Operating at the intersection of logistics and technology, Flexport has developed a unique value proposition that has garnered the trust and admiration of customers globally, resulting in significant growth over the past decade.I am responsible for driving revenue growth by identifying, engaging, and closing deals with enterprise-level clients. My primary focus is on leveraging my expertise in end-to-end supply chain solutions and fulfillment to understand and address the complex needs of our clients while building and maintaining strong, long-term commercial relationships.

Responsible for being the customer’s advocate and ensuring their ongoing satisfaction. Primary point of contact for 10+ accounts (global 3PL / NVOCC / Freight Forwarders), managing new customer onboardings and expansion of existing customer relationships. Increased ARR across my customer base by 65% in my first year.- Provided a focus on process standardization and scalability by creating templates and mapping documents for use company-wide.- Created, implemented, and maintained custom flows within the Chain.io Portal, as well as trained customers on self-service options.- Managed rollout of Aha.com project management software across all customer facing roles.

Hired as first member of the Customer Success team to support the company's rapid customer expansion plans. Acting as a liaison between the customer and the Slync organization, responsible for translating their requirements into deliverable solutions. Developing customer relationships that promote retention and loyalty.- Managed transition of Warehouse/LCL solution for top-5 global freight forwarder from limited pilot project into Production.- Managed expansion of Slync Booking and Allocation Management solution for top-5 global freight forwarder from 2 regions offices into roll-out across multiple Asian origins.

Member of the Senior Leadership Team for a seed stage startup focusing on global trade process execution. Created scalable sales and prospecting processes. Coordinated Go-To-Market strategy for identifying new target market segments and assisted in developing new marketing and sales collateral.- Added $1 million ARR in qualified deals to the sales pipeline.- Coordinated response to global commodity trader RFP’s.

Provided consulting services to small organizations interested in using technology to optimize their logistics processes, including e-commerce, content generation, and pricing/contract management.

Offering SaaS EDI-based solutions allowing exporters and importers to transact with their ocean carriers electronically. Managed relationships with 25 AA / AAA-level accounts representing approximately 150,000 transactions annually.- Secured 1-2 new AA / AAA-level accounts per quarter, each with minimum 5,000 transactions annually- Generated $50,000 in new EDI integration, project and custom data solutions fees per year.

Developed and expanded relationships with Northern California offices of 20 National Strategic NVOCC Partners. Doubled the weekly average container load levels.

100% “Hunter” sales role. Implemented custom e-commerce solutions via proprietary interfaces and web-based tools, including dashboards, push alerts, data integrations and on-demand analytics. Created detailed workflow documents to ensure a seamless onboarding process. With a focus on the tech and start-up market, I developed relationships with companies at the prototype/beta stage and helped them develop global shipping and logistics networks.

Tasked with expanding the regional Transpacific account base, with a focus on high value market segments such as refrigerated cargoes and specialty crops. Doubled the active account base in territory while increasing net revenue per TEU by 33%.

Managed 4-state sales territory generating 18,000 TEU per year. Led an e-commerce initiative, shifting 75% of bookings and 90% of document submissions onto the Cargosmart portal.

Set North American pricing policy for a 300,000 TEU / $240 million export market. Managed a department of nine analysts, including hiring and training. Developed a dynamic pricing model to identify equipment match-back opportunities.Generated productivity per analyst increase of 40% between 2003 and 2005.