Chrissonthia Moore Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Multitasked in high volume restaurant and regional training location• Memorized complete inventory of liquors, beers, and wines• Mastered company signature drink recipes for fast service at a full bar while also maintaining a section and takeout orders• Mastered a strong ability and skills to up-sell on a day-to-day basis• Oversaw the responsibilities of opening and closing the restaurant

Houston, Texas, United States

• Screened and assessed needs for social determinants of health of more than 15 new patients per shift• Provided patients with referrals, information, and connections to basic needs and social service resources by orchestrating research in real-time • Continuously made follow-up contact until the client’s case had been closed• Engaged in weekly Advocate Development Sessions• Reported instances of substance abuse, domestic violence, child abuse, etc., to a social worker or supervisor• Traveled to multiple designated clinic locations• Updated and managed the REACH resource database• Guided team twice a week with screening shift and call shift schedules for each day• Worked as a shift lead and assisted in the training and guidance of new interns for the following term• Documented research and communication efforts made in each patient’s care plan in REACH client management and resource database and EHRS client record to relay patient case information with their clinical care team within 24 hours• Volunteered 3-5 days a week at the busiest clinic within the program

Hattiesburg, Mississippi, United States

• Served lunch and dinner to 50-150 customers per shift at a chain restaurant.• Assured a positive dining experience by providing high-quality customer service to guests and served food promptly and professionally for 200+ people daily. • Memorized over 30 menu items and rotating specials to give customized recommendations to guests and increase restaurant sales.• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.• Streamlined the cleaning and set up tables to create a faster turnover rate.• Strategically planned out restaurant seating rotations to assist servers in providing the best possible service while upholding social distancing protocol.• Coached new employees at a corporate-level location to ensure they’re creating a warm and uplifting experience for customers.• Managed waitlists and restaurant queries by guests in a fast-paced environment.• Handled 100-200 To-Go orders per shift over the phone while maintaining Doordash and Waitr application orders.

Hattiesburg, Mississippi, United States

• Ensured food safety standards were met by tracking the temperatures of hot and cold food products every two hours.• Communicated efficiently and effectively with coworkers to ensure correct orders were served to customers.• Provided exceptional service resulting in earning employee of the month three times.• Covered kitchen needs by cross-training in different positions and filling in for absent team members.• Traveled and worked at other locations as a trusted employee and management trainer who assisted in opening the Hattiesburg, MS, corporate-level Walk-On location.• Prepared raw food materials for cooking over 20 menu items to feed 500-1500 customers daily.• Kept a clean, organized, and fully stocked walk-in cooler while executing proper rotation of products to maintain quality products and protect customers from cross-contamination or illness.• Successfully planned, cooked, and packaged catering orders for events feeding 50-300 people.

Flowood, Mississippi, United States

• Mastered POS systems to handle payments ranging from $1,000-$2,000 per shift.• Used charisma and familiarity with menu items to up-sell products to customers and answer customer questions.• Served breakfast, lunch, and dinner to 100-200 customers daily at a national chain restaurant.• Continuously demonstrated professional customer service skills earning team member of the month three times• Prepared and delivered catering orders for local businesses and school events for 50-500 people.• Quickly produced quality food with attention to details like special requests, food specs, and visual presentation at a national chain restaurant.

Pearl, Mississippi, United States

Maintained customer accounts and recorded account information.Oversaw customer financial accounts and processed customer adjustments.Followed communication guidelines, policies, and procedures.Upgraded and canceled customer accounts by customer request.Handled customer complaints and provided alternatives and solutions to resolve complaints.Ensured customers were satisfied with their purchases or service.Assisted customers in placing orders, fulfilling refunds, and handling exchanges.Multitasked by managing layaway orders, restocking, and general customer checkouts.

Master Of Business Administration - Mba, Healthcare Administration

Bachelor Of Science - Bs, Public Health

Activities and Societies: Vice President of Professional Development 2022 | Undergraduate Association of Public Health Practice (APHP).

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist