• Diagnosis and repair of electronic assemblies at the component level• Root-cause analysis and diagnosis of process faults on manufacturing production lines • Use of test equipment including x-ray, thermal imaging, oscilloscope, multimeter, signal generators, bench-top power supplies, etc.• Developed the SOP for safe removal of conformal coating and thermal interface material – for rework of PCBAs• Automated diagnostic and testing processes through the use of scripting languages• Obtained IPC 7711/7721 certification

• Remote technical support position supporting educational/clinical test assessment software• Provided phone and chat support to clinicians, counselors, school admins, teachers, et al. • Managed help desk tickets while maintaining SLA

• Sole point-of-contact and service provider, supporting a fleet of more than a thousand printers across ten hospitals in Southeast Texas.• Personally responsible for all maintenance, installation, and repairs of that fleet. • Troubleshooting Windows, Mac, and Linux systems; computer networks; and various mechanical, electrical, software systems. • Maintained a warehouse of parts / supplies, and established inventory levels, what parts to keep on hand, etc.• Delivered supplies to various customer sites, and tracked support tickets in a help desk system.

• Was one of two technicians responsible for on-site service of photocopiers and other office equipment, in the region from Lake Charles, LA to Houston, TX. • Main point-of-contact for all IT related issues, troubleshooting Mac, Windows, and Linux systems – servers, routers, switches, etc.

• Sold goods at online marketplaces such as Ebay and Amazon• Provided excellent customer service via email, phone, etc.• Refurbished computers, electronics, and other goods• Shipped and received merchandise• Maintained RMA logs and productivity reports

• Was responsible for all technological systems, including but not limited to computer networks, camera / security systems, VOIP / analog phone systems, an industrial machine-shop network, and occasionally control system networks for robotics.• Personally rewired hundreds of offices for new phone and computer networks, designed and punched-down about ten large equipment racks.• Custom cable fabrication for communication between CNC mills and servers.• Developed custom internet filtering software, utilities, and scripts for software deployment. • Provided remote support to other sites• Was solely responsible for all backup and disaster recovery systems

• Diagnosis and repair of computers, electronics, cell phones, televisions, and appliances• Performed board-level repairs such as soldering new cable tuners on TV control boards• Performed house calls, usually for software support