Director Of Front Office Operations
Apr 2022 - May 2023
AeroLeads people directory · profile
Chris Roach Email & Phone Number
Director of Front Office Operations
1 work email found
@surlatable.com
3 phones found area 917, 206, and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Director of Front Office Operations
Location
New York City Metropolitan Area, United States, United States
Who is Chris Roach? Overview
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Quick answer
Chris Roach is listed as Director of Front Office Operations based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at surlatable.com, phone signal with area code 917, 206, 800, and a matched LinkedIn profile for Chris Roach.
Chris Roach previously worked as Director Of Front Office Operations at Civilian Hotel and Front Of House Manager at New York Athletic Club. Chris Roach holds Ba, Communications from Fordham University.
Company email context
Email format at surlatable.com
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{first}.{last}@surlatable.com
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Profile bio
About Chris Roach
Van Gough once said” I would rather die of Passion than of Boredom” ..This quote has always spoke to me as why I chose hospitality and customer service to be my profession. Without having to cut my ear off, I enjoy developing strong, cohesive team environments where profit and client loyalty are the products of great customer service and experiences.I streamline and design procedures that promote departmental efficiency and empower teams to take ownership of problems and find smart,contemporary, and cost effective resolutions. By wearing many diverse hats in my service career, I have become adept exceeding customer's expectations as well as at identifying the obstacles and needs of various departments varying from engineering to revenue management..Examples of my accomplishments include: • Created the first room’s revenue upsell program for three hotels under my management, generating more than 375K in revenue within the first year of conception• Targeted opportunities for revenue enhancements through cost reduction initiatives saving more than 50k • Improved customer satisfaction scores by 25% and developed guest recovery/training for new and preexisting hires; resulting in lowered customer complaints, adjustments and employee turnover.I excel at proactive training & promote “Consistent","Intuitive" and “Authentic” customer service.There are lot of components to be a great hospitality professional, but I believe Passion is the one that you can never be without. If you are missing a motivated leader and want these skills in your organization, reach out to me at Christopher.Roach289@gmail.com Specialties: Over 10 years of luxury boutique hotel front office experienceExcellent guest and employee relation skills (diplomatic &Fair problem resolutions)Strong knowledge of P&L statements, forecasts and budgets for payrollBrand ManagementRevenue/Sales ImprovementVendor NegotiationsUnion RelationsPre-Opening Hotel Experience.
Listed skills include Hospitality Industry, Hotels, Front Office, Hospitality, and 44 others.
6 roles · 22 years
Chris Roach work experience
A career timeline built from the work history available for this profile.
Front Of House Manager
- Created training manual for restaurant POS system introducing upsell methods resulting in a 15%- 20% in room service revenue
- Managed amenity and room service operations and organized seating/floor plans for casual and formal dining rooms including private functions and large scale events
- Oversaw nightly operations of the Solarium, private rooftop bar including concierge services for members
Jul 2016 - Apr 2020
Director Of Front Office Operations
The Time Hotel Nyack
Interviewed and hired opening front office staff for new 133 room lifestyle property in NyackCreated all guest service job descriptions and opening standard operating proceduresRedeveloped and updated current Sabre hotel format creating more effective sale and reservations opportunitiesIntroduced and developed virtual concierge program, in room directory.
Aug 2015 - Jul 2016
Sales Leader/ Assistant Store Manager
Directed operations with key holding responsibility:opened & closed stores: managed staff ranging from 10 to 15 employeesGuided customer needs assessments to identify merchandise & service preferences,consistently driving company's profitabilityDevised & Implemented programs focused on product knowledge,top selling strategies,emerging trends and sales.
Sep 2012 - Jan 2015
Director Of Rooms/ Front Office Operations
Oversaw daily operations of 225 room luxury hotel & residential property with emphasis on standards and “Creative & Non Conventional” recovery solutionsReplaced ineffective SOPs in key depts. ( housekeeping, security, Front Office)to improve areas such inventory control and quality cost & AssuranceCreated & implemented new promotional packages including.
Oct 2010 - Dec 2011
Front Office Director Of Hudson Hotel
Managed and supervised staff of 50 employees (Reception, Concierge, PBX and Bell staff) for 805 room propertyMember of Hotel Executive CommitteeCoordinate front office expenses, work schedules, and payroll to fall below or meet monthly budget Monitored and maintained the front office administrative duties particularly cash handling procedures which.
2004 - 2010
~6 yrs
2 education records
Chris Roach education
Ba, Communications
FAQ
Frequently asked questions about Chris Roach
Quick answers generated from the profile data available on this page.
What is Chris Roach's role at their current company?
Chris Roach is listed as Director of Front Office Operations.
What is Chris Roach's email address?
AeroLeads has found 1 work email signal at @surlatable.com for Chris Roach.
What is Chris Roach's phone number?
AeroLeads has found 3 phone signal(s) with area code 917, 206, 800 for Chris Roach.
Where is Chris Roach based?
Chris Roach is based in New York City Metropolitan Area, United States, United States.
What companies has Chris Roach worked for?
Chris Roach has worked for Civilian Hotel, New York Athletic Club, The Time Hotel Nyack, Sur La Table, and Cassa Hotel & Residences At Desires Hotels.
How can I contact Chris Roach?
You can use AeroLeads to view verified contact signals for Chris Roach, including work email, phone, and LinkedIn data when available.
What schools did Chris Roach attend?
Chris Roach holds Ba, Communications from Fordham University.
What skills is Chris Roach known for?
Chris Roach is listed with skills including Hospitality Industry, Hotels, Front Office, Hospitality, Hospitality Management, Pre Opening, Hotel Management, and Resorts.
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