Chris Sheardown Email and Phone Number

Led a transformation initiative to move a departmental program from excel-based tools and workflows to enterprise systems. Focus is a mix of project management and business transformation understanding that it is not just the tools that need to change but the staff as well. • Develop and manage project timelines and scope for multiple phases to address a number of facets of the program.• Developed an architectural overview of the solution ecosystem composed of multiple systems and program teams to identify change management opportunities and risks to the initiative.• Design product improvements based on direct input from stakeholders, designing features and writing requirements to direct development.• Lead the development of requirements and implementation of the solution over multiple releases of the solutions.• Develop test cases to ensure the level of coverage and the new feature and functionality was evaluated correctly.• Facilitate all aspects of feature release through close collaboration with internal teams, including release management, documentation, training and helpdesk staff, resulting in smooth deployment.• Brief senior management on the project progress, the project roadmap and the benefits to each subsequent release.

Project: Cloud Adoption ProgramClient: Cloud Centre of Excellence, Public Service and Procurement CanadaDuration: Aug 2019 – Aug 2021Supported the procurement of a number of Software as a Service solutions for different clients as well as contributed to the development of the Cloud Adoption strategy for the department.• Developed project timelines, contributed to the SoWs, provided advice and guidance to clients on adopting the solutions.• Supported the drafting of the RFPs and execution of the procurement process coordinating subject matter experts’ contributions to the evaluation of the resulting bids.• Contributed to the Cloud Adoption strategy and implementation identifying and tracking risks related to the implementation.• Supported a number of townhalls to engage staff on the adoption of cloud technology.

Provided business analysis services on multiple projects within the Offender Health Information Systems. Projects include the electronic medication administration record (eMAR), implementation of the electronic lab results and renewal of the regional pharmacy management systems.• Developed business case including options analysis for eMAR, a multi-million-dollar initiative to replace a paper process with electronic system that received approval from senior management.• Lead the design of an in-house developed eMAR developing a prototype using design thinking principles and co-creation approach with subject matter experts to positive outcome.• Worked with external lab vendor to implement the receipt of electronic lab results leveraging an international standard for exchanging clinical information.

Project Manager managing real property projects for Shared Services Canada.• Coordinate multiple service lines (cabling, data and voice networks, video conferencing) for the installation of telecom equipment for new and renovated buildings for various government departments.• Determining the project schedule to ensure the client is able to occupy the building when they need identifying risks to meeting their goals.• Lead project meetings to gather team lead updates and identify issues that may impact the timeline, scope or budget.• Work with business analysts and service delivery manager to secure funding.

Provided business analysis services on large scale systems and services procurement project.• Lead subject matter experts from different aspects of the business through requirement gathering process• Documented workflows using BPMN 2.0 standard to warrant full scope of requirements will be captured• Gathered and writing requirements on current and future business needs • Presented progress to team of 20 staff to keep them informed, to identify challenges and lead discussions on business process improvements• Identified opportunities for business process re-design so the program can become more efficient and effective• Obtained sign-off on business requirement document from Program Directors• Translated business requirements into Statement of Work for Request for Proposal• Provided advice and guidance on procurement process to ensure critical success criteria are met

Oversaw several aspects of PS Suite, an electronic medical record (EMR) with strong national client base serving 5K+ physicians. Managed product lifecycle from strategic planning to tactical activities for assigned features.• Championed features for Product Roadmap planning short and long term system development, highlighting value proposition as justification for inclusion of improvements.• Collaborated with senior product managers to develop go-to-market strategies for mobile EMR application and medication management suite of services, focusing scope and launch timeline.• Launched mobile EMR application to strong initial uptake while learning how mobility and devices could change the health domain.• Implemented integration of secure email, extending EMR, allowing external communication between health providers, and resulting in improved efficiency and collaboration effectiveness.• Designed and implemented drug benefit information into clinical and prescribing workflow, providing timely financial information to improve medication selection process.• Managed multiple development contracts worth ~$75K each from Alberta government for integration with ePrescribe system, completing project within budget and meeting expectations.• Led cross-functional teams in development of new features through Agile development and related tools, providing direction and coaching while working with key stakeholders, delivering products that met client requirements and development deadlines.• Recognized for relationship building and teamwork skills through work on numerous cross-product integration initiatives involving multiple product teams. • Facilitated all aspects of feature release through close collaboration with internal teams, including release management, documentation, training and helpdesk staff, resulting in smooth deployment and effective support of several key features for multiple product releases.

Supported development of Oacis, a hospital based electronic health record (EHR).• Developed software requirements for new features and defects through collaborating with multi-disciplinary teams and clients on product design.• Collaborated with data model expert and dashboard specialist on design of health data warehouse and analytics tools, generating proof of concept product for US client.• Supported sales by contributing to development of product strategy and roadmap as well as on Request for Proposal (RFP) responses and business cases.• Updated software enhancement request program to revise enhancement request workflow and form, resulting in better management of enhancement requests.

On-site business analyst at Ottawa Children’s Treatment Centre, a multi-site ambulatory care facility treating children with mental and physical disabilities, providing functional and business support for clinical and financial applications.• Advised senior management as IM / IT subject matter expert (SME), supporting client in selection of new clinic information system, creation of new IM / IT and disaster recovery policies, and implementation of desktop computer hardware renewal project.• Improved business processes through implementing new business applications, including key business dashboard and reporting tool, asset management software, school administration system, and online toy lending library application.• Awarded Senior Management Performance Award in 2007 in recognition of client support.

Managed national HIV / AIDS surveillance database as part of multidisciplinary team involving collection, manipulation, analysis for data quality, and reporting of data. Acted as Tuberculosis Database Manager.• Delivered high quality surveillance report published semi-annually by compiling raw data tables, coordinating with publishing team, and verifying final product before going to print.• Improved data collection and reporting by working with technical team to implement upgrades and new surveillance systems used both provincially and federally.• Advised Division Director and Section Manager on emerging surveillance system issues and opportunities.

Managed national tuberculosis databases covering national TB disease case reporting, antibiotic resistance, and infection within Correctional Services Canada.

Supported multidisciplinary team reporting on national HIV / AIDS surveillance data.