Chris Rustici Email & Phone Number

United States

Helped lead a SaaS/Subscription transformation for an organization that predominantly sold perpetual licenses for 20 years. We converted our Quote-to-Cash process to be Subscription-only and now allow for multi-year renewal terms in five currencies. Continue to lead Merger & Acquisition activities from due diligence to Go-To-Market implementation. Participation includes ongoing financial analysis for our Executives and Board of Directors, which is owned by Thoma Bravo (Private Equity). - In 2022, achieved annual attainment of 108% with a 97% renewal rate- In 2021, achieved annual attainment of 115% with a 97% renewal rate- Transitioned over 30% of the existing customer base to multi-year renewals with pre-contracted annual increases - Grew recurring revenue by 42% from organic & acquisition-related activities

Responsible for all of Imprivata's perpetual maintenance, subscription license, and managed service renewals. This includes oversight of business processes, daily operations, and financial analytics. A core member of the Customer Experience Leadership team that ensures our customers have maximized their investments in our Identity Access & Management solutions. The renewals team is made up of account managers and operational analysts that oversee $200 million in recurring revenue. - In 2020, achieved annual attainment of 103% to plan, up from 91% in 2019- In 2020, increased the renewal rate to 97%, up from 96% in 2019- 5 continuous quarters of 100% or more attainment- Revamped the existing team structure and increased staffing by 50%

In addition to managing the Business Apps and BI Teams, the newly incorporated Sales Operations team established a new Imprivata department - Business Operations (Biz Ops). We became the primary support function for the Sales organization to help manage projects and identify areas of opportunities for our global teams. We then executed on those plans and performed the necessary system changes and training sessions. Anything Sales needed, we supported as best we could.

Greater Boston Area

Our team was focused on the general application management of our most widely used system, Salesforce, for the entire company. Helped build the 1st centralized Business Intelligence team in the company which provided governance across all of our core Financial and Operation metrics. With this newly formed team, we began the build out of a Data Warehouse and rolled out our BI Tool Einstein Analytics (formerly Wave) to the masses.

Greater Boston Area

Tasked with being the Subject Matter Expert (SME) for Salesforce ranging from requirements gathering, design, implementation, and project management tasks. This covered our most critical areas in the Sales Cloud, Service Cloud, and Community Cloud areas.

Greater Boston Area

Salesforce.com expert for the WW Sales Operations team and the bridge between Sales and IT. Primary responsibilities include the selection, development, and implementation of technical solutions to address business needs. Create and manage reports and dashboards for the entire Sales Organization while responding to user feedback to continuously improve the CRM system. Heavily involved with the data mining and analytics used for the Executives in their reviews and daily operations.Completed all levels of Wave training (101, 201, and 301) and led the architecture and reporting design process for the Sales Wave process. Very comfortable with all aspects of Wave administration which includes utilizing JSON, SAQL, and UI functionality to deliver enhanced dashboards and reports.

Worked with several organizations to provide quote-to-cash advice, user administration, and general configuration of their Salesforce environment

Nashua, Nh

Provided technical and project management expertise by directing the planning and implementation of new or existing processes. Conducted an ongoing analysis of the current configuration and workflow process to key stakeholders to better tailor Salesforce to each department's needs. Ample experience in writing business requirements documents intended for business stakeholder approval to later be used in the writing of technical requirements documents for developers.Worked in a team environment with other Administrators, Developers, and Sales Support staff to ensure the functional operation, maintenance, and user support needs are met. This entailed the development and/or maintenance of reports, dashboards, validation rules, workflow, flows, user detail management, QA and unit testing, data management, and standard/custom objects. Responsible for the administration of over 2,000 internal users and 12,000 customer community users with over a dozen Salesforce AppExchange products and third-party applications directly integrated into the instance.Led several projects that required an end-to-end requirements, configuration, and roll-out of the Sales Cloud and Service Cloud applications. This involved the setup of the entire Case management process, Live Chat and Email-to-Case functionality. Was one of the key points of contact in regards to Sales Reporting, Dashboard, and Opportunity management. Several of my larger projects included extensive amounts of on-boarding training for newly acquired companies and internal employees migrating off legacy systems.

Nashua, Nh

Aligning learning goals and business objectives for government organizations to the rich content and services that Skillsoft provides to global enterprises, government and education agencies, and small to medium-sized businesses year after year. Achieved over 100% of the Sales quota for all six fiscal quarters of employment and was ranked as one of the highest in New Business growth in a team of 20.By partnering with every Federal cabinet-level department, independent agency, and military branch, Skillsoft is able to help organizations achieve their goals for technology-based learning and performance support. The breadth and depth of online courses, e-books, simulations, and on-demand videos cover the most popular topics on Business Skills, Leadership Development, Compliance, and Information Technology.

Co-founded and built an eCommerce site to provide gourmet coffee from coffee artisans to avid drinkers all across the US. Started a company on the belief and principle of sharing positive coffee experiences from roasters to coffee connoisseurs. Responsible for the creation/maintenance of an e-commerce site, product distribution from over 40 warehouses, newsletter and social media content curation, and everything in-between that helps a business run successfully.We had a collection of over 1,500 coffees containing a wide variety of freshly roasted coffee, individual serving sizes, fraction packs, and an extensive line of Green Mountain Keurig K-Cups. Whether someone prefers organic, fair trade, flavored or continent specific coffee we are sure to meet your every need.

Iraq And Afghanistan

Activated to two combat zones and performed numerous combat operations while working side by side with local and NATO coalition forces to provide much needed aid and support. This required a combination of daily combat patrols, vehicle mounted maneuvers, and running a casualty collection point. Responsible for several million dollars worth of government equipment and the lives of several dozen Marines, civilians, and canines on a daily basis.Deployed with 1/25 Bravo Co, based in Londonderry NH, to the Helmand Province of Afghanistan from April 2011 - February 2012.Deployed with 2/25 Weapons Co, based in Garden City NY, to the Al-Anbar Province of Iraq from May 2008 - May 2009

Bachelor'S Degree, Political Science / Justice Studies

Certificate, Leading With Finance