Chris Spera, Csm Email & Phone Number

Oswego, Il, Us

Woonsocket, Ri, Us

Supervising a team of 2 and matrix managing a team of 35 + Team Leads and Testers (6 Trains with 18 Project Teams):• Manage a QA and Vendor Engagement program for all apps, vendors and teams directly impacting CVS-Aetna's NextGen Medicare plans, including Claims, PBM, Contracts & Pricing, Provider, Enrollment, and Data Warehouse.• Insure all delivery of application installs and maintenance releases complete on time, on target and on budget, • Manage application vendor engagements and liase with vendor contacts and CVS-Aetna management to insure timely dlivery and resolution of releases, MR's and defects• Monitor and report on performance related issues and lead technical troubleshooting for all non-Production environments• Coordinate and manage use of 3 Development and 3 QA environments to insure testing efforts don't conflict• Monitor and track all QA and Production Defects documenting root cause. Investigate and determine if all Production Defects are Release Related and inform Sr. Leadership of CAPA action items that update System and Regression Testing Suites to prevent documented and like-defect recurrence.• Identify QA metrics, create, document and implement process improvements that will establish a QA Center of Excellence.

Internet property. Technology product reviews and news. iTechGear has one mission - To bring technology out of the Cloud and down to earth where its easier to understand.Most of the computer users today are using an operating system that’s likely more than 15 years old (meaning Windows XP) as of right now. Most computer users are simply using the operating system because that came with their computer. As long as they feel it "still works," the thought is, "why should they change?"Most of those users are afraid to update or upgrade their operating system because they don’t want to break what (seems) to be working just fine. Many computer users want to do just a few simple things -Send and receive e-mail and/or instant messagesSurf the internetUpdate their status on their favorite social network (Facebook, Pinterist, Instagram, Twitter, etc.)Google, Yahoo!, etc. for information searchesBuild and share an online photo collection (Flikr, Facebook, Picasa, etc.)That’s really about it. Anything more is gravy…There’s so much more that the technology can do, and so many different ways to get there. Its not difficult. Its not scary (really… it isn't!). We can figure it out…together; and we’re gonna have a blast doing it.

Chicago, Il, Us

• Managing a team of 7, ensure the delivery of the entire Product Portfolio for all five states across all lines of business for the Individual and Family Market Division. • Track Plan readiness ensuring Provider Contracting; Sales & Enrollment; Servicing, Claims, & Managed Care, UAT & Vendor Management, and Intake and Support Pillars are enabled to support member needs over the Plan Year.• Manage Pillar processes to ensure that as Health Plans change and evolve year over year, that Project Teams can implement new healthcare networks and health plans as needed and required by both internal and external requirements (including regulatory mandates and filings).

Kirkland, Washington, Us

Kirkland, Washington, Us

Kirkland, Washington, Us

Kirkland, Washington, Us

Kirkland, Washington, Us

* Create QE Strategy and Test Plan for Upcoming Model N implementation* Advise Project Sponsor on Best practices for SDLC and Testing practices

Kirkland, Washington, Us

In the capacity as a Sr. Consultant for Unify Consulting, take on the following as a Sr. QA Lead for Airbnb's Trust QA Team:* Act as the QA Org Lead in Waiting, assist with team management, guidance, and mentoring of team members* Lead QA for the Crisis Workgroup within the Trust Organization* Write and Execute BDD-based test cases for Trust Organization, internal tools. Report on results to Sr. QA Management and outgoing QA Org Lead* Clean Up and Manage QA Testing Requests backlog in Jira* Author and publish Trust QA Team Newsletter, circulated to 450+ Trust Organization Team Members on team accomplishments, KPI's Metrics, etc.* Advise and Guide QA Program Management on QA Process Architecture as needed and required.* Work with Sr. QA Team Management on Special Projects as directed

Tempe, Arizona, Us

Corporate Software QA Transformation - Construct a QA Center of Excellence* Assess and Guide Staff in multi-domestic and multi-off shore locations* Assess and Consolidate Software Quality Assurance Process across ALL Anju Software divisions. Insure process and methodology are scaleable as new divisions and products come online.* Assess and Consolidate Agile Tool Implementation and Use across all Anju Software divisions, including Jira for Planning and Development and SpiraTest for Test Case execution and results reporting* With assistance from IT, configure and implement continuous integration and configuration management processes, via standardized process and tools, across all divisions that permit rapid, scaleable and constructive deployment and rollbacks

Oak Brook, Il, Us

* Define, establish and create technical application support processes and Salesforce based ticketing process for all Millennium Trust Company Portal Products.* Support multiple Portal Products for multiple Salesforce Communities based financial portals. ** Provide basic SFDC Admin backup support to Salesforce Advanced Admin ** Currently pursuing Salesforce Communities Admin Certification ** Assist External Partners with resolution of sales based Portal Issues ** Assist Partner-Clients with resolution of client based Portal Issues ** Identify and track to resolution Production based defects and problems ** Work with Product Management and PMO to define priority of production defect resolutions, requirements, acceptance criteria, etc.* Create and publish performance based reporting for Portal Products for Distribution to Senior Leadership and Key company managers* Train MTC and External Partner Client Services teams on Portal Support Processes

