Christopher Connell Email & Phone Number

Salt Lake City, Utah

Led multiple departments simultaneously, responsible for two products, as well as managed and monitored the work of a third-party vendor. Responsible for re-designing and building the Dependent Audit department and leading the Eligibility Department to increase customer satisfaction, streamlining of operations and increasing profitability.• Increased average number of employee lives serviced per client from 150 to 1,500 in 3 years, increasing scope and profitability of HCM product, through evaluation of and updates to policies and standard operating procedures.• Decreased departmental error rate in evaluation of HR documents from 10% - 12% to 3% - 4% in 8 months through diagnosing core issues and working with the team to create strategies to overcome them.• Performed new employee interviews and trained new leadership on how to interview and evaluate candidates, successfully brining on 40% more employees through the process.• Advised all levels from front line to senior leadership, influencing behavior through coaching and consulting on best practices, strategies and processes, leading to profitability of tens to hundreds of thousands of dollars.

West Valley City, Ut

Main point of contact, account representative, project coordinator and advocate for client on dependent audits. Provided planning, training and execution on client related projects while interacting with senior level contacts.• Built trust with assigned HR teams, through project coordination and management, consulting, understanding needs, and overcoming shortfalls and obstacles in current processes, saving HCM services, leading to tens of thousands of dollars in saved revenue.• Reduced client dependent audit failure rate to 5% or less on average within first year of administration of clients, saving clients hundreds of thousands of dollars annually thereby demonstrating the value of our service.• Led project evaluating issues in departmental attendance, guiding team in creation of resolutions resulting in new policies on attendance, time off, and distribution of work in affected situations, reducing attendance issues to near zero.• Selected by leadership to be on a counsel to determine and steer internal corporate policy and represent co-workers.

West Valley City, Ut

Served as main point of contact between assigned clients and insurance vendors, managed process of benefits enrollment and billing for clients, acting in their behalf with their benefits providers.• Completed benefits/HCM implementation project for client’s HR department in half the time it took for associates staffed in that role, successfully configuring system with zero errors.• Achieved satisfaction scores of 90% to 100%.• Completed work on all client open enrollment projects 2 to 4 weeks early in all cases, ensuring data and benefit plan configuration was tested with client’s HR teams and providers and was 100% accurate.

South Jordan, Ut

Performed reconciliation and accounting functions on assigned general ledgers, reviewed financial adjustments to verify they cleared timely and accurately, generated daily reports on said accounts and performed projects as assigned.• Reduced reconciliation turnaround time from 120 days to 30 days, resulting in improved efficiencies to decrease fraud loss.• Decreased time needed to reconcile accounts from average of 8 hours per day to 4 hours or less through evaluation of processes and identifying potential unrealized efficiencies, resulting in ability to do more work in less time.

Bachelor Of Business Administration (Bba), Business Administration

Non-Degree Project Management Program, Continuing Education Certificate Of Completion

Associates Of Science, Business

Hr Skills Training Program, Human Resources