Van Gough once said” I would rather die of Passion than of Boredom” ..This quote has always spoke to me as why I chose hospitality and customer service to be my profession. Without having to cut my ear off, I enjoy developing strong, cohesive team environments where profit and client loyalty are the products of great customer service and experiences.I streamline and design procedures that promote departmental efficiency and empower teams to take ownership of problems and find smart,contemporary, and cost effective resolutions. By wearing many diverse hats in my service career, I have become adept exceeding customer's expectations as well as at identifying the obstacles and needs of various departments varying from engineering to revenue management..Examples of my accomplishments include: • Created the first room’s revenue upsell program for three hotels under my management, generating more than 375K in revenue within the first year of conception• Targeted opportunities for revenue enhancements through cost reduction initiatives saving more than 50k • Improved customer satisfaction scores by 25% and developed guest recovery/training for new and preexisting hires; resulting in lowered customer complaints, adjustments and employee turnover.I excel at proactive training & promote “Consistent","Intuitive" and “Authentic” customer service.There are lot of components to be a great hospitality professional, but I believe Passion is the one that you can never be without. If you are missing a motivated leader and want these skills in your organization, reach out to me at Christopher.Roach289@gmail.com Specialties: Over 10 years of luxury boutique hotel front office experienceExcellent guest and employee relation skills (diplomatic &Fair problem resolutions)Strong knowledge of P&L statements, forecasts and budgets for payrollBrand ManagementRevenue/Sales ImprovementVendor NegotiationsUnion RelationsPre-Opening Hotel Experience.