Chris Ryan Intos Email & Phone Number

Singapore, Singapore

Singapore

• Setting up and deploying PCs, laptops and other peripherals• Troubleshooting hardware and software related issues• Ensuring smooth day-to-day operation of IT related tech• Manual configuration of applications to suit each user• Familiar with WOG/SOE working environment and processes• Creation of documentations software guides for end users• Involve in client platform implementation / project upgrade / tech refresh• Provide timely status updates to relevant parties• Install, upgrade, support and troubleshoot XP, Win7, Win10 and Microsoft Office and any other authorized desktop applications• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.• Customize desktop hardware to meet user specification and site standards.• End user data migration and PC deployment during hardware tech refresh• Analyzes incident reports and recommends proactive solutions to recurring incident reports.• Asset verification, inventory management and preventive maintenance of equipment• Creating monthly reports

2544 Malate, Manila, Philippines

• Provides technical solutions to IT concerns and escalated incident reports on-site. Performs corrective installation, repair, and troubleshooting and/or parts replacement for escalated incident reports (if necessary).• Facilitates the changes in the configuration for IT assets• Performs preventive maintenance on hardware and software.• Analyzes incident reports and recommends proactive solutions to recurring incident reports.• Performs the installation and assists the preparation of computer devices forvarious offices and requesting parties. This includes but is not limited to thefollowing: desktops, laptops, printers, software, hardware upgrades and network connectivity• Documents all technical incidents and computer devices.• Coordinates with the internal operations office team in providing solutions to incident reports when necessary. • Assists in protecting integrity and safety of network security. • Prepares various reports related to the ones own specific work area • Performs other related duties and responsibilities as specified by immediate supervisor.