Chris Roswold Email & Phone Number

Verona, Wi, Us

Verona, Wi, Us

• Delivered project and portfolio/program management services in a variety of customer engagements.• Partnered with organizations to design professional services delivery and support frameworks to deliver best-in-class efficiency and customer satisfaction.• Supported growth organizations by providing fractional COO services to manage day-to-day business operations enabling leadership/ownership to focus on the front-side of the business.

Madison, Wi, Us

• Performed complete engagement management for the largest and most complex customers.• Designed and implemented fit-for-purpose engagement models to ensure effective alignment of organizational and stakeholder priorities.• Trusted, single point of contact for Executive teams; presented recommendations with information to enable decision making.• Established delivery methodology with standardized tools and artifacts, ensuring continuous improvement focus on all processes.• Mentored program and project managers to provide consistent, standardized team and delivery experience.• Performed program and project delivery functions, as needed.

Madison, Wi, Us

• Partnered with business stakeholders to capture business requirements and develop prioritized backlogs of desired features and functionality.• Led delivery teams in the creation of tactical execution plans to establish timelines, resourcing and overall budgets.• Led the daily project execution to deliver on-time and on-budget.• Prepared and delivered weekly project and budget status updates.• Proactively identified issues and risks. Developed and implemented mitigation strategies.• Facilitated recurring stakeholder meetings to review accomplishments, issues, risks and to identify any changes in priorities.• Managed a 7-figure monthly professional services delivery engagement for a medical device customer.• Implemented a DevOps model with dedicated quality and operations teams to complement the build team. Increased product quality by reducing defects and increasing build velocity.• Provided oversight for release management functions to plan, communicate and execute change windows in multiple environments.• Accountable for a support ticketing system and support response team.• Led triage of complex break-fix items and engaged operational and development resources for timely issue identification and resolution. Prepared incident response plans, delivered to stakeholders.

Madison, Wi, Us

• Consulted with clients to identify and document business requirements.• Developed reports, customizations, and data integrations.• Developed technical training curriculums and became the organization's top presenter/trainer.• Engineered quality focused methodology to manage upgrade of customizations and integrations during ERP system upgrades, increasing revenue realization.• #1 Microsoft VAR worldwide in web-based Time, Expense and Project Portal implementations.• Developed and managed Collaboration service offering and pipeline based on Microsoft SharePoint and Nintex.• Developed and managed Document Management service offering and pipeline based on Microsoft SharePoint and KnowledgeLake.

Milwaukee, Wi, Us

• Primary desktop and network support resource for a final assembly manufacturing and engineering organization in Eau Claire, WI.• Completed Y2K preparation and analysis. Coordinated work effort and provided status updates with the Corporate team in Milwaukee, WI.• Transitioned the entire facility from Macintosh to PC computers. Established a standard hardware and software build and completed training for all end-users.• Managed nightly backup processes and storage of backup media• Supported a FileMaker Pro set of databases used by the engineering team.• Created an inventory tracking application and database, replacing a paper format.

Bachelor Of Business Administration (Bba), Management Information Systems (Mis)

Bachelor Of Science (B.S.), Business Administration And Management