadership And Management, Leadership And Management

Graduate Certificate In Nonprofit Management, Political Science And Government

Activities and Societies: Sigma Alpha Pi

Bachelor Of Science (Bs), Business Administration, 3.84 - Summa Cum Laude

Network And System Administration/Administrator

Onward to Opportunity (O2O)

As, Electronic Engineering Technology