Chris Williford Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Product manager for two residential internet products, responsible for product lifecycle, development, business operations, and strategic planning.
• Since joining in 2021, products I manage have generated over $1.3B in revenue and 20% YoY growth.
• Customer Operations: I work closely with the technical billing and product analytics teams to ensure reporting is tracked on a monthly basis. Additionally, I monitor customer tickets and work with the customer support.
• Customer Operations: I work closely with the technical billing and product analytics teams to ensure reporting is tracked on a monthly basis. Additionally, I monitor customer tickets and work with the customer support.
• Product Lifecycle/Development: Manage end-to-end product lifecycle from ideation to delivery. Other deliverables include completing necessary audits, enhancing reporting capabilities, integrating product information.
• Business Operations/Strategic Planning: I compile monthly revenue, churn, financial, and usage analysis and reported finding in monthly leadership and core team meetings. Additionally, I compile/calculate 70+ metrics.

Atlanta, GA

• Lead Business Analyst | Telecommunications
• Delivered end-to-end requirements definition/documentation/analysis for 20+ telecommunications projects, leading discussions and coordinating with cross-functional business, technology, and external vendor stakeholders.
• Lead a team of 5 business analysts within Delivery Management, responsible for onboarding/training.
• Developed an internal Plan on a Page generator tool to help project managers create a clean visual… Show more Lead Business Analyst | Telecommunications
• Developed an internal Plan on a Page generator tool to help project managers create a clean visual representation of the project schedule and saved the organization an estimated 20 hours per week in effort.
• Capgemini Atlanta Community Service Leader, organizing 180+ employees in 500+ hours of community service. Show less

Huntsville, Alabama

• Tested web and mobile applications to identify/document defects
• Participated in Scrum daily standups to present results of software testing and quality assurance
• Updated application documentation to match current program versions
• Created wireframes to illustrate user interface improvements/recommendations