Oak Brook, Il, Us

Define, establish & standardize business analysis, software quality assurance & testing processes, including Requirements Management, Test Management, deployment, environment management, etc. for key financial firm. Define and standardize the implementation of BA and SQA tools. Insure that all defined and implemented process, tools and procedures integrate with established PMLC and SDLC methodologies. Insure all BA and QA activities support the overall, established PMO and IT visions. Staff as required.Requirements Management, Defect Management* Define and create a requirements management process from scratch ** Introduce the concept & gain support with current IT management** Implement the process across the entire IT project portfolio. Adjust with Lessons Learned * Socialize its Strategic Importance with the Steering Committee and gain supportTest & Full Life Cycle Management* Define, create, propose and plan the implementation of a complete SDLC** With backing & support from senior IT management, define, develop and plan the implementation of a full SDLC including processes, procedures and artifacts for *** Development – Move from Waterfall to Iterative TDD *** Infrastructure – Define & implement a full environment management process to support the SDLC*** Testing – Define & implement a full TLC, including tools, budget and staffing plan*** Data and Application Management – Define & propose the new change control, data management and ETL processes*** Portfolio Management – Define and propose new PMLC processes**** Define process and design workflow to manage New Project IntakeProduction support of all Avoka based, financial transaction submissions* Develop & maintain production support processes and documentation for all MTC Avoka form transactions* Define & maintain production support SLA's * Work with the business to resolve production issues & problems* Coordinate IT teams and solutions to insure they satisfy business requirements & SLA's

Sibiu, Transylvania, Ro

Write product reviews (hardware and software), articles (opinion and editorial pieces) on IT and Technology covering any operating or computing system, any mobile device platform, including - OS X and iOS from Apple, Windows and Windows Phone from Microsoft, Android and its many flavors and variations from Google and their many partners, and on occasion, Linux. Provide support to site visitors via online discussions and forums.Work directly with domestic and international hardware and software vendors to obtain review products and samples where and when appropriate. Trouble shoot with both hardware and software vendors when possible to resolve issues with reviews and reviewed products. Manage vendor contacts and relationships for the above as appropriate.

Omaha, Ne, Us

Test Support Management•Configuration and environment management of 24 CICS mainframe testing environments•Management of Test Support Staff o Coaching and mentoring o Staff Evaluations and career growth plans o Complete hire/fire authority•Test Support Operations o Develop Support Operational Metrics and Reporting with calculations out to two standard deviations o Develop operational and procedural library o Develop and implement a cross training program insuring an appropriate level of shared knowledge and support coverageQuality Assurance and Testing•Education and identification of gaps•Manage QA process o Assess and document current QA processes and insure compliance o Assess and identify process improvements that meet or exceed industry standards and best practice o Process o Personnel o Tools o Work with Nebraska DHHS MMIS management to implement improvements

* Provide Regulatory guidance and interpretation of applicable Federal Regulatory Requirements as they relate to business needs and requirements for Affordable Care Act related project - Uniform Summaries (SBC's)* Provide QA Leadership, process development, testing execution services and guidance (for System, UAT and Operational Testing Needs).* Provide guidance, direction and act as a mentor to other consultants & full time QA/QA focused FTE's and contractors as requested and required.* Function as Defect Manager for ANSI 5010 and ICD-10. Design and assist in the implementation of process and any required training.* Function as the functional application architect and provide architectural direction for HCSC Secure Provider Portal* Function as Test Manager for ANSI 5010 implementations, Post April 2011 and All 2012 Releases* Provide architectural direction for SPP: * Develop, review and approve project and application requirements, resulting in 15% increase in testability for secure Provider Portal, 25% increase in testability for Uniform Summaries * Develop. review and approve project and workgroup level test plans* Responsibile for Vendor Management and function as business liaison for implementation of vendor solutions for Uniform Summaries* Write and prepare training materials and conduct training of HCSC project personelle at FSU's (full service units) of all provided vendor solutions* Identify and Write Test Requirements* Author and Develop test cases (System & UAT) as needed* Identify and implement UAT Testing Processes resulting in 35% improvement in UAT Testing results and 50% improvement in UAT participation

Founding, Managing Editor Emeritus * PR Firm & Rep Management * Review Planning & Coordination * Freelancer and Writer Management * Submission Editing & PostingTechnologist - Covering * Mobility & Mobile Computing * Microsoft * Apple * Samsung, HTC and the Google Ecosystem CoIT and BYODHow-To Article DevelopmentHardware & Software ReviewerOccasional Guest on Byte Wireless Radio (Byte's Podcast)Site stopped accepting new content as of 01-May-2013.See http://www.informationweek.com/byte/authors/7061 for a full list of published articles

Pa, Pa, Us

Create and edit online content for WUGNET Publications and WUGNET.com and their online partners. Create an manage an online tips database for daily/weekly publication on Microsoft Windows branded, based products and Windows compatible hardware. Provide weekly columnar content to AOL/CompuServe on multiple technology subjects and arenas over a period of 10 years.Manage online software vendor relationships with WUGNET and Microsoft partners. Manage SPoW (Shareware Pick of the Week) Review program, provide feedback to shareware publishers, assist with testing and consult on development practice/methodology improvements.

