Chris Augustin Email & Phone Number

Swindon, Gb

Swindon, England, United Kingdom

In my current role as a Senior Customer Success Manager, I partner with mid-market and enterprise accounts to maximise their returns on IT Asset Management (ITAM). By engaging clients through strategic quarterly meetings, roadmap presentations, and targeted training sessions, I ensure they gain substantial product insights, aiding in improved retention and utilisation. My approach is to deeply understand our clients' needs and align our solutions accordingly, ensuring our engagements translate into long-term partnerships. Collaboratively working with Operations, Product Support, and Management, I strive to uplift the overall customer experience and drive sales across various business units by promoting and enhancing our offerings through wisdom conferences and webinars.• Enhanced renewal rates from 70% to 91%, significantly impacting long-term customer retention and generating £250K in revenue between May 2024 and Oct 2024.• Achieved a 150% of target in new business generation, totalling £165K from February 2023 to January 2024.• Contributed to revenue in excess of £500K through various strategic initiatives from Nov 2022 to Oct 2024.• Spearheaded consulting efforts directly and indirectly and cross sold Wisdom Conference and ITAM Forum patronships that resulted in additional revenue.• Elevated from Customer Success Manager to Senior CSM, reflecting exceptional leadership and business impact.

Chennai, Tamil Nadu, India

Developed and implemented tailored marketing strategies, transitioning clients from Social Media Marketing to more traditional Mass Media platforms, such as TV channels, widely popular in India. Focused on expanding B2B customer base by attracting businesses investing in digital media to the benefits of mass media exposure, comparable to ads on platforms like Amazon Prime Video. Fostered long-term relationships with B2B clients, leveraging cross-selling opportunities to enhance net revenue retention by introducing additional services.• Awarded the prestigious President's Club Award in 2021 for exceptional sales achievements.• Led and enhanced the largest field team of 20 sales executives, significantly improving performance and operational efficiency.• Drove a fourfold business growth within two years, generating £800K in revenue from new contracts.• Achieved a 20% higher Average Selling Rate (ASR) than peers, maximising potential revenue for the company.

Chennai, Tamil Nadu, India

Designed and executed high-impact campaign strategies, utilising advanced PowerPoint presentations to drive client engagement and business growth. Spearheaded the development and implementation of a volunteer management app to streamline operations, enhancing campaign efficiency and reach. Managed a large digital volunteer network to maximise campaign effectiveness.• Managed over 10,000 digital volunteers, greatly enhancing campaign reach and effectiveness.• Led campaign activations that attracted 1.5 million participants, substantially boosting campaign success.• Extended campaign materials to 525,000 households, reinforcing our base in key strategic regions.• Secured a top 10 state-level trend, engaging around 3 million individuals through effective strategic communication.

India

In my tenure with I-PAC Consulting, I delivered impactful training sessions for new hires, receiving the highest feedback scores across the board. My contributions were recognised with top performance ratings, facilitating a rapid advancement in my career. Additionally, I was instrumental in training managers to conduct effective interviews with local village leaders, thereby creating a comprehensive data repository that was crucial for strategic decision-making.• Spearheaded performance reviews and on-site evaluations across 900 villages, leading to victories in all six targeted assembly constituencies by addressing key local issues and optimizing campaign execution.• Promoted from Junior Associate to Associate, recognising my significant contributions to the projects and organisational growth.

Chennai Area, India

I thrived on guiding our construction projects from blueprints to completion, ensuring every client’s vision was met within their budget. My role involved negotiating contracts, managing costs, and engaging directly with both suppliers and clients to forge relationships that benefitted our projects. I was also keen on optimizing our operational processes and setting work priorities that strictly adhered to project timelines.• Refined project management strategies, increasing adherence to timelines.• Successfully negotiated with suppliers to reduce costs, boosting our project profitability.• Elevated client satisfaction and retention by providing transparent insights into project costs and timelines.

Chennai Area, India

Founding Spark Precision Engineers was a venture born from my passion for manufacturing excellence. I navigated the complexities of securing bank loans with lower-valued collaterals and spearheaded the acquisition of necessary government permissions and subsidies. My daily responsibilities encompassed everything from client acquisition and staff management to strategic marketing and cost control.• Obtained crucial funding and government subsidies by effectively showcasing the business's potential, kickstarting our operations.• Implemented operational efficiencies that cut costs in our first year, streamlining our business processes.• Grew our client base through strategic outreach and robust marketing efforts.

Raipur Area, India

In this dynamic role, I managed dealership networks to ensure excellent service and spare parts availability, which included leading training sessions that elevated dealer capabilities in customer management. I'm particularly proud of the fuel efficiency campaign I led, which educated thousands of farmers on reducing diesel use, significantly impacting diesel conservation in the region. Additionally, I spearheaded service quality improvements across dealerships, turning losses into profits through strategic planning and implementation.• Spearheaded a fuel efficiency initiative that reduced regional diesel use by about 75 lakh liters in a year, benefiting over 10,000 farmers.• Turned a dealership from a 30k loss into a 50k profit by enhancing service quality and operational efficiency.• Led the region to achieve the highest Customer Satisfaction Index in India, reflecting our commitment to exceptional customer service.

Bachelor Of Engineering (B.E), Mechanical Engineering, Graduated With Distinction

Activities and Societies: Won second prize for paper presentation on Emission and Performance Characteristics of Corn oil in Mamallan.

M.Sc, Regulatory Governance

Activities and Societies: Thesis: "Analysing the Financial Performance of Regulated State Electricity Utility and the Role of State.