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• Director of Operations and Operations/General Management leader with 18+ years of overall experience building and maintaining production facilities, streamlining processes/procedures and increasing productivity while adhering to ISO and other quality management standards• Strong critical thinking and exceptional problem solving skills - analysis, design, evaluation, explanation• Successful experience negotiating and managing B2B, education and government bids, contracts, RFP and RFQ’s from start to finish• Exceptional judgment and team building skills - ability to instill passion and commitment among team members, facilitate effective team interaction, and develop others into leaders. Superb at identifying and managing risks, issues and dependencies• Proven ability to quickly learn and utilize new methods, systems and technology • Demonstrated expertise in project management - ability to drive complex cross-functional projects to completion• Have led teams of up to 10 direct reports with over 50 indirect reportsAdditional Skills:• Financial Oversight, Team Building, Process Improvement, Procedure Development, Records Management, Cost Reduction & Containment, Reverse Logistics, Project Management, Supply Chain Management, Sales Management, General Management, Operations Management, Facilities Management• Well versed in technology installation & deployment – hardware, software, audio/video, VOIP, teleconference, systems, music and audio production • Multi-platform proficient - Windows, OSX, Linux• ERP/SaaS/eCommerce - Google For Work, Oracle, ServiceNow, Microsoft NAV Dynamics, CycleLution, Salesforce, LongJump, Magento, Razor ERP• Application Software - Microsoft Office (Word, PowerPoint, Excel, Publisher), Visio, Adobe Creative Suite, Logic Pro X• Management & Compliance - ISO 9001/14001: 2015, OHSAS 18001, e-Stewards, R2, NAID, NIST, InfoSec
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Vice PresidentItad Services, Inc.Los Angeles, Ca, Us -
Vice PresidentItad Services, Inc. Oct 2018 - Present -
Director Of OperationsPrism Electronics Nov 2016 - Jul 2018• Responsible for planning, developing, executing and overseeing all operations, finance, sales and marketing initiatives• Set up robust processes, procedures and record keeping practices to ensure optimum production throughput and accuracy, while adhering to ISO and OHSAS standards• Planned and executed extensive company wide SaaS ERP migration and configuration – trained managers, supervisors and production employees on new protocol, while managing technical staff of software engineers responsible for the creation of scripts/applications linking production, inventory and financial systems• Created and reviewed financial statements, sales and throughput activity reports, and other performance related metrics to measure productivity and goal achievement, which determined areas needing cost reduction and program improvement• Responsible for hiring and all onboarding logistics for the sales and operations team -
DirectorMetech International Sep 2013 - Mar 2016Gilroy, Ca, Us• Responsible for building, maintaining and leading all IT Asset Management & Disposition related activities for METech Recycling at production facilities in CA, CO, UT, NC and MA• Facilitated business efficiency by implementing broad knowledge in technical documents, computer and software processes, and knowledge of ISO 9001, ISO 14001, OHSAS, e-Stewards and R2-2013• Successfully negotiated contracts with hardware/software, equipment and supply vendors, supporting all operational activities• Supported major OEM’s, vendors and service providers on take-back and reverse logistics solutions for consumer returns, refreshed technology, and end of life electronics• Full P&L, revenue forecasting and budgeting responsibility for division• Consulted the executive board in planning and executing the development of new growth strategies to achieve financial, procedural and organizational goals• Responsible for hiring and all onboarding logistics for the operations team -
General ManagerAerc Jun 2011 - May 2013Allentown, Pa, Us• Led operations, procurement, sales and production staff of 35+ employees to increase incoming product flow, exceed production targets, while maintaining 15% monthly sales growth• Identified production inefficiencies - implemented new operational procedures that resulted in increased throughput• Provided business development staff with a wealth of technical expertise and training to enhance customer engagement, increasing new business development efforts by nearly 50% over the course of 2 years• Successfully led internal and external sales team, as well as performed many duties related to the overall operations of the company, while adhering to industry best practices• Created and reviewed financial statements, sales and throughput activity reports, and other performance related metrics to measure productivity and goal achievement, which determined areas needing cost reduction and process improvement• Responsible for hiring and all onboarding logistics for the operations team -
Director Of OperationsEcs Refining - Asset Management Solutions Jan 2007 - Apr 2011Santa Clara, Ca, Us• Successfully provided organizational leadership for a full-service division of 50+ staff members with 5 direct reports, encompassing procurement/purchasing, test, refurbishment, inventory control, customer reporting, finance and sales• Overhauled and implemented an inventory control system that streamlined the process, cutting production time by over 25%• Within a year of being promoted to Director of Operations, revenues increased from $3.8 million in 2006 to $4.7m in 2007, and averaged $5.5m over 4 years• Interviewed, hired, trained and dismissed personnel - performed quarterly evaluations and decided on salary increases and promotions• Streamlined reporting processes and procedures so that all service levels were met and aligned with customer expectations -
Director Of Inside SalesEcs Refining - Asset Management Solutions Mar 2004 - Jan 2007Santa Clara, Ca, Us• Volume purchasing and sales, focusing on high end IT equipment, laptops, telecom, servers, data storage and computer peripherals•Increased team sales from an average of $150K per month to well over $400K per month within 6 months•Led a 4 member inside sales team who always exceeded monthly goals, increasing company revenues month after month• Planned and directed staffing, training, and performance evaluations to develop and control sales volume and incentive programs
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Managing PartnerResource Technical Dec 2002 - Dec 2004• Co-Founder of leading computer and server peripheral business, purchasing and selling hard to find storage devices, NAS and SAN storage systems, as well as various IT related products and service offerings• Carried out all finance, vendor relations, procurement, and inventory control related activities• Sold share of partnership in December 2004
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Inside Sales ManagerM-Cubed Global May 1999 - Jan 2004• Managed inside sales team, focusing on the procurement and sales of high end IT and data storage equipment• Accomplished monthly sales growth from $100K to $200K within first 2 months of employment• Achieved steady revenue growth, always hitting sales goals
Chris Jackson Skills
Frequently Asked Questions about Chris Jackson
What company does Chris Jackson work for?
Chris Jackson works for Itad Services, Inc.
What is Chris Jackson's role at the current company?
Chris Jackson's current role is Vice President.
What is Chris Jackson's email address?
Chris Jackson's email address is se****@****ail.com
What is Chris Jackson's direct phone number?
Chris Jackson's direct phone number is +150879*****
What are some of Chris Jackson's interests?
Chris Jackson has interest in Family, Volunteer Work, Investing, Civil Rights And Social Action, Politics, Gardening, Technology, Education, Baseball, Environment.
What skills is Chris Jackson known for?
Chris Jackson has skills like Sales Management, Account Management, Recycling, Sales, New Business Development, Operations Management, Business Development, Customer Service, Customer Satisfaction, Project Management, Negotiation, Management.
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