Chris Satterthwaite Email and Phone Number
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25+ years of IT experience; 17+ years focused on automated discovery and dynamic modeling for CMS solutions. I started with QA and programming for the Intel Compiler team. Migrated into systems administration and datacenter management, then into writing tools for grid computing across remote heterogeneous lab environments. Entered consulting by working with technology to support discovery for ITIL disciplines, which flowed into project research and technical leadership on projects enabling IT Service Management.In 2005 I learned Mercury's MAM product on the first version released after the Appilog acquisition (version 2.4.1 - before acquisitions by HP and Micro Focus), and used it in a datacenter migration. After two more projects I transferred into HP's Customer Oriented Research and Development group, working worldwide with customers for the same product space (UCMDB and UD), enabling discovery and mapping from the technical, business, and process perspectives. Over the years I worked engagements with competitor CMS-based products and got an eye for the pros and cons of the main products.In 2017 I designed, architected, and led the development on a new CMS-based product (IT Discovery Machine). It was intended to bridge gaps experienced in the CMS discovery and modeling space, such as new software coverage with the ever-increasing pace of product release cycles. I later pushed it open-source as the Open Content Platform (opencontentplatform.org) to enable others to do the same.I'm always on the look-out for leadership positions in technical projects that need not just architectural perspectives, but also senior back-end development skills.
Opentext
View- Website:
- opentext.com
- Employees:
- 22664
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OpentextQuincy, Il, Us -
Systems Integration ArchitectOpentext Jan 2023 - PresentWaterloo, On, CaUCMDB, UD, SMAX, AMX, SiteScope, OBM, and other ITOM tooling -
Chief ArchitectCms Construct Jun 2017 - PresentDesigned, architected, and led the development on a new CMS-based product called IT Discovery Machine (ITDM), released in 2018. ITDM's dynamic discovery technology is fundamentally different from the methods used by the big vendors; it captures new products and dependencies without requiring 1-to-1 configurations or 1-to-1 discovery before mapping a new product. This is increasingly important with how fast products go from idea to release today, since it’s no longer possible to cover the 80/20 rule with 1-to-1 methods for products at companies. https://cmsconstruct.com
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Itom ConsultantMicro Focus Aug 2021 - Jan 2023Newbury, Berkshire, GbUCMDB, UD, DCA, OBM, SMAX -
Managing MemberLeverage Discovery Sep 2011 - Jun 2017Showcasing the power of Micro Focus UCMDB and UD for customers. Providing senior-level consultation, engaging in POCs, delivering expert-level training, developing new add-on packages, and continuing to provide higher level solutions directly from the UCMDB, such as automated application and service modeling, automated app-dev discovery, application centric reporting, total cost of ownership, security vulnerability, datacenter migrations, and disaster recovery.While consulting in the UCMDB/UD product space, I have written over 150 discovery/integration packages, integrated many products, challenged UCMDB groups to excellence, strategically enabled new market segments, and have carried the banner for an open-source community -
Ucmdb Platform ArchitectSungard Availability Services Feb 2015 - Dec 2015Wayne, Pa, UsTechnical lead for a team of UCDMB resources. The group provided UCDMB As A Service (UAAS) for hundreds of customers in a multi-tenant environment. Redesigned previous UCMDB architecture; moved from a single instance to multiple instances for controlled, horizontal scaling to handle expanding customer base for DR and cloud solutions. Upgraded from v10.01 to v10.21. In the process migrated a large number of customizations from the old platform, including: changes to the class model, changes to scripts, enrichments, views and reports, triggers, perspectives, integrations, custom discovery, custom reporting, and UCMDB Browser artifacts.The reporting solution was substantial: bulk reporting that took queries as input. It was tenant-specific, logical CI-specific (e.g. per application), and automatically generated and emailed according to the schedule. The reports were dynamically grouped per tenant and per application, and the reporting context improved data quality and provided visibility into the following areas that were not possible to deliver OOTB: Change reports only showing changes on desired CITs and attributes, Last discovery tracking for custom Aging, Connection error tracking for nodes to identify server decommissioning and proactively manage expired credentials, Duplicate Host reports where CIs are being represented more than once, and Missing Attribute reports to see the percentage complete of discovery coverage per application - broken down into which specific CIs were missing which desired attributes. -
Ucmdb/Ud ConsultantDiscount Tire Apr 2014 - Nov 2014Brought in to expedite application mapping, share experience, train, and build out the HP offering to cover IT silos not already supported in the framework. Advised Configuration Management discipline, designed the first rev Cost and Asset CIs, built new discovery packages, automated the creation of Excel workbooks containing Total Cost of Ownership (TCO) for models built through the UCMDB, and integrated with RTSM and ServiceNow.Areas of research and/or development: Dell OpenManage, Dell Remote Access Cards (DRAC), Compellent storage, WebMethods, ServiceNow, RTSM, Radware AppDirector, Apache Archiva, Skybot & Robot scheduling, Meraki WAPs and Cloud Controllers, mapping store and office Locations to CIDR ranges, and securing PowerShell.
