Chris Soncrant Email & Phone Number

Houston, Texas, US

Phoenix, AZ, US

• Installed vSphere 7.x/8.x and performed upgrades from vSphere 6.x to 7.x/8.x, ensuring optimal performance and reliability.
• Led Active Directory greenfield installations across various industry types, enhancing organizational efficiency and security.
• Planned and executed on-premise Exchange to Exchange Online migrations, leveraging Microsoft Azure for seamless transitions.
• Rolled out initial site infrastructures for a major hotel property, utilizing HP hardware and Fortinet firewalls and switches.
• Maintained proactive client communication throughout projects, resulting in exceptional client satisfaction.
• Provided regular project status updates to PMO and Executives to ensure alignment and transparency.

Phoenix, AZ, US

The Woodlands, Texas, US

• Managed user accounts and security groups using Active Directory and Azure Active Directory, ensuring data integrity and access control.
• Successfully migrated on-premise infrastructure to a colocation facility with minimal downtime, optimizing resource utilization and scalability.
• Upgraded networking infrastructure to Cisco 3850 switch stack and migrated from Sonicwall to Sophos firewall, enhancing network performance and security.
• Deployed laptops to remote users using SmartDeploy and Microsoft Intune, enabling seamless remote work capabilities.
• Established remote connectivity protocol via CradlePoint for frontline workers during the COVID-19 pandemic, ensuring uninterrupted operations.

Armonk, New York, NY, US

• Provided comprehensive support and guidance during the migration from Exchange 2010 to Office 365 for a multi-domain company, ensuring seamless transition and minimal disruption to business operations.
• Implemented federation services through Nextplane to enable Cisco Jabber messaging between client companies, enhancing inter-organizational communication and collaboration.
• Maintained Security and Compliance rules, Spam and Malware filters, and mailbox security in Office 365, ensuring data security and regulatory compliance.
• Planned, tested, and implemented Change Management Orders to maintain the integrity of messaging infrastructure, minimizing risks and ensuring smooth operations.
• Provided 3rd Tier messaging and collaboration support for a company with over 70,000 users, resolving complex issues promptly and efficiently.
• Created numerous reports utilizing ServiceNow to reflect the Email & Collaboration team’s high-resolution rate, providing insights for continuous improvement.

Seattle, Washington, US

• Provided enterprise-level consulting services to major energy, automotive, and oil & gas firms, delivering tailored solutions to meet business needs and objectives.
• Led Active Directory and Exchange migrations from on-premise to Azure Active Directory/Office 365, ensuring smooth transitions and minimal disruption to operations.
• Administered and maintained SharePoint Online sites for teams within IT, fostering collaboration and knowledge sharing among team members.
• Contributed to the divestiture project team by creating and updating process documentation for 3rd party organizations supporting divested companies, ensuring compliance and smooth handover of operations.
• Established a new Active Directory environment during the merger of two enterprise-level oil and gas companies, facilitating seamless integration and collaboration.
• Participated in the implementation of ADFS in an enterprise-level environment, enhancing security and access control.

Houston, Texas, US

- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.- Engineer and implement system solutions for customers using.

London, GB

• Managed a team of eight IT Engineers in the Americas region, supporting 1000 onshore and offshore users, ensuring effective IT service delivery and support.
• Implemented technology throughout the region to reduce communications costs by $480,000 per year, optimizing resource utilization and cost efficiency.
• Managed the IT departmental budget of $1.2M, ensuring prudent financial management and allocation of resources.
• Implemented and managed Cisco VoIP and Telepresence systems throughout the region, enhancing communication and collaboration among teams.
• Managed IS/IT operational service delivery within the Americas region using ITIL best practices, ensuring adherence to industry standards and best practices.
• Implemented key IS/IT processes to ensure standardization between business units, promoting efficiency and consistency.

London, GB

• Performed systems and network administration, maximizing uptime and productivity for employees, and ensuring smooth operations.
• Conducted procurement of authorized hardware and software for all onshore and offshore locations, ensuring compliance and cost-effectiveness.
• Provided 2nd and 3rd level support for the Americas region, serving as the point of escalation for the Seadrill Global Service Desk, ensuring timely resolution of issues.
• Trained onshore and offshore personnel in the use of technology to improve productivity and morale, fostering a culture of innovation and continuous improvement.
• Planned, coordinated, and executed regional office relocation, resulting in only four hours of downtime, minimizing disruption to business operations.

Houston, Texas, US

• Provided senior-level guidance to CEOs and VPs regarding network infrastructures and utilizing existing assets, ensuring alignment with business objectives.
• Provided day-to-day support to over 17 clients in instances where they needed senior technical expertise, resolving complex issues promptly and efficiently.
• Coordinated scheduling between vendors to execute major network installations and upgrades, ensuring smooth project execution and minimal disruption to operations.
• Planned, implemented, and managed Citrix environments for clients wishing to take advantage of this technology, enhancing flexibility and efficiency in accessing applications.
• Managed and administered Avaya Definity PBX system and Cisco Call Manager, ensuring seamless communication and collaboration within organizations.
• Continually monitored client backups to ensure no data loss occurred in the event of a disaster, ensuring data integrity and business continuity.

Houston, TX, US

- Planned, implemented and managed migration from Windows 2000 Server to Windows 2003 Server. Performed and managed migration from Exchange 2000 to Exchange 2003.- Provided day-to-day operational management of corporate and remote networks, including all help desk operations.- Coordinated with external vendors to implement and configure MPLS network.

Tampa, FL, US

Houston, TX, US

Retail inventory administration using RetaiPro

El Segundo, California, US

Washington, DC, US

Education record

Education record