Chris Rojahn Email & Phone Number

Grand Prairie, Tx, Us

Responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to organizational stakeholders, and helping to ensure that the service desk is constantly developing and continually improving. • Operate formal governance mechanisms to establish and monitor effective controls for the processes and functions performed by Operations teams and other risk-related functions as required• Leverage organizational leaders by sourcing and nurturing ideas, and rolling those ideas into the creation of improvement plans for the functional area• Development of IT Service desk organization responsible for end-user support, infrastructure apparatus, device management, and IT equipment lifecycle• Build strong teams while improving procedures, metrics, and processes; Lead and supervise a team of service desk support engineers• Develop, administer, and maintain operational procedures for perfectly executing activities for incoming and outgoing assets, handling and disposition of equipment, and maintaining the highest standards of accuracy.• Support periodic reviews by Internal Audit, compliance teams, and other risk-related functions as required

San Diego , Ca, Us

Technology Lead for distributed IT professionals supporting complex and high-level escalations while providing superior hands-on technical support to TuSimple’s wide array of employees. • Supports IT roadmap development and implements IT projects for our quickly expanding infrastructure and actively drives the adoption of policy best practices across the IT organization • Provides technical expertise in the recruitment, training, and development of top-quality IT talent, ensuring a high level of performance and productivity for all End User services and support • Subject Matter Expert for internal processes serving as an escalation point to address complex operational issues while providing guidance and training to employees, as necessary. • Installation, maintenance, troubleshooting, and repair of Infrastructure hardware and software, in line with TuSimple’s IT Service Level Agreement • Collaborate with cross-functional teams to support a smooth onboarding, working, and offboarding employee experience for all New Hires company-wide. • Determines appropriate hardware and software based on end-user requirements in accordance with TuSimple’s guidelines • Knowledge Management Team Lead: Design & Implementation of Knowledge Base offering improvement ideas, changes, and best practices in accordance with TuSimple guidelines and procedures. • Technical Lead on IT projects such as hardware refreshes, OS refreshes, and application updates. Process and procedure author for macOS and Windows imaging and deployment SOE

San Diego , Ca, Us

Provide superior hands-on technical support to a wide array of employees while ensuring the prudent operation of all hardware and software assets; Conduct root-cause analysis to troubleshoot and resolve internal customer issues and collaborate cross-functionally to ensure the smooth technological employee experience; Support roadmap development and implementation of IT projects for a rapidly expanding infrastructure while capturing process and procedure to actively construct the IT Knowledge Base. • Determines appropriate hardware and software based on end-user requirements in accordance with TuSimple’s guidelines; Stage, configure, and validate hardware in alignment with outlined processes and procedures. • Installation, maintenance, troubleshooting, and repair of all corporate hardware and software, in line with TuSimple’s IT Service Level Agreement; Perform root-cause analysis to determine and resolve issues within the Corp Infrastructure. • Provide technical expertise in the recruitment, training, and development of top-quality IT talent, ensuring a high level of performance and productivity. • Collaborate with cross-functional teams to support a smooth onboarding, working, and offboarding employee experience for all New Hires company-wide. • Knowledge Management Team Lead: Design & Implementation of Knowledge Base offering improvement ideas, changes and best practices in accordance with TuSimple guidelines and procedures. • Technical Lead on IT projects such as hardware refreshes, OS refreshes, and application updates. Process and procedure author for MacOS and Windows imaging and deployment SOE • Maintain detailed documentation for hardware and software corporate assets, systems, and deployments to include Virtual environments

Austin, Texas, Us

Responsibilities include providing Service Desk Management to implement and support procedures for SaaS applications across the distributed workforce and implement IT Security management while providing technical support for resolution of employee and customer IT incidents, service request and changes.• Plan, execute and support all IT projects that align with corporate goals; Identify, test and implement new software platforms for introduction to core application suite• Manage IT Security (Meraki/VPN, endpoint security, cloud security) that integrates with DevOps and InfoSec needs to create a secure, zero-trust environment• Enact and execute policies and procedures for asset lifecycle management including procurement, troubleshooting and repair of Windows, Mac, Linux, iOS and Android environments• Manage IT Infrastructure budget while maintaining all vendor contracts for existing and new technologies, platforms and 3rd party providers resulting in over 30% cost reduction• Integrate and optimize employee identities and access management across platforms and services supported by the organization via role-based access control via Okta/AD• Responsible for employee lifecycle including onboarding, asset management, systems support and exit processes including application and software assignments via Okta utilizing role-based and discipline profiles• Create and maintain internal Knowledge Base including application overview, security policy, acceptable use, how-to and FAQs• Remote site management including physical security, network security, monitoring, and access control

Dublin 2, Ie

Manage Local Technology Operations Team and liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner while providing technical support for resolution of customer IT problems, incidents, issues, requests, and queries.• Manage the team by resource-planning to optimize availability, set individual goals/objectives and ensure individuals meet their targets• Primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead, and promote client products and services by suggesting additional or alternative products to meet customer’s needs• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction; take accountability for effectively handling senior-level escalations or customer complaints received via various sources.• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.• Perform customer request/problem identification and follow defined procedures to resolve correctly; document troubleshooting efforts and customer information in data capture tool and, when required, transfer call or promptly notify responsible party for resolution

Seattle, Washington, Us

Responsibilities were to meet department’s Service Level Agreements while delivering incident management ensuring Customer satisfaction expectations, delivery of support services and asset tracking. Interact extensively with Human Resources, Procurement, Stakeholders and 3rd party vendors, authoring process and policy while recommending methods that meet their needs.

Basking Ridge, Nj, Us

First level technical point of contact providing support for approximately 75,000 Customers, Training Lead for New Hire Analysts while authoring and amending modules for Live Training