TruRating is the world’s first, multi-award-winning Open CX platform, delivering actionable in store and online insights to retailers across North America, Europe, Australia and New Zealand. I lead the end-to-end UX and Interaction Design function across all consumer-facing rating collection platforms, retailer-facing reporting suite and internal platforms.

Leading Product Design team responsible for designing user-centric experiences across market leading Health Tech product range, improving outcomes for Community Pharmacies and their patients.Full lifecycle UCD and Design Thinking: User Interviews, Contextual Inquiries, Affinity Mapping, Experience and Journey Mapping, User Flows, Wireframes, Interaction Prototypes, User Testing, Design System Maintenance & Workshop Facilitation.Agile (SAFe) cross-functional working.

Leading Solution Design function (User Research, UX Design and Business Analysis) across B2C web, app and internal-facing software applications.Cross-functional collaboration to develop personas, map pain points and opportunities across user journeys, ideate on prototype and test solutions.

Leading UX and Product teams to deliver user-centric, self-service SaaS solutions to social landlords and local authorities across the UK. Addressing the real-world needs of social landlords, their tenants & their customers through deep understanding, collaborative design and user testing.