• Support and manage a team of IT administrators that support various products for our firm including M365 Administration (exchange online, teams, power apps, security and compliance, conditional access, etc). Active Directory and ADFS• Planning and coordinating administrative procedures and systems and devising ways to streamline processes.• Planning and coordinating of new projects. • Recruiting and training personnel. • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency. • Provide guidance and support for all problems and questions. • Ensure the smooth and adequate flow of information within the company to facilitate other business operations. • Manage schedules and deadlines. • Monitor costs and expenses.• Plan and execute budget for the fiscal year. • Ensure operations adhere to policies and regulations. • Keep abreast with all organizational changes and business developments. • Excellent written and verbal communications.

• Support and manage a team of IT administrators that support various products for our firm including M365 Administration (exchange online, teams, power apps, security and compliance, conditional access, etc). Active Directory and ADFS• Planning and coordinating administrative procedures and systems and devising ways to streamline processes.• Planning and coordinating of new projects. • Recruiting and training personnel. • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency. • Provide guidance and support for all problems and questions. • Ensure the smooth and adequate flow of information within the company to facilitate other business operations. • Manage schedules and deadlines. • Monitor costs and expenses.• Plan and execute budget for the fiscal year. • Ensure operations adhere to policies and regulations. • Keep abreast with all organizational changes and business developments. • Excellent written and verbal communications.

• Support and manage a team of IT administrators that support various products for our firm including M365 Administration (exchange online, teams, power apps, security and compliance, conditional access, etc). ServiceNow Administration, AV, iLand, FM:Systems and Proofpoint (email, spam, DLP, archiving).• Planning and coordinating administrative procedures and systems and devising ways to streamline processes.• Planning and coordinating of new projects. • Recruiting and training personnel. • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency. • Provide guidance and support for all problems and questions. • Ensure the smooth and adequate flow of information within the company to facilitate other business operations. • Manage schedules and deadlines. • Monitor costs and expenses.• Plan and execute budget for the fiscal year. • Ensure operations adhere to policies and regulations. • Keep abreast with all organizational changes and business developments. • Excellent written and verbal communications.

• Support and lead a team of Technical Support Engineers and Technical Support Representatives to help support our customers with our database product. • Coordinate projects for our product. • Ensure all company and client SLA’s are being met. • Implement new software and technologies for our product to support our customers.• Assist in installations and support of our database warehouse product. • Train and manage my team to achieve all company and client goals.• Provide guidance and support for all problems and questions.• Participate and coordinate meetings.• Manages technical service-related operations for our company.• Ensure all jobs are completed on time, within budget and to customer expectations.• Maintain budget for our department to ensure company goals are being met.• Responsible for designing and implementing improved process or operational policies.• Recommends changes to products or services to fulfill customer needs.• Continue to design and code for our product to ensure the product is meeting customer expectations.• Excellent written and verbal communications.• Work with various departments within the organization to achieve company objectives.

• Support and lead a team of Technical Support Engineers and Technical Support Representatives to help support our customers with our database product. • Coordinate projects for our product. • Ensure all company and client SLA’s are being met. • Implement new software and technologies for our product to support our customers.• Assist in installations and support of our database warehouse product. • Train and manage my team to achieve all company and client goals.• Provide guidance and support for all problems and questions.• Participate and coordinate meetings.• Manages technical service-related operations for our company.• Ensure all jobs are completed on time, within budget and to customer expectations.• Maintain budget for our department to ensure company goals are being met.• Responsible for designing and implementing improved process or operational policies.• Recommends changes to products or services to fulfill customer needs.• Continue to design and code for our product to ensure the product is meeting customer expectations.• Excellent written and verbal communications.• Work with various departments within the organization to achieve company objectives.

SQL database and administration for our data warehouse project. Help design, implement and maintain SQL database structure.Maintenance, security and backup procedures and polices for our customers as needed.Stored/Procedure programming in PL/SQL and T-SQL.Help develop software for our database warehouse project. Use dynamic SQL as needed to pull adhoc queries or create stored procedures.Build various adhoc projects with Visual Studio (VB, C#) as needed.Help set up and work on SANs, NAS's and DASD storage devices for customers as needed for the database projectTrouble shoot server issues as needed for our customers. VMware support certified. Work with my team and customers to ensure proper database design, tune queries and develop proper indexes.Set up TFS source control for the team to ensure proper development and storage of custom code for customers. Enforce all company and team standards for proper database development.Help design, implement and maintain routine database maintenance to ensure proper operation of databases.

• SQL database, design and administration for our data warehouse project. • Help design, implement and maintain SQL database structure.• Maintenance, security and backup procedures and polices for our customers as needed.• Stored/Procedure programming in PL/SQL and T-SQL.• Help develop software for our database warehouse project. • Use dynamic SQL as needed to pull adhoc queries or create stored procedures.• Build various adhoc projects with Visual Studio (VB, C#) as needed.• Help set up and work on SANs, NAS’s and DASD storage devices for customers as needed for the database project• Trouble shoot server issues, performance tune and build reports as needed for our customers. • VMware support certified. • Work with my team and customers to ensure proper database design, tune queries and develop proper indexes.• Set up TFS source control for the team to ensure proper development and storage of custom code for customers. • Enforce all company and team standards for proper database development.• Help design, implement and maintain routine database maintenance to ensure proper operation of databases

Help design, implement and maintain SQL database structure. Maintenance, security and backup procedures and polices. Stored/Procedure programming in PL/SQL and T-SQL. Use dynamic SQL as needed to pull adhoc queries or create stored procedures.Use Microsoft Access or Excel to pull data from SQL servers using Macros, VB or ODBC connection strings. Proficient in cursors, while loops, subqueries, functions, views, ansi and non-ansi joins, etc.Build reports in Microsoft SQL Reporting Services as needed.Excellent at researching problems with SQL server using websites, forums, books or Microsoft to solve the problem. Work with system level commands (DOS) to develop stored procedures in SQL.Monitor database/server statistics using all system logs, error logs and performance monitor.Work with developers to ensure proper database design, tune queries and develop proper indexes.Enforce all company and team standards for proper database development.Help design, implement and maintain routine database maintenance to ensure proper operation of databases.Responsible for 24/7 uptime of servers.Trouble-shoot SQL issues, PC issues etc as needed.

Managed 10 Sales Managers, 8 Sales Supervisors, and 150+ Telemarketing Sales Representatives.Responsible for $1,200,000 in monthly revenue including budgets, salaries and billable hours to the client.Recruited and hired Sales Reps, Supervisors and Managers.Monitored and provided feedback to improve customer service quality and sales performance. Managed the top-producing center in the company for 8 consecutive months.Produced over 115% of client's goals on a daily basis.

Managed local, long distance and inbound campaigns in four call centers. Tracked and analyzed daily performance numbers and met daily with the client to discuss performance. Monitored, coached and gave feedback with sales management staff in the centers to ensure performance expectations were being met.Traveled to the client's corporate headquarters on a monthly basis to deliver a monthly sales presentation of performance indicators.

I managed 16 to 18 sales professionals to sell and market MCI long distance products to customers all over the United States.