A highly skilled and results-driven automotive software implementation specialist with many years of experience in dealership utilization, successfully leading software rollouts and ensuring business outcomes. Adept at managing customer relationships and overseeing the full implementation lifecycle, from planning and configuration to training and driving engagement. Experienced in managing a department at a dealership, with a keen understanding of key business drivers and a proven ability to guide organizations through change and adoption.A strong project management focus, I work closely with customer stakeholders and decision-makers to deliver tailored solutions that align with their business goals. A collaborative team player with exceptional communication skills, proficient in internal tools (Teams, Excel, PPT, Word), and a proven ability to engage customers both remotely and in the field, ensuring maximum impact. Passionate about solving challenges, optimizing workflows, and achieving measurable success.

Responsible for driving, developing and implementing the overall strategic direction, product planning and fiscal budgets. Directs and manages the overall software business, not limited to revenue, profitability and market share goals while simultaneously managing the day-to-day execution of strategic and tactical goals and plans.  Develops, implements and champions product/sales initiatives and programs fostering an overall competitive business advantage.  Develops and implements systems to emphasize progressive sales and technical skills, foster continual training, productivity and improvement Drives aggressive growth strategies which include the creation of successful partnerships and account planning. Assists in reviewing medical record documentation to identify all services provided by physicians.Assists in assigning appropriate CPT-4 procedure code(s) to accurately report the physician services provided to patients.Assists in a assigning appropriate ICD-10 diagnosis code(s) to accurately support the need for each physician service.Assists with the submission of billing data to the Health Services Foundation.Obtains and submits copies of medical documentation with physician charges to support billing to third-party payors.Identifies physician services provided, but not adequately documented in the medical record. Advises supervisor and clinicians of deficiencies to support charge capture of all billing services.Analyzes and resolves physician claim rejects and denials from the billing system or insurance carriers related to coding issues.Assists with physician billing and documentation training in daily interactions with physicians and other routine training sessions.Compiles monthly reports as requested.Identifies trends/problems in medical documentation and department request issue and recommend possible solutions.

Responsible for the utilization of Level one and Level two Consultants in the region across all disciplinesAssist in the pursuit of inter-disciplinary, "custom engagements" as a part of a project teamScope, assign team members, and oversee the delivery of customized services in the areas of process improvement, organizational change, systems and financial analysisExtensive experience in Fixed Operations consulting and training specializing in all aspects of Parts and Service management, process improvement, and technical knowledgeDesigned and delivered ERA Optimization Check, an ERA utilization assessmentDesigned and delivered consulting offer enabling customers to extract data for CRM, one-to-one marketing using email and surface mailAssisted in the design and development of the Service Lead Management consulting offer developed in accordance with OEM (Original Equipment Manufacturer) designAnalyzed and recommended process improvements for Fixed Operations in large store groups, like Potamkin and AutoNationMember of Advanced Reporting consulting project teamMember of Service Price Guide consulting project teamManage a staff of 12-18 consultants

Using a strong technical understanding of the current Reynolds fixed operations applications and a well-developed dealership operational expertise, this motivated professional provides a full range of dealership operations consulting services. The primary goal of this position is to establish an effective professional relationship that ensures increased customer profits in order to drive reoccurring consulting sales. Initiate follow-up visits to maintain customer relationships and provide ongoing fee for service support and problem resolution for our