Chris Riley Email & Phone Number

East Greenwich, Ri, Us

Woonsocket, Ri, Us

Define and drive digital product enhancements, bringing the omnichannel vision for CVS pharmacy to life, and helping our members on their path to better health. Collaborate within an agile framework to develop and turn business strategy and roadmaps into working digital products improving the experience and outcomes for millions of patients, consumers, and colleagues.> Lead a lean agile product delivery model composed of digital product epics, features, and stories alongside creative, engineering and business stakeholders. Accountability for product adoption / engagement, NPS/CSAT, and positive patient outcomes.> Drive digital product innovations across domains, including immunizations, pharmacy order management & status, Med-D plan enrollments, Retail consumer in-store enhancements and disruptive innovations, and related multi-channel (push, SMS, email, etc.) campaigns.> Leverage senior-level portfolio and program management skill set to keep teams engaged, and initiatives on track. Lead colleagues through organizational and procedural transitions, helping to successfully drive product enhancements within a SAFe agile framework.

Woonsocket, Ri, Us

Drive annual digital product portfolio plans to prioritize, sequence, and budget product, programs and resource expenditures in alignment with business product strategic direction. Work with leadership to maintain a portfolio of digital pharmacy product programs and projects.Delivered integrated digital pharmacy program phased roll out across lines of business. Worked closely with business leadership, user experience, analytics, and engineering teams to bring digital products to market.

San Diego, California, Us

Digital PMO lead, working with business, engineering, and creative leadership to bring consumer-facing digital products and features to market. Built a consistent, thorough, agile, end-to-end project delivery process for software development of digital health products. Partnered cross-functionally to complete many digital product launches and internal system integration projects. As member of executive leadership team, connected product strategy and company goals to to project execution.

Atlanta, Ga, Us

PMO Director responsible for creation and maintenance of company project management execution, driving delivery and improvement of organizational process and digital product and feature releases. Installed and maintained product backlog management and other tools, including Basecamp, JIRA, Rally, MS Project, SharePoint, Bugzilla, Salesforce and others.Program manager lead for consumer and client facing product website development, digital marketing, internal operations, and other software efforts within RealAge and Hearst Digital. Partnered with Product Management, Marketing, Content, Design, QA, Engineering to build, test, release new products and updated to existing flagship products like "The RealAge Test" and "Tip of the Day" campaign.

Business partner and operations director of a rare books and documents auction house. Developed multi-channel auction businesses.

Dallas, Tx, Us

Independent consultant working with executive leadership to manage large internal program to consolidate and relocate internal business unit (call center / help desk) in support of top tier client internet accounts.

London, Gb

Management consultant and program management lead delivering major IT service / call center process builds and overhauls and other transformative projects within Fortune 500 companies, including Mars, Inc., Georgia-Pacific, Deloitte, PeopleSoft, ADP, and AT&T.

Bachelor Of Arts - Ba, Business Organizational Development & Social Psychology

Bachelor Of Arts - Ba, Organizational Development