Chris Stallings Email & Phone Number

California, 94086, US

• Responsible for developing North America Field Service strategies and efficiencies to meet our customer needs while driving design for operational excellence. Provide a leadership presence felt daily by the team and in.
• Develop and implement processes to drive efficiencies and create a scalable business unit to support a $1B+ service business.
• Attract, retain, and motivate a high-performance organization capable of driving excellence in the delivery of Customer Service and Support
• Using Best-In-class service models, develop and deploy comprehensive plans to drive service delivery, achieve service commitments, maximize customer satisfaction, and minimize operational costs
• Collaborate with internal cross functional groups and regional sales teams throughout the US to achieve World Class customer satisfaction and service levels
• Act as an inspirational leader, coach, and manager to a regional Field Service organization by actively developing and growing his/her people

California, 94086, US

• Responsible for the building, management, strategic vision and leadership of the Reprocessing I&A Support Team. Responsible for defining and implementing strategies to enable customers to successfully integrate and.
• Develop and drive Reprocessing and I&A Support strategy in alignment with company mission and business objectives
• Measure program effectiveness and implement enhancements as necessary
• Influence product design and development, and validation, for care, handling and reprocessing of reusable products across various business units
• Attract, retain, develop and train members of the team as needed to support the ever-growing needs of the company
• Develop and monitor metrics to manage the team’s performance to provide a World Class level of Support

California, 94086, US

• Provide leadership by example in areas of reprocessing knowledge, training methods, and customer account problem solving through timely and effective communication. Manage the day to day activities of the sterile.
• Hire, train, develop and motivate individual Sterile Reprocessing Specialists.
• Develop and monitor metrics to manage the group for performance to provide a World Class level of Sterile Reprocessing Specialist support.
• Manage day to day business activities; which include but not limited to, customer escalation, resource dispatch, problem accounts, and establishment of priorities.
• Influence product design and development, and validation, for reprocessing of reusable products.
• Maintain thorough knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices.

California, 94086, US

• A Sterile Reprocessing Specialist assures the instructions for cleaning, sterilizing and handling of Intuitive Surgical instruments and accessories are implemented at customer sites through training, scheduled visits.
• Act as the regional expert for all current reprocessing standards and best practices, as they relate to Intuitive Surgical products.
• Maintain thorough knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices.
• Maintain knowledge of FDA, AMII and ISO sterilization and device reprocessing guidelines.
• Quickly respond to all customer complaints, communications or concerns regarding cleaning, sterilization and handling of Intuitive Surgical reusable and single use instruments, scopes, and accessories.

California, 94086, US

• Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier One customer issues..
• Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone. Some on-site or in-house service support may be required.
• Drive resolution of all system performance issues until acceptable solution is identified and implemented or it is determined to escalate call.
• Familiarity of Operating Room. protocols, anatomic terminology and knowledge of Endoscopic vision equipment

California, 94086, US

• Install and support the Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level.
• Provide technical and clinical support to end-users and other ISI employees.
• Train customer on new features or enhancements made to existing features.
• Perform maintenance inspections as required to ensure system meets performance specifications.
• Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required.
• Present and sell Service Agreements

Poway, California, US

• As a Program manager for the Fixturing/Interface Group I conduct Project Scoping with customers to understand technical requirements, best fit design, and best customer cost value and insure the design team understands.
• Manage 15-25 projects per quarter with project time frames from 8 weeks to 1 year.
• Work with multiple vendors, various time lines, and products.
• Interact with various groups with differing attributes from Customers, Engineers, Salesmen, Marketing, and Management; all encompassing different understandings, responsibilities, and agendas.
• Continually initiate, propose, and manage internal and external process improvements to reduce cost, improve quality, and improve delivery times.

Poway, California, US

• As a Staff Tech Support Engineer I provided in-depth technical support to field service engineers, resident field engineers, and customers in system maintenance, troubleshooting, repair, and root cause analysis. TSE’s.
• Product Champion on our newest tester Sapphire DPI.
• PM for multiple Field Change Orders that ranged in cost (100k-1.5m) and varied in length from (3mon – 2yrs).
• Researched, developed, and produced countless Best Known Methods, Technical Bulletins, and Technical Alerts for both internal and external customers.

Poway, California, US

Field Service Engineer 2001-Present Credence Hillsboro, ORAs a FSE I support the Northwest Region for most Credence and IMS product lines. Both product lines include digital, memory, mixed signal, and RF system testers used for engineering debug and production test. This support included interacting daily with customers, design engineers, and sales.

Norfolk, VA, US

Electronics Sup/Tech ET1(SW)2000-2004 United States Navy Reserves Portland, ORPerformed advanced troubleshooting and repair of electronic surveillance equipment including radar, radio, electronic cooling systems, microwave links, and computer display terminals. · Completed a 9 month tour of Duty in Iraqi Freedom based in Kuwait as a W.C. Supervisor.

Washington, DC, US

• Fire Control Supervisor 1997-2000 United States Navy Mayport, FLResponsible for the operational readiness of two CIWS MK15 weapon systems, the work efficiency of 5 personnel, scheduling of maintenance, training.
• Increased overall system operational readiness from 88% to 93%.
• Trained and diversified over 15 department personnel.
• Successfully and efficiently planned over 100 routine preventative and corrective maintenance checks quarterly.
• Safety Supervisor for Division (over two years accident free).
• Effectively controlled parts ordering and inventory, maintaining a $60,000 quarterly budget.

Bs Technical Management, Technical Management With A Focus On Project Management

As Electronics, Engineering Electronics

Basic & Advance Electronics