Christopher Schnugh Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• As part of my job duties, I identify and pursue new opportunities while nurturing existing client relationships through upselling and cross-selling. Moreover, I meticulously manage the sales pipeline in Pipedrive.
• Established a new division, achieving revenue targets and hiring 5 employees within the first year.
• Expanded services to Australia, securing a key account that became the largest Australian account and contributed to consistent revenue growth, in subsequent years.
• Developed a new sales app on SAP4HANA for a key client in the fresh food industry, achieving projected cost savings of NZD1.7 million in the first year.
• Initiated a new Tribe at a leading NZ telco, delivering 10 AI use cases and integrating new digital platforms within a 6-month period.
• Halved the delivery time for the Data Central division at one of NZ's big four banks, enhancing efficiency across 100 team members.

Auckland, New Zealand

• In this role, I introduced new leadership styles, including servant leadership and empowerment, to Executive Leaders, Tribe Leads, and squad leaders, fostering understanding and application. Further, I guided tribes.
• Spearheaded a digital transformation at a leading NZ telco, rapidly expanding from 3 to 100+ employees in 6 months, significantly enhancing delivery cadence.
• Designed and delivered agile transformation bootcamps at a large NZ bank, successfully transitioning 800 employees to new operational structures and methodologies.
• Championed new leadership development, instilling servant leadership principles in executive to squad leaders, improving decision-making and problem-solving.
• Pioneered a novel governance model, transitioning from annual to quarterly funding, increasing agility and responsiveness to change.
• Led transformation coaching for IBM coaches, empowering them to unlock their potential and enhance coaching capabilities.

Auckland, New Zealand

• While working here, I spearheaded the initial agility assessment at Vodafone, setting benchmarks and measuring agility enhancements through targeted coaching. I also led Agile subject matter expertise in redesigning.
• Initiated agility-enhancing projects and ongoing improvements for the Consumer Business Change Leadership Group.
• Pioneered the transition of the entire IT sector towards Agile methodologies, embracing the team, program, and leadership levels.
• Amplified Product Owners' strengths via targeted coaching sessions.
• Formulated a portfolio framework which simplified procedures and encouraged quicker funding cycles by lowering entry hurdles.
• Teamed with the Way of Working (WOW) group to prioritize essential tasks throughout the organization.

Johannesburg, Gauteng, South Africa

• Valuations Input System - Johannesburg Stock Exchange Ltd (Financial Services): Facilitated Scrum ceremonies, trained team on Scrum and Agile concepts. Coached team towards self-organization and continuous improvement..
• ELS - Electronic Line Loyalty Solutions (e-commerce): Supported Scrum team in software delivery using Agile practices. Managed work in Version1 (Agile product management tool).

Sandton, South Africa

Vitality Australia and Vitality Singapore Business As Usual (BAU): Implemented sprint framework for BAU delivery. Managed work requests and capacity planning. Coached teams on Agile practices and facilitated ceremonies.

Randburg, Gauteng, South Africa

• Home Loans/Life Insurance New Point of Sale Product - ABSA Limited, Home Loans (Financial Services): Managed project lifecycle from inception to closure. Compiled project artifacts and control documents. Tracked and.
• Online Bancassurance - ABSA Limited, Wealth and Investment Management and Insurance (Financial Services): Introduced Agile delivery mechanism in a predominantly waterfall environment. Managed project governance and.
• Customer Experience Program - ABSA Limited, Wealth and Investment Management and Insurance (Financial Services): Led project planning and execution, securing resources and approvals. Managed compliance considerations.

Sandton, South Africa

Debt Counselling Management System - Nedbank Limited Debt Counselling (Financial Services): Facilitated Scrum processes and managed software delivery. Managed team relationships and acted as Agile coach. Chaired various project meetings including Steering Committee meetings.

Sandton, South Africa

Various CRM Projects (Pfizer Limited, CIB Insurance, Faritec, Contract Forwarding): Oversaw CRM installations and configurations tailored to client needs. Managed project lifecycle and facilitated requirements gathering. Conducted workshops and provided user training.

Sandton, South Africa

• Product Owner - Accpac CRM to Sage CRM Upgrade: Managed the upgrade process, including workshops to identify system and business changes. Acted as project manager, documenting and implementing necessary changes..
• Product Owner - Accpac CRM Implementation: Researched suitable CRM software packages and facilitated vendor presentations. Managed the selection process, including proof of concept phase. Oversaw the project lifecycle.
• Sales Coordinator: Maintained client database and quality assurance. Created and supplied reports on client-facing divisions' performance. Oversaw leads database and calculated sales team commissions. Coordinated the.

Johannesburg, Gauteng, South Africa

Addressed client queries and complaints, deescalating them as necessary. Performed financial administrative functions, including invoicing, goods receiving, and purchase order maintenance. Conducted sales, marketing, and training functions. Prepared quotations, and managed orders and deliveries of client purchases.

Randburg, Gauteng, South Africa

Handled basic financial administrative tasks, such as allocation of member payments and reconciliation of corporate accounts. Prepared daily, weekly, and monthly status reports. Resolved or escalated client queries. Performed data capture for claims, financial statements, and new corporate applications.

Education record

Scrum Master

Advanced Project Management

Fundamentals Of Project Management

Matric Diploma