• Coached and trained several teams in different lines of business to improve metrics and customer experience within social media ad platforms• Worked with sales enablement team to execute various quality analyst projects• Data analysis of KPIs through Tableau and Microsoft Power BI• Determined root cause analysis using pivot tables created from raw data sources• Led daily team meetings and communicated internal and client expectations• Reported areas of improvement to management for consistent team performance

• Educated and supported small to medium-sized businesses in business growth through digital marketing• Helped advertisers understand the latest features of the platform and gave strategic advice to make ads moreeffective• Developed customer rapport by demonstrating the value of our solutions with scheduled follow-up calls andpersonalized service to grow customer revenue• Ensured high quality customer service calls by adhering to a client analyst quality grid• Followed risk and compliance protocols throughout calls with advertisers

• Communicated with professors and assist them with technological difficulties in their classroom• Wrote and solved service tickets that were entered through a computer program to keep track of them• Delivered/set up audio and projector equipment for lectures and professional events on a set schedule• Was responsible for keeping inventory of sound equipment and projectors

• Maintained quality inspections of vehicles that have been repaired through insurance claims with Geico• Followed a strict checklist of what was repaired on vehicles and inspected them thoroughly to ensure quality work for the customer• Attended daily team meetings to report the status of the vehicles and their insurance claims