Coordination of all fault rectification to 1st/2nd line and escalation to relevant authorities when required. Responsible for the delivery of multiple concurrent projects to provide strategic benefits to high profile Government agencies. Manage the multiple tasks and projects that the section is responsible for and able to prioritize all tasks, whilst ensuring the customers’ needs are delivered throughout. Lead the Technical support team ensuring mission critical communication systems are maintained, whilst also leading the way when implementing change in working practices. Completing Technical assessments to aid with future projects. Managing and motivation of 10 engineers within Technical Support Section. Tasking of engineers within Technical Support Section to implement Design Change Requests (DCR). This includes the co-ordination of all project documentation. Responsible for the co-ordination and compliance with all Engineering procedures and associated duties. VSAT installation/maintenance and management.

Responsible for the setting up and maintenance of various ICT systems, including windows Server 2003 based IT systems and various different baseband systems including VSAT systems. Subject matter expert on defence secret communication system whilst deployed overseas, responsible for all scheduled servicing as well as first point of call for all faults on the system. Meet customer requirements and advise stakeholders on cyber security implications. Ably deliver on the job training to personnel from a wide range of backgrounds.