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Ucmdb/Ddm ConsultantApollo Group Jun 2012 - Jun 2013Phoenix, Az, UsBrought in to build value with the HP uCMDB and DDM products for an operational effort with Security Vulnerability. That migrated into designing/developing the technical foundation for an ITSM effort just spinning up. The engagement was then given to their datacenter migration project, where I provided technical enablement via UCMDB/DDM. Goals included: enhance DDM discovery to find and map custom applications in the environment, discover dynamic application dependencies, map back into business Services for ITSM, enable visibility for Service impact, create integrations with in-house products, and automate reporting for the DC effort across areas such as business application, technical software instances, software platform versions, server and location context. Also provided graphical visibility to technical silos and move groups. -
Ucmdb/Ddm ConsultantRbc Jan 2012 - May 2012Toronto, Ontario, CaHired for several concurrent projects. Desired work included: bolstering discovery and mapping for multiple data center migrations, help stand up a CMS for ITSM, and to integrate the solutions with additional HP BTO products just purchased.Provided strategic content (Service Diagrams, integration designs) for base lining the SM CMDB and uCMDB with underpinning IT Services. This was to enable the HP SACM solution with SM being the focal point, followed by AM, uCMDB, DDM, RC. Consulted on how to leverage a global ID across all the products for a streamlined CMS. Developed a new reporting engine for the product, as well as some additional discovery: DNS records, database mapping (MSSQL/Sybase/DB2/Oracle), Cisco switch/Checkpoint firewall discovery, IIS via PowerShell, and upgraded/enhanced versions of previously developed packages. -
Ucmdb Consultant, It Service ManagementThe Lubrizol Corporation Aug 2010 - Jan 2012Wickliffe, Ohio, UsSought out by Lubrizol Program Manager after a presentation at HP Software Universe. I helped design and implement a comprehensive ITIL-based solution using HP products (SM, uCMDB, DDM, AM, RC). The team included respected ITSM leads (e.g. author David Cannon), multiple HP groups, and Lubrizol IT Service Management teams. Responsibilities included: critiquing HP's design of ITIL CMS using the uCMDB as a hub with discovery and monitoring (HP verses Microsoft product lines), modifying for global ID usage across CI and Asset lifecycles, enabling software stamping for mapping discovery through shared resources, updating the cluster models for proper representation, research & development of DDMa discovery across multiple areas (e.g. OS thin clients, streaming apps, storage, SAP). -
Ucmdb Lead In Service AssuranceMaritz Aug 2009 - Aug 2010St. Louis, Mo, UsWorked on HP uCMDB and DDM. Developed a plan to enhance IT Service Management disciplines through the Service Assurance group, consisting of an iterative approach to enhance discovery and control before selling to customers (realized value estimated at 6 months). Responsibilities included: developing new discoveries, adding controls over discovered content, creating visibility to the content through other tools, engaging operational groups, expediting the onboarding process, and selling to Maritz customers. -
Customer Oriented R&D (Cord)Hewlett-Packard Jul 2007 - Aug 2009Houston, Texas, UsBridging gaps between HP products and customers. Identifying quick tactical wins for the customer, as well as strategic areas for leveraging uCMDB, DDM, and the rest of HP's BTO product line. Customer visits enable research, design and development for packages bridging identified technical gaps. Developments include integrations to custom data sources and toolsets. Working sales initiatives/POCs, improving customer relations, and improving the products. -
Customer Oriented R&D (Cord)Hp Software Jul 2007 - Aug 2009
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Enterprise Systems ConsultantPepperweed Consulting Jun 2005 - Jul 2007Senior systems consultant, working on the ESM team; current engagement follows.
