Christopher Shand Email & Phone Number

Dunwoody, Georgia, Us

Detroit, Michigan, Us

➢ Weekly travel from Southwest Florida to Great Lakes Region to train and assist in the development of new Ford Mobile Service businesses ➢ Ford Mobile Service training process consists of: ○ “Kickoff” meeting: prior to receiving tools & equipment - designed to enable dealers to “hit the ground running” with proper procedures, pricing, personnel, & equipment once their Mobile Service Van arrives ○ “Launch” Meeting: upon receiving Mobile Service Van - 2 day training & practical demonstrations of commonly performed services using the Mobile Service Van and accompanying tools ○ “Sustainment” Meetings: follow-up with dealerships every 30 days - problem solving, feedback response, performance evaluation➢ Communicated daily with multiple Ford Dealership accounts to: ○ Perform on-site Mobile Service Training ○ Schedule training classes for uninitiated dealerships ○ Support dealerships who have already been Launched➢ Assisted in the creation & deployment of new training practices & procedures to improve dealer engagement, both pre and post launch; improve long-term dealer performance; and measuring satisfaction with the program as a whole➢ Frequently collaborated with Ford Motor Company upper level management to improve interactions with dealership Management➢ Participated in the hiring and training of new employees on the Great Lakes Team

➢ Managed the day-to-day operations of a Vacation Home Rental Management company, responsible for the management of 15 properties in and around Naples, Fl➢ Daily responsibilities include: - Coordinate cleanings of recently vacated rentals with cleaning crew - Coordinate repairs/maintenance of recently vacated rentals with handyman - Assist guests with making bookings, property questions, etc. - Assess damages and schedule repairs as needed - Order supplies for houses lacking in necessities like Toilet Paper, Paper Towels, Trash Bags, etc. - Responsible for guest satisfaction, support/maintenance calls, new bookings and listings➢ Increased efficiency of guest messaging by automating responses across multiple listing sites including AirBnB and VRBO. Messages include: - Check-in/Check-out procedures - FAQ - TV operation, WIFI passwords, appliance operations, pre-scheduled maintenance, etc - Pool Instructions - Interface directly with guests to determine their needs & wants for their stay in Naples➢ Assisted in the onboarding of new client properties by providing documents, property inspections, listing set-up, property photography, etc.➢ Frequent communication with listing services like AirBnB/VRBO/Kigo to correct mistakes/issues➢ Created/Improved marketing materials and updated WordPress Website using photoshop, VistaPrint, Moo.com, etc.➢ Responsible for interfacing with vendors for routine maintenance, emergency repairs, appliance deliveries, cleaning services, etc.➢ Monthly invoicing - compiling all expenses related to the upkeep of 21 houses (supplies, cleaning, pool maintenance, pest control, lawn care, etc) to be sent to all owners at the end of every month.

Naples, Florida, Us

➢ List & advertise boats & yachts we have for sale on BoatTrader, Facebook, Instagram, & Craigslist➢ Responsible for Social Media presence on Facebook, Instagram, LinkedIn, Twitter, & the company website - Created a company Blog to update customer base on company, industry, and local news relevant to their interests - Efforts led to a 500+% increase in search engine visibility➢ Interface directly with customers to determine their needs & wants in a new boat➢ Responsible for interfacing with vendors for promotional materials, community events➢ Created & organized event with charitable organizations (Valerie's House and Freedom Waters Foundation) to help local families who have recently lost a loved one connect with boat owners for a fun day on the water

Naples, Florida, Us

➢ Responsible for ensuring that correct parts are ordered for each job➢ Responsible for organizing & maintaining parts room➢ Created work orders for all Technicians, ensuring they know what jobs they are doing➢ Assisted with scheduling, to ensure maximum efficiency➢ Performed Pre-delivery Inspections (PDI) on new boats awaiting delivery

Naples, Florida, Us

➢ Responsible for washing and detailing boats serviced by Amzim Marine Service Technicians➢ Trained to repair fiberglass, gel coat, trim, brightwork, and deck damage➢ Performed bottom paints, buff & wax services, deck/bilge/head details➢ Assisted technicians to more quickly complete complex repairs➢ Performed Pre-delivery Inspections (PDI) on new boats awaiting delivery➢ Performed basic maintenance on customer boats, including - oil changes - gear lube changes - oil & fuel filter changes➢ Assisted in maintaining building and lot appearance for safety and aesthetics➢ Assisted with inventory management, equipment storage, general lot maintenance and organization

➢ Responsible for washing and detailing boats serviced by Bonita Boat Center Technicians, as well as new boats purchased from Bonita Boat Center Salesmen➢ Detailed boats from 15-41 ft, ranging from center consoles to deck boats and pontoons➢ Performed bottom paints, buff & wax services, deck/bilge/head details➢ Attended boat shows; responsible for keeping all displayed boats in perfect condition➢ Trained new Detailer in all responsibilities, equipment use➢ Moved boats around service lot using forklift for maintenance➢ Assisted in maintaining service building and lot appearance for safety and aesthetics➢ Assisted with inventory management, equipment storage, general lot maintenance and organization

Melbourne, Victoria, Au

➢ Responsible for sourcing and qualifying leads for IBISWorld Industry Intelligence Database➢ Conduct market research to identify new verticals with potential needs for the IBISWorld suite of products.➢ Assess prospect needs and developed marketing plans to align IBISWorld product offerings with the business needs of these potential clients➢ Build and foster relationships with C-Suite Executives and department heads within several banking, finance, marketing, and private equity verticals throughout the US➢ Collaborate with Marketing team to collect and distribute new information on served verticals➢ Recognized by Management for strength of overcoming sales objections

New York, Ny, Us

➢ Responsible for sourcing and qualifying leads to secure appointments/web/on-site demonstrations for Dow Jones (PIB) products o Collaborated with Sales Teams across multiple geographic territories in the US o Verticals Sold: Public Relations, Research, Financials – Private Equity and Venture Capital➢ Identified the staffing industry as an undersold vertical o Collaborated with Marketing team to develop Marketing Strategy to more effectively approach and sell prospective clients o Collaborated with co-workers to establish best practices on pitch technique and language o Trained Sales Associates and Account Managers for the launch of the marketing campaign➢ Received awards in 2013 & 2014 for Most Appointments Set and Most Creative Lead Sourcing Method

Bernardsville, Nj, Us

➢ Responsible for full sales cycle activities to generate consulting and permanent placement contracts for information technology professionals➢ Responsible for opening 2 new accounts that generated $1M in annual revenue➢ Cultivated new relationships within existing accounts to expand client revenue stream➢ Met with multiple levels of client IT management to understand staffing requirements o Responsible for understanding and qualifying clients'' needs o Communicated technical details and/or nuances of client requirements to internal recruiting staff o Presented client managers with qualified candidates to meet staffing needs.

London, England, Gb

- Reported directly to the Marketing Manager- Presented Clients with demographic viewpoints with regard to on-air promotions- Assisted account executives in the process of finding creative solutions to customer problems- Provided insight into the 18-25 year old target demographic for 105.5 FM - The Beat- Recognized for initiative, completion of all tasks and attention to detail by the Marketing Manager

B.A, Communications, Interdisciplinary Studies

Diploma