Chris Splinter Email & Phone Number

• Diagnosis and repair of electronic assemblies at the component level
• Root-cause analysis and diagnosis of process faults on manufacturing production lines
• Use of test equipment including x-ray, thermal imaging, oscilloscope, multimeter, signal generators, bench-top power supplies, etc.
• Developed the SOP for safe removal of conformal coating and thermal interface material – for rework of PCBAs
• Automated diagnostic and testing processes through the use of scripting languages
• Obtained IPC 7711/7721 certification

Itasca, Illinois, US

• Remote technical support position supporting educational/clinical test assessment software
• Provided phone and chat support to clinicians, counselors, school admins, teachers, et al.
• Managed help desk tickets while maintaining SLA

Carollton, TX, US

• Sole point-of-contact and service provider, supporting a fleet of more than a thousand printers across ten hospitals in Southeast Texas.
• Personally responsible for all maintenance, installation, and repairs of that fleet.
• Troubleshooting Windows, Mac, and Linux systems; computer networks; and various mechanical, electrical, software systems.
• Maintained a warehouse of parts / supplies, and established inventory levels, what parts to keep on hand, etc.
• Delivered supplies to various customer sites, and tracked support tickets in a help desk system.

• Was one of two technicians responsible for on-site service of photocopiers and other office equipment, in the region from Lake Charles, LA to Houston, TX.
• Main point-of-contact for all IT related issues, troubleshooting Mac, Windows, and Linux systems – servers, routers, switches, etc.

Rollingwood, Texas, US

• Sold goods at online marketplaces such as Ebay and Amazon
• Provided excellent customer service via email, phone, etc.
• Refurbished computers, electronics, and other goods
• Shipped and received merchandise
• Maintained RMA logs and productivity reports

Tonsley, SA, AU

• Was responsible for all technological systems, including but not limited to computer networks, camera / security systems, VOIP / analog phone systems, an industrial machine-shop network, and occasionally control system.
• Personally rewired hundreds of offices for new phone and computer networks, designed and punched-down about ten large equipment racks.
• Custom cable fabrication for communication between CNC mills and servers.
• Developed custom internet filtering software, utilities, and scripts for software deployment.
• Provided remote support to other sites
• Was solely responsible for all backup and disaster recovery systems

• Diagnosis and repair of computers, electronics, cell phones, televisions, and appliances
• Performed board-level repairs such as soldering new cable tuners on TV control boards
• Performed house calls, usually for software support