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Systems Analyst ConsultantState Farm Jun 2005 - Jul 2007Bloomington, Illinois, UsProviding technical consultation in the Configuration Management group. Coordinated with vendors for product details, demos, Q/A sessions, and two formal RFP cycles. Technical documentation (R&D/composition/presentation): comparison of two similar in-house products, comparison of fifteen discovery products for configuration management, white paper covering discovery methodology. Followed ITIL best practices and interfaced with Service Level Management and other ITSM disciplines; group engagements and presentations across enterprise. Involved in project work and corresponding rigor. Auto-discovery (agent/agent-less/passive methods), CI/relationship modeling for new CMDB layout, data source integration/reconciliation, product and technology research, and implemented Mercury Application Mapping (MAM) software to mitigate business concerns in datacenter migrations. -
Software Engineer, System AdministratorIntel Corporation, Intel Compiler Lab Feb 2000 - Mar 2005Santa Clara, California, UsIntel compiler tools and infrastructure group. Managed a lab (140+ systems) and supported a heterogeneous computing environment. Created/maintained test harness to support worldwide testing of compiler in progressive environments. Supported the distributed batch computing environment (application and agents on ~350 machines) used by the tools for compiler validation. Created processes and procedures (including DR plans), maintained corresponding BKM support pages for internal support sites. Aided level 2 in troubleshooting network/server issues related to the tools and infrastructure. Supported released and pre-released hardware platforms on alpha/beta OS and apps. IPF (Itanium/Itanium2) technical expert. Hired/managed engineers for lab work and script support. Created/presented training for new hires for compiler development and sys admin support, and formal training sessions for newly acquired sites on tools and infrastructure. Attended conferences for new technology research. -
Unix Systems ArchitectureKraft Foods Inc, Hp-Unix Group Jun 1999 - Sep 1999Greater Chicago Area, Il, UsThird tier of support for over 100 HP-UX servers. Performed disaster recovery and corresponding documentation for several supported servers. Developed a web page for training and support for the second tier, adapted a Unix DCE (X Term) menu system, converted Posix tools to Perl.
Chris Satterthwaite Skills
Chris Satterthwaite Education Details
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Western Illinois UniversityComputer Science -
University Of Illinois Urbana-Champaign
Frequently Asked Questions about Chris Satterthwaite
What company does Chris Satterthwaite work for?
Chris Satterthwaite works for Opentext
What is Chris Satterthwaite's role at the current company?
Chris Satterthwaite's current role is IT Discovery, Integration, and Monitoring solutions.
What is Chris Satterthwaite's email address?
Chris Satterthwaite's email address is cn****@****ast.net
What schools did Chris Satterthwaite attend?
Chris Satterthwaite attended Western Illinois University, University Of Illinois Urbana-Champaign.
What skills is Chris Satterthwaite known for?
Chris Satterthwaite has skills like Integration, Itil, It Service Management, Unix, Cmdb, Enterprise Software, Data Center, Enterprise Architecture, Cloud Computing, Pre Sales, It Strategy, Software Engineering.
Who are Chris Satterthwaite's colleagues?
Chris Satterthwaite's colleagues are David Cordero, Preston Stephenson, Prateek Gupta, Raghuvir Kamath, Asif Malik, Komal B., Greg Goodwin.
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