I love to help teams be more productive and successful with customers. I'm also an avid ultimate frisbee and board game player. The common themes are that I'm always looking for ways to improve, and I enjoy collaborating to reach a goal.Culture Amp helps companies manage engagement and performance. I lead Customer Success Operations, supporting a VP CS stakeholder.OpenGov powers more effective and accountable government. I led Customer Success - including CSMs, Renewals, and Solutions Consultants. I developed forecasting, territory planning, and goal-setting for CS, reporting directly to the President in my last two quarters. At Intercom, I built out and led a team of exceptional Relationship Managers who help clients build on their success. We beat our revenue expansion quota and delivered the highest recorded customer retention.In my role in Sales Excellence at LinkedIn, I looked for ways for our global salesforce (3,000+ strong) to scale operational success. I enjoyed leading cross-functional teams on strategic projects.Previously at LinkedIn, I led a team of high-performing Account Managers. We beat our team goals both years (top performing global team in 2014) and launched several projects around operational efficiency for AMs that scaled regionally and globally.Prior to LinkedIn, I worked on strategic operations under an SVP at CJ Affiliate (then Commission Junction). I helped structure new pricing and establish capacity planning for domestic and international expansion. In previous roles at CJ, I learned online marketing over several years by delivering services to clients in a variety of roles. As an Account Manager, I spoke at Commission Junction University, an affiliate marketing conference.While working at CJ, I received my MBA from UC Davis and spoke at commencement. I also cofounded a company producing a top 100 app for Apple's App Store.I began my career at at United Way, managing non-profit fundraising campaigns and presenting several hundred times to groups of donors and volunteers. I have always balanced a desire to work closely with clients with a keen eye toward operational excellence.