Chris Rivera Email & Phone Number

Menomonee Falls, Wisconsin, US

• Lead loss prevention operations across 36 stores in Nebraska, Iowa, Illinois, and Indiana, driving improvements in inventory shrink and operational compliance.
• Design and implement shortage control programs to achieve inventory and cash variance reduction goals consistently.
• Conduct detailed audits and assessments, ensuring compliance with company standards while addressing risks with actionable strategies.
• Collaborate with law enforcement and corporate legal teams to investigate and resolve incidents of theft and fraud, maintaining adherence to ethical standards and procedural guidelines.
• Recruit, develop, and mentor a high-performing team of loss prevention professionals, establishing a strong pipeline for future leadership through robust succession planning.
• Manage district budgets effectively, optimizing resources to enhance physical security and operational efficiency across multiple regions.

Burlington, NJ, US

• Lead strategic initiatives across 12 selling locations to optimize performance and maximize profitability.
• Design and execute comprehensive training programs on shortage and safety procedures, resulting in a significant decrease in theft, fraud, and losses.
• Utilize data analysis to identify trends and vulnerabilities, implementing proactive measures to safeguard assets and ensure compliance.
• Establish seamless communication channels with field leaders and stakeholders to enhance alignment and enable the successful execution of organizational objectives.
• Manage shortage control staffing for all store locations in the district, ensuring payroll and expenses align with the plan.
• Conduct and oversee internal and external investigations, including interviewing, apprehension programs, audits, and system controls.

• Advised a diverse portfolio of clients on crafting and executing transformative marketing strategies, resulting in substantial revenue growth and market expansion.
• Championed brand development initiatives and customer engagement strategies, elevating brand visibility and loyalty across multiple industries.
• Collaborated closely with clients to understand their unique challenges and goals, tailoring solutions that drove measurable outcomes and sustained success.
• Directed cross-functional teams in executing multi-channel marketing campaigns, leveraging data-driven insights to optimize performance and ROI.
• Mentored and coached junior team members, fostering a culture of innovation, collaboration, and continuous learning.

Westlake, Texas, US

• Part of the high-performing team in delivering compelling sales presentations and demonstrations of SaaS solutions to multifamily executives, resulting in increased adoption and client satisfaction.
• Provided expert guidance and technical expertise to clients, ensuring a deep understanding of product features, benefits, and value propositions.
• Oversaw the recruitment, onboarding, and professional development of new team members, cultivating a culture of excellence and accountability.
• Collaborated with cross-functional stakeholders to drive product enhancements and service improvements based on client feedback and market insights.
• Delivered unparalleled client support and service, fostering long-term partnerships and driving mutual growth and success.

• Led multifaceted roles within a SAAS company specializing in website development for churches and non-profits, orchestrating projects from inception to delivery while fostering long-term client relationships and.
• Spearheaded project lifecycles, coordinating with cross-functional teams including design, development, and quality assurance to ensure timely and successful website launches.
• Served as a primary point of contact for clients, providing attentive support, understanding their needs, and translating them into actionable project requirements, resulting in high client satisfaction and retention.
• Managed a portfolio of client accounts, overseeing project timelines, budgets, and deliverables, while identifying opportunities for upselling additional services to drive revenue growth.
• Cultivated strategic relationships with churches and non-profits, positioning the company as a trusted partner in advancing their digital presence and mission outreach.
• Provided comprehensive training and ongoing support to clients, empowering them to maximize the utility of their websites and digital tools, and fostering a culture of self-sufficiency and success.

• Directed comprehensive communication strategies to engage with both church members and the broader community, utilizing various platforms and channels to effectively share the church's mission, events, and initiatives.
• Managed marketing efforts to promote church events, programs, and outreach initiatives, ensuring consistency and effectiveness in messaging.
• Cultivated relationships with local schools, organizations, and community stakeholders to enhance the church's impact and outreach efforts, particularly in youth-related initiatives.
• Successfully led the expansion and enhancement of the youth ministry program, resulting in increased participation and engagement among young people.
• Implemented strategic communication initiatives that significantly improved engagement and awareness of church events and initiatives within the community.
• Fostered a collaborative and inclusive environment within both the youth ministry and communications teams, empowering staff and volunteers to thrive in their roles and make meaningful contributions to the church's.

• Provide visionary leadership and oversight for the overall direction and growth of the church, with a specific emphasis on youth ministry.
• Develop and implement strategic plans and initiatives to engage and disciple young people, fostering a sense of belonging and spiritual maturity.
• Lead and mentor a team of volunteers, equipping them with resources and support to effectively minister to youth.
• Coordinate and execute various youth programs, events, and outreach activities aimed at reaching and impacting the local community.
• Cultivate strong relationships with youth and their families, providing pastoral care, counseling, and support as needed.
• Collaborate with other church leaders to integrate youth ministry into the overall church mission and vision.

Menomonee Falls, Wisconsin, US

• Fostered partnerships with District and Store Executives, as well as Associate teams, to raise awareness of theft, safety, inventory control, and operational execution issues.
• Implemented strategic measures to minimize losses and improve operational efficiency, collaborating with cross-functional teams for continuous improvement.
• Utilized expertise in data analysis to identify trends, assess risks, and recommend proactive measures.
• Ensured compliance through regular audits and championed a culture of safety through training programs.
• Successfully managed a team and contributed to the organization’s overall loss prevention strategy as a leader.

Menomonee Falls, Wisconsin, US

• Provided consistent coaching and recognition to motivate the hourly Loss Prevention team, enabling them to achieve external productivity goals.
• Implemented effective shortage awareness and reduction strategies, successfully minimizing external theft and contributing to meeting assigned inventory goals.
• Managed all physical and building security needs in partnership with the District Loss Prevention Manager, ensuring a safe and secure environment for the company.
• Identified and resolved Organized Retail Crime cases within the assigned market.
• Conducted comprehensive store visits to inspect best practice execution, monitor compliance with approved directives, and provide constructive and actionable feedback.

Menomonee Falls, Wisconsin, US

• Conducted operational assessments within the assigned district to address documented issues.
• Collaborated with District Loss Prevention Manager, Regional Executives, and Store Management to develop action plans to reduce shortage.
• Oversaw physical inventory throughout the assigned district, ensuring accurate tracking and management.
• Provided consistent coaching and recognition to motivate the hourly Loss Prevention team, enabling them to achieve external productivity goals.

Menomonee Falls, Wisconsin, US