Avp Customer Experience
Current
Jul 2020 - Present
AeroLeads people directory · profile
Chris Schroll Email & Phone Number
Connecting strategy and operations: brand ~ value propositions ~ customer journeys ~ customer experience ~ satisfaction ~ profitable growth.
at
Healthfirst
1 work email found
@healthfirst.org
3 phones found area 917 and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Connecting strategy and operations: brand ~ value propositions ~ customer journeys ~ customer experience ~ satisfaction ~ profitable growth.
Location
New York City Metropolitan Area, United States, United States
Who is Chris Schroll? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Chris Schroll is listed as Connecting strategy and operations: brand ~ value propositions ~ customer journeys ~ customer experience ~ satisfaction ~ profitable growth. at Healthfirst, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at healthfirst.org, phone signal with area code 917, 800, and a matched LinkedIn profile for Chris Schroll.
Chris Schroll previously worked as AVP Customer Experience at Healthfirst and Associate Director - CX Performance & Analytics at Humana. Chris Schroll holds B.A., Liberal Arts from Wabash College.
Company email context
Email format at Healthfirst
This section adds company-level context without repeating Chris Schroll's masked contact details.
{first_initial}{last}@healthfirst.org
86% confidence
AeroLeads found 1 current-domain work email signal for Chris Schroll. Compare company email patterns before reaching out.
Profile bio
About Chris Schroll
Consumer Experience expert accomplished at driving business and customer outcomes with data driven solutions. Leverage multi-discipline approach to managing products, customer services and business transformation: design thinking, omni-channel journey mapping, customer feedback analysis, qualitative research / “little data” analysis, big data analytics and statistical modeling. Experienced user of Tableau, SQL, SAS, SPSS, InMoment, Qualtrics, Foresee, Salesforce.com and Workday. Agile leader experienced working across diverse functional teams in global, matrixed environments.
Listed skills include Strategy, Market Research, Customer Insight, Leadership, and 25 others.
Current workplace
Chris Schroll's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 26 years
Chris Schroll work experience
A career timeline built from the work history available for this profile.
Associate Director - Cx Performance & Analytics
Lead team of six mid-career professionals dedicated to enterprise Consumer Experience (CX) reporting, from Board of Directors and Management Team to front line supervisors.Assess improvement roadmaps across three service organizations (Medicare, Employer-Sponsored Plans, Mail Order Pharmacy), define KPIs, and deliver cadence of analyses to drive progress.
2019 - Jul 2020
Market Research Lead, Consumer Experience Measurement ~ Enterprise Voc
Lead two junior professionals in owning Enterprise operations of multichannel contact center feedback program, including: feedback capture, data processing governance, results reporting, and availability and use of analysis portal for 9,000+ users.Set NPS goals across the Enterprise and drive performance-toward-targets with multivariate analytics and.
2017 - 2019
~2 yrs
Strategic Consultant, Consumer Experience
Individual contributor focused on merging and analyzing large data sets (customer surveys, operations metrics and product utilization) to identify drivers of customer effort.Partner with omnichannel customer service, Complaints, Grievances and CMS / STARS improvement teams to develop, deploy and assess tactical plans that deliver improved customer outcomes.
2014 - 2017
~3 yrs
Director Customer Insights & Operational Excellence
Created and launched global relationship (R-NPS) and post-transaction (T-NPS) Net Promoter Score program for BPO service lines and enterprise software solutions.Integrated service metrics data, network utilization data and customer feedback to prioritize projects that yielded both efficiency gains and greater wallet share. Work helped produce growth in Law.
2012 - 2014
~2 yrs
Senior Manager, Strategic Research & Analysis
Created and deployed process for executing ideation, Product Development and market receptivity research (Qualitative research: interviews, focus groups and ethnographies. Quantitative research: surveys of varying sophistication including Brand value, Conjoint and Discrete choice).Earned CEO Award for Excellence for work developing Legal Analytics product.
2010 - 2012
~2 yrs
Market Research Manager
Design and execute basic survey research into Brand Awareness, product Use and Attitude. Partner with large, global Market Research suppliers for Qualitative and Quantitative studies.Developed mindshare and market share models, and inform annual Business Development Plan.
2007 - 2010
~3 yrs
Product Manager, Aftermarket Network
Earned promotional advancement to launch the Aftermarket Network, a companion SaaS solution within the core DealerTrack platform: user needs interviews, UI/UE sessions, product documentation, demos, marketing and sales collateral, sales support, and developed early adopter campaign to launch the network.
2006 - 2007
~1 yr
Senior Manager, Market Research
Founded research function, owned all insight activities (surveys, interviews and focus groups) to drive network utilization during start-up phase at a high-growth.com through IPO. Created and led all aspects of brand-building events (Dealer Advisory Board in US and International locations, Indirect Lender Summit and DealerTrack Innovation Conferences.
2004 - 2006
~2 yrs
Director
Rda Group
Directed a research consulting team on a wide variety of engagements in automotive marketing, sales and service. Supported Ford Motor Company’s Blue Oval Certified and Lincoln Premiere Experience business units in developing and measuring the success of Customer Satisfaction programs.Responsible for nurturing and growing existing, high-revenue accounts.
2000 - 2004
~4 yrs
3 education records
Chris Schroll education
B.A., Liberal Arts
Wabash College
M.A., Communication Studies
Northern Illinois University
Ph.D., Communication
The University Of Georgia
FAQ
Frequently asked questions about Chris Schroll
Quick answers generated from the profile data available on this page.
What company does Chris Schroll work for?
Chris Schroll works for Healthfirst.
What is Chris Schroll's role at Healthfirst?
Chris Schroll is listed as Connecting strategy and operations: brand ~ value propositions ~ customer journeys ~ customer experience ~ satisfaction ~ profitable growth. at Healthfirst.
What is Chris Schroll's email address?
AeroLeads has found 1 work email signal at @healthfirst.org for Chris Schroll at Healthfirst.
What is Chris Schroll's phone number?
AeroLeads has found 3 phone signal(s) with area code 917, 800 for Chris Schroll at Healthfirst.
Where is Chris Schroll based?
Chris Schroll is based in New York City Metropolitan Area, United States, United States while working with Healthfirst.
What companies has Chris Schroll worked for?
Chris Schroll has worked for Healthfirst, Humana, Wolters Kluwer, Dealertrack, and Rda Group.
How can I contact Chris Schroll?
You can use AeroLeads to view verified contact signals for Chris Schroll at Healthfirst, including work email, phone, and LinkedIn data when available.
What schools did Chris Schroll attend?
Chris Schroll holds B.A., Liberal Arts from Wabash College.
What skills is Chris Schroll known for?
Chris Schroll is listed with skills including Strategy, Market Research, Customer Insight, Leadership, Management, Strategic Planning, Business Strategy, and Analysis.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial