Chris Rosalez Email & Phone Number

Grand Hyatt Baha Mar

San Diego, California, United States

Primary responsibilities included assisting in day-to-day operations and administration of the Reservations office for sister properties, Town and Country and Miramonte. This includes monitoring standard of performance for all reservation functions, participating in new hire and ongoing training, ensuring all reservations are processed in an efficient and highly customer service-oriented manner.

San Diego, California, United States

Primary duties include building and maintaining annual budget in room revenue for hotel, setting rates, analyzing market trends and developing innovative strategies to drive revenue and outperform the competitive set.

Greater Atlanta Area

Directly supported the Director of Revenue Management in all aspects of the division. Primary duties included managing the room revenue annual budget with guidance from Director, assisted in setting rates and monitoring competitive set. Also acted as direct supervisor of the Reservations department and supported the team and ensured group production was performing according to history.

Austin, Texas Area

Department head of hotel reservations; managed a team of 7 associates. Developed and maintained checklists for all positions so daily tasks were not missed and created productivity. Managed inventory to ensure products being sold were available. Handled guest concerns and resolved any issues. Supported other areas of the hotel and acted as a Front Office Manager when needed.