Naperville, Il, Us

* Provide interim management, mentoring, direction and leadership to a diversely skilled and experienced staff of 6* Identify PIP candidates within the group resulting in 25% increase in team productivity* Working with company management, create, document, implement and follow up on performance improvement programs for identified team members* Restablish documented QA process* Transition process, program and updates to permanent employee at contract end

Chicago, Illinois, Us

* Establish & create a software quality assurance program at RUMC to incompass all hospital (clinical and non-clinical) and university software development efforts. * Supervise and lead a matrixed team of 20+ testers in a Windows and Unix development and testing environment. * Establish standardized Release Management process for non-standard clinical (Epic) development efforts. * Responsible for complete testing life cycle, including tool selection, recommendations and budgeting. * Responsible for company-wide Change Management process.

Write product reviews (hardware and software), write articles (opinion and editorial pieces) on IT and Technology covering any operating system, any computer system, and any mobile device platform. Provide support to site visitors, and in general (as with every other team member) help keep the team on track with scheduled articles and reviews.Work directly with domestic and international hardware and software vendors to obtain review products and samples. Manage vendor contacts and relationships.

Peachtree Corners, Georgia, Us

* Establish QA and Release Management Process and SDLC Methodology with emphasis for taking the function off-shore. * Manage a team of 17 resources in both the Lake Zurich, IL and Atlanta, GA locations. * Evaluate Software QA Department and identify an appropriate offshore partner. * Define transition budget and staffing sunset schedules. $1.1M budget and sunset reductions resulted in $ $500,000 in annual savings to departmental budget* Define the partner points and interfaces within the overall organization, create and document all required training for off-shore team. * Define defect management and testing lifecycle processes and provide guideance to the RiskTech project implementation team on all Software Quality Assurance issues.

Expansion of duties from LocalLaunch (a wholly owned subsidiary of R. H. Donnelley) when both combined to form R. H. Donnelley Interactive. Responsibilities are identical, but include Quality Systems located in Denver office (formerly Dex Media), as well as Sarbanes-Oxley and Release Management for all product offerings.

Us

Reporting to the Chief Strategy Officer, establish QA and Release Management Process and SDLC Methodology. Staff a new Software QA Department (including Test, Process, Configuration Management and Release Management) and define the partner points and interfaces within the overall organization. Manage defects, and be the overall QA Guy.* Define and implement Release Planning Process * Define and implement Release Management process* Define and implement Configuration Management process* Define and implement Delivery Methodology with PMO partners

Nashville, Tennessee, Us

* Lead and manage a QA Team of up to 7 in Nashville, TN office. * Develop QA Process. * Develop Configuration Management Process.* Insure proper testing is completed before software release.

* As a founding Editor, in conjunction with site management, define the mobile device review-teardown structure that has become an enthusiast site standard internet-wide.* Work with PR firms to secure product to review* Write and edit product and accessory reviews

Franklin, Tn, Us

Combining a TQM Approach and a RUP model, * Establish, document and implement Quality Assurance process and methodology for a Data Warehouse implementation for 20+ customers and over 3 Terabytes of data.* Establish Data Validation Guidelines resulting in 3 month validation cycle, a 50% ETL implementation improvement.* Design and lead the development and implementation of ETL Data Validation Query Engine

Using a TQM/ Best Industry Practices approach: * Establish Quality Assurance department and process company wide for both Reqs and Freedom product lines using both manual and automated testing approaches, in a start-up, dot-com environment. * Establish and maintain QA Test and Process Engineering policies and procedures. * Project Management for all Quality resources during development and testing cycles. * Development of Quality and Testing project plans. * Responsible for 3 sub-departments and a staff of 10.

Wetzlar, De

Managed department responsible for implementation & operational effectiveness of ISO 9002/ FDA/cGMP quality systems in 3 domestic & 1 international locations. Managed a team of 13 + quality system auditors. Responsible for a $225,000+ budget.• Designed a paperless documentation system compliant with FDA & ISO 9000 requirements• Reengineered Customer Complaint & Product Performance data systems. New process included internal & external data sources, a centralized database, & Lotus Notes/ Web Enabled front end• Responsible for operational effectiveness of Customer Complaints & Comments related to Product Performance. Effective process operation required engaging the organization to manage product returns, Product & Project feedback and the implementation of Continuous Improvement.• Reengineered in-warranty repairs & return authorization processes to reduce shipping and warranty costs. Maintained inventory levels dropped by 20%, creating a realized annual savings of $250,000.

Developed and implemented custom database solutions for local, Chicago-land merchants

Wood Dale, Il, Us

Manage and audit ISO 9001 certifications for domestic facilities.

Manage a technical documentation processing team of 4 providing manufacturing, and validation support documentation to internal QA and corporate customers.

Ba, English & Technical Writing

Quality Management In Manufacturing

Journalism

Education record