Christopher Green Email & Phone Number

Longwood, Fl, Us

Longwood, Fl

Florida, United States

Orlando, Florida, United States

Altamonte Springs, Fl

Oversaw daily operations including server hardware, software, operating systems, and cloud systems aided by five direct staff. Established and monitored annual IT budget. Facilitated technology builds, updates, and maintenance with executive staff and IT team. Researched and selected new/replacement hardware and software. Assessed technology risks to create network disaster recovery strategy and backup processes. Produced operating system performance reports. Guided programming changes performed within CRM platform. Collaborated with stakeholders and IT personnel, vendors, and end users about company requirements. Instituted control policies and document templates.• Reduced company expenses by 25%.

Winter Park, Fl

Resolved detailed issues with external and internal environments. Supervised 13 helpdesk support staff and consultants. Created and led projects to reach business goals for profitability, cost control, and organizational effectiveness. Administered systems, networks, user accounts. Assisted staff with ticket resolution. Reviewed and proposed methods to aid department operating budget. Spearheaded call center telecom technologies including VoIP software. Tracked company databases and recommended and managed charges, updates, and modifications to database structures and data.• Negotiated vendor agreements to decrease department spending by 20%.• Oversaw technology aspects of new store opening and remodels.• Led concept/design of $1.2M recipe application within all restaurant locations.• Introduced technological innovations when cost and benefits warranted.• Provided alternatives and solutions to business problems through technical knowledge and practical experience.

Panama City-Tampa, Fl

Established quality assurance, documentation, telecommunication/WAN, and help desk processes enhancing internal protocols and improving productivity. Served as key contributor to constructing engineering, service, and support infrastructures to simplify service support. Configured and supported network routers, switches, and telecom. Addressed all IT issues from Tier 1 support to executive decisions. Translated comprehensive requirements from internal and external sources into clearly outlined specifications, feasible project plans, and apt schedules. Devised stand-alone barcode system within Laboratory Information System and client EMR systems (NexTech, EMA, Cerner, AllScripts, MD-Reports, Orchard, Greenway Health, Vitera, Chartlogic, PronoCIS) with Waterfall Methodologies. Supervised 12 personnel assisting 250 employees.• Introduced previously nonexistent project management guidelines to improve ability to meet timelines, budgets, and objectives.• Created company's first IT asset management procedures and systems.• Diminished spending by 55% by negotiating vendor contracts.• Spearheaded several public infrastructure anti-hacking projects in conjunction with the Department of Homeland Security based on threat identification, scenario building, and oversaw multiple 'attacks' from counter-terrorism units.• Designed and launched new network architecture to ensure redundancy and load balancing to raise enterprise-wide uptime from 75% to 90%.• Increased responsiveness and adherence to SLA terms with upgraded help desk operations including adding ticketing/reporting systems creating 75% drop in recurring issues.• Increased responsiveness and adherence to SLA terms with revitalized Help Desk operations, using ITIL standards and escalation models; added ticketing/ reporting systems creating 75% drop in recurring issue

Altamonte Springs, Florida, United States

Determined project objectives and milestones. Defined and assigned resources needed to complete projects. Created and introduced internal procedures to improve program delivery within specific schedules. Liaised with management teams to complete assigned programs. Developed group and individual timelines and analyzed and identified possible bottlenecks in each project/program process Led four-person team.• Located and proposed new potential business partnerships (B2B) by contacting potential partners and attending networking events securing four new strategic partnerships.• Advised company on website redesign resulting in 35% increase in traffic and 40% improvement in website sales.• Developed data analysis and security procedures and guidelines raising efficiency by 30% in first six months after implementation.

Orlando, Florida Area

Spearheaded all tasks related to Windows 7 migration project aided by 15 personnel. Managed project risks including identifying and mitigating risks and preparing contingency plans. Implemented and oversaw scope changes. Collaborated with project team to understand project status to identify potential issues and/or opportunities within or related to project. Scheduled and facilitated internal and customer-facing meetings relaying documentation of issues discussed. Maintained data reports and project processes. Documented projects including plans, charters, issues, and risks documents. Liaised with internal resources to produce project roadmap with timelines for delivering interim and final deliverables to client. Partnered with IT to maintain data management servers and all data integration for all departments.• Arranged scheduling times for 1,500+ server updates throughout Service Fossil team.• Migrated Windows 7 project on-time and within budget.

Orlando, Fl

Planned, coordinated, and budgeted on approved projects. Built and supervised Southeast PMO team from scratch to 17 people. Migrated to Windows 7 throughout East Coast. Collaborated with vendors to ensure software compatibility during migration. Led large scale server and infrastructure projects affecting 47,000 users. Negotiated and determined vendor, support, and internal downtime budgeting. Directed IT data bases, inventory, project integrations, and enterprise management within SAP. Upgraded and supported data warehousing, data management, and data integration.• Liaised with other project managers, lab directors, vendors, and contracted labor to introduce new software/hardware needed to enhance patient care.• Created standalone barcodes introduced in nationwide labs within new Laboratory Information System and client EMR systems (eDerm, eClinicalWorks, Care360, Allscripts, e-MDs, Nextgen).• Led large scale data warehousing and data management projects for all U.S Dermpath Labs.• Assessed, sustained, and updated all IT equipment to guarantee highest quality of standards for accurate diagnosis to improve patient care.• Partnered with software development team to improve specimen tracking software to raise workflow efficiency throughout lab.• Oversaw support for sites from Florida to New Orleans remotely and on-site to ensure client satisfaction.