Chris Rodrigues Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

• Primary responsibility is user support and customer service. Be present and visible in the Help Desk and available to users requiring technical assistance. • Respond to questions from callers; remotely assist all employees, staff, and other users with technology problems in offices. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software. • Manage the circulation of manuals, or other materials as appropriate. • Attend all Help Desk training sessions. • Maintain reasonable discipline and decorum in the Help Desk. • Assigning tickets to the Helpdesk Team members depending on the Roster and call load on each member.• Coordinating with other teams (Network, Server, Asset Management, etc) to get the users issue resolved in the least possible turnaround time.• Following up with the various vendors to get the link up and running and providing support as and when required.• Support Physio Employees that may be in the various offices or at client location. This support includes support by phone, email & by remotely logging into their computers by means of Citrix management console, Team viewer and VNC.• Ticket ID creation, and troubleshooting VPN connectivity.• Creation/deletion of users on a Windows 2003 domain using ADS. Create Exchange mail ids. Add/remove users from distribution lists & folders specific to projects. (Active Directory Management)• Creating, updating and maintaining of internal IT portal with technical documents, troubleshooting steps, known issues etc.• Providing training and technical assistance to fresh recruits and to other team mates.