Chris Rivera Email & Phone Number

Menomonee Falls, Wisconsin, Us

• Lead loss prevention operations across 36 stores in Nebraska, Iowa, Illinois, and Indiana, driving improvements in inventory shrink and operational compliance.• Design and implement shortage control programs to achieve inventory and cash variance reduction goals consistently.• Conduct detailed audits and assessments, ensuring compliance with company standards while addressing risks with actionable strategies.• Collaborate with law enforcement and corporate legal teams to investigate and resolve incidents of theft and fraud, maintaining adherence to ethical standards and procedural guidelines.• Recruit, develop, and mentor a high-performing team of loss prevention professionals, establishing a strong pipeline for future leadership through robust succession planning.• Manage district budgets effectively, optimizing resources to enhance physical security and operational efficiency across multiple regions.• Partner with cross-functional teams to standardize best practices, fostering a culture of accountability and continuous improvement in loss prevention operations.

Burlington, Nj, Us

• Lead strategic initiatives across 12 selling locations to optimize performance and maximize profitability.• Design and execute comprehensive training programs on shortage and safety procedures, resulting in a significant decrease in theft, fraud, and losses.• Utilize data analysis to identify trends and vulnerabilities, implementing proactive measures to safeguard assets and ensure compliance.• Establish seamless communication channels with field leaders and stakeholders to enhance alignment and enable the successful execution of organizational objectives.• Manage shortage control staffing for all store locations in the district, ensuring payroll and expenses align with the plan.• Conduct and oversee internal and external investigations, including interviewing, apprehension programs, audits, and system controls.• Foster robust partnerships with District and Store Management, Human Resources, Legal, Operations, and Control on Asset Protection, Profitability Improvement, and Shortage Control matters.• Monitor and maintain physical security controls and systems, including CCTV, burglar and fire alarms, electronic article surveillance, and emergency systems.• Contribute to the development of Asset Protection programs, providing leadership in initiating new initiatives and managing training and awareness programs for store teams.• Audit the Financial, Merchandising, and Operations divisions of assigned locations, delivering focused and actionable analysis of results.

• Advised a diverse portfolio of clients on crafting and executing transformative marketing strategies, resulting in substantial revenue growth and market expansion.• Championed brand development initiatives and customer engagement strategies, elevating brand visibility and loyalty across multiple industries.• Collaborated closely with clients to understand their unique challenges and goals, tailoring solutions that drove measurable outcomes and sustained success.• Directed cross-functional teams in executing multi-channel marketing campaigns, leveraging data-driven insights to optimize performance and ROI.• Mentored and coached junior team members, fostering a culture of innovation, collaboration, and continuous learning.

Westlake, Texas, Us

• Part of the high-performing team in delivering compelling sales presentations and demonstrations of SaaS solutions to multifamily executives, resulting in increased adoption and client satisfaction.• Provided expert guidance and technical expertise to clients, ensuring a deep understanding of product features, benefits, and value propositions.• Oversaw the recruitment, onboarding, and professional development of new team members, cultivating a culture of excellence and accountability.• Collaborated with cross-functional stakeholders to drive product enhancements and service improvements based on client feedback and market insights.• Delivered unparalleled client support and service, fostering long-term partnerships and driving mutual growth and success.

• Led multifaceted roles within a SAAS company specializing in website development for churches and non-profits, orchestrating projects from inception to delivery while fostering long-term client relationships and strategic partnerships with religious organizations.• Spearheaded project lifecycles, coordinating with cross-functional teams including design, development, and quality assurance to ensure timely and successful website launches.• Served as a primary point of contact for clients, providing attentive support, understanding their needs, and translating them into actionable project requirements, resulting in high client satisfaction and retention rates.• Managed a portfolio of client accounts, overseeing project timelines, budgets, and deliverables, while identifying opportunities for upselling additional services to drive revenue growth.• Cultivated strategic relationships with churches and non-profits, positioning the company as a trusted partner in advancing their digital presence and mission outreach.• Provided comprehensive training and ongoing support to clients, empowering them to maximize the utility of their websites and digital tools, and fostering a culture of self-sufficiency and success.

• Directed comprehensive communication strategies to engage with both church members and the broader community, utilizing various platforms and channels to effectively share the church's mission, events, and initiatives.• Managed marketing efforts to promote church events, programs, and outreach initiatives, ensuring consistency and effectiveness in messaging.• Cultivated relationships with local schools, organizations, and community stakeholders to enhance the church's impact and outreach efforts, particularly in youth-related initiatives.• Successfully led the expansion and enhancement of the youth ministry program, resulting in increased participation and engagement among young people.• Implemented strategic communication initiatives that significantly improved engagement and awareness of church events and initiatives within the community.• Fostered a collaborative and inclusive environment within both the youth ministry and communications teams, empowering staff and volunteers to thrive in their roles and make meaningful contributions to the church's mission.

• Provide visionary leadership and oversight for the overall direction and growth of the church, with a specific emphasis on youth ministry.• Develop and implement strategic plans and initiatives to engage and disciple young people, fostering a sense of belonging and spiritual maturity.• Lead and mentor a team of volunteers, equipping them with resources and support to effectively minister to youth.• Coordinate and execute various youth programs, events, and outreach activities aimed at reaching and impacting the local community.• Cultivate strong relationships with youth and their families, providing pastoral care, counseling, and support as needed.• Collaborate with other church leaders to integrate youth ministry into the overall church mission and vision.

Menomonee Falls, Wisconsin, Us

• Fostered partnerships with District and Store Executives, as well as Associate teams, to raise awareness of theft, safety, inventory control, and operational execution issues.• Implemented strategic measures to minimize losses and improve operational efficiency, collaborating with cross-functional teams for continuous improvement.• Utilized expertise in data analysis to identify trends, assess risks, and recommend proactive measures.• Ensured compliance through regular audits and championed a culture of safety through training programs.• Successfully managed a team and contributed to the organization’s overall loss prevention strategy as a leader.

Menomonee Falls, Wisconsin, Us

• Provided consistent coaching and recognition to motivate the hourly Loss Prevention team, enabling them to achieve external productivity goals.• Implemented effective shortage awareness and reduction strategies, successfully minimizing external theft and contributing to meeting assigned inventory goals.• Managed all physical and building security needs in partnership with the District Loss Prevention Manager, ensuring a safe and secure environment for the company.• Identified and resolved Organized Retail Crime cases within the assigned market.• Conducted comprehensive store visits to inspect best practice execution, monitor compliance with approved directives, and provide constructive and actionable feedback.

Menomonee Falls, Wisconsin, Us

• Conducted operational assessments within the assigned district to address documented issues.• Collaborated with District Loss Prevention Manager, Regional Executives, and Store Management to develop action plans to reduce shortage.• Oversaw physical inventory throughout the assigned district, ensuring accurate tracking and management.• Provided consistent coaching and recognition to motivate the hourly Loss Prevention team, enabling them to achieve external productivity goals.

Menomonee Falls, Wisconsin, Us