Chris Stapleton Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx, Us

Basking Ridge, Nj, Us

Lead designer working under multiple managers on workforce and customer facing applications, CoFEE 2.0 & Verizon.com. Collaborated with Business, Development, Branding, and other designers located locally and overseas to produce multiple responsive designs for web and native applications. Responsible for the User Research, Information Architecture, sketches, User Experience, and User Interface which included low fidelity and production quality wireframes, prototypes, assets for web and mobile using Adobe Photoshop, Adobe Illustrator, and Adobe Experience Design, and support through the development process.Engaged with business partners and spent time with users to gather feedback/ideas on ways to improve the user experience and the business process.Projects led to benefits such as:- Increase revenue by 5.9% year over year- Reduction in disputes by 1.2% year over year- Increase quantum penetration by 1.4 million customers

Basking Ridge, Nj, Us

Volunteered for Emergency Work Assignment during the strike working in a central office installing and maintaining service to Verizon’s customers.

Basking Ridge, Nj, Us

Lead designer on flagship project, Mobile Coach, while maintaining support for past projects, impacting CoFEE Anywhere. Managed a small project team that collaborated with Business, Development, Branding, to produce a responsive design. Responsible for the User Research, Information Architecture, sketches, User Experience, User Interface which included low fidelity and production quality wireframes, prototypes, assets for web and mobile using Adobe Photoshop, Adobe Illustrator, and Adobe Experience Design, and support through the development process.Fuel Verizon's culture by mentoring a summer intern and a college new hire. Engaged with business partners and spent time with users to gather feedback/ideas on ways to improve the user experience and the business process.Projects led to benefits such as: - Increase data upgrades by 1 million- Reduce churn to .36% from .72%- Improve dispatch readiness to 95% and dispatch completions to 80%- Realtime coaching and speech analytics

Basking Ridge, Nj, Us

Lead design for multiple projects impacting CoFEE Anywhere and the mobile version of CoFEE Anywhere, CoFEE to Go. Responsible for the User Experience, User Interface which included low fidelity and production quality wireframes, prototypes, assets for web and mobile using Adobe Photoshop and Adobe Illustrator, and support through the development process.Engaged with business partners and spent time with users to gather feedback/ideas on ways to improve the user experience and the business process.Projects led to benefits such as: - CSSC First Call Resolution Rate of 70%- Retire system and servers for single sales service platform

Basking Ridge, Nj, Us

Provided support through the development process that produced low fidelity and production quality wireframes, prototypes, assets for web and mobile using Adobe Photoshop and Adobe Illustrator.Support for the rollout of the most significant deliverable for CMB in the previous 4 years, CoFEE Anywhere. Reported and worked with Development on over 4,000 Incident Reports during initial rollout and subsequent Pilot releases. Engaged with business partners and spent time with users to gather feedback/ideas on ways to improve the user experience and the business process. Lead a new process to ensure UX standards are applied correctly.

Basking Ridge, Nj, Us

Intern for the new product design team. Collaborated with Sr. & Jr. designers on the User Interface to produce low fidelity and production quality wireframes, prototypes, assets for web and mobile using Adobe Photoshop and Adobe Illustrator and Adobe Flash for weekly presentations to executive leadership.Engaged with the business partners to gain a deeper understanding for the end user's problems/goals.