Results-driven logistics and operations leader with a proven track record of optimizing distribution processes and ensuring customer satisfaction. Expertise in managing transportation systems, analyzing carrier networks, and enhancing efficiency. Adept at fostering strategic partnerships with 3PL vendors and achieving a 99.5% on-time delivery success rate. Experienced in staff development, safety implementation, and cost-effective logistics planning. Accomplished in negotiating rates, driving carrier performance improvement by 15%, and reducing transportation costs by 5%. Seasoned in cross-functional collaboration and dedicated to maintaining high service metrics. Leveraging a Bachelor's in Business Logistics and a Six Sigma Green Belt certification for continuous improvement.
Listed skills include Management, Operations Management, Customer Satisfaction, Customer Service, and 20 others.