Managed the development and implementation of a proprietary certification program in the area of Racial and Health Equity, overseeing the assessment platform and tailoring transformation processes for participating organizations, enhancing alignment with industry standards.Developed and maintained relationships with provider systems and external stakeholders, implementing mentoring and incentives to encourage participation in the program, and facilitating continuous collaboration, support, and commitment to the transformation processes.Managed a team of consultants across various internal departments, ensuring alignment with program goals and vision, engaging organizational leadership and stakeholders, and gaining support throughout the project lifecycle.Other large-scale projects have included ERG development and programming, vendor/supplier diversity, and language services and accessibilty.

Provided transformational guidance and support to leaders, managers, and employees on DEI-related issues in cultural development and systemic change.Facilitated training sessions and workshops on critical topics such as unconscious bias, allyship, community advocacy, and equal-employment rights.Managed oversight and operations of employee resource groups, including budgeting, events, communications, and stakeholder relations.

Implemented a series of successful DEI initiatives to broaden the company's client base, adding new clients from diverse backgrounds, including women, BIPOC, and members of the LGBT+ community.Organized client outreach programs and events to engage with diverse communities, resulting in increased recognition as a company committed to DEI values.Executed cross-functional account management strategies, thoughtfully addressing the unique needs of clients from diverse backgrounds, leading to increased satisfaction and retention rates among a diverse clientele.Strengthened community partnerships and professional networks, employing a multi-sector approach to enhance diversity outreach strategies, solidifying connections and fostering inclusivity within the organization.

Founded and a successful community organization with the mission to build professional success and advancement within the LGBTQ+ community.Managed a diverse team of partners and volunteers to oversee program development and execution, refine program goals and objectives, coordinate and delegate tasks, ensure effective communication and collaboration across teams, and monitor and evaluate program effectiveness.Developed a series of impactful social and educational programs aimed at empowering community members with tools and opportunities to build professional networks, develop their skills, and engage in professional development.Fostered partnerships with various community stakeholders, small businesses, corporations, and non-profit organizations through various large-scale fundraising initiatives, community events, and advocate programs.

Prospected to new clients through cold-calls, lead generation, personal referrals, building professional relationships and actively networking in various capacities.Worked in a team environment with partners of various diverse backgrounds to increase prospecting performance and develop professionally.Developed meaningful relationships throughout the community to facilitate market growth beyond the office's existing footprint and into more diverse markets..

Managed on-site event operations with management teams, vendors, and staff to provide all necessary accommodations and to ensure proper execution of all events.Built relationships with key vendor partners in various sectors to provide consistent and replicable levels of service personalized for department’s initiatives.Increased overall efficiency by independently developing cost-effective and streamlined product offerings for consumers, implementing service and performance guidelines for staff and vendor partners, creating and maintaining departmental budgets, and producing a series of marketing tools and resources.

Onboarded new clients and managed client accounts from origination to close.Drafted probate and other legal documents for account processing in coordination with in-house counsel.Trained and supervised other account managers and support staff, guiding a team and reporting directly to c-suite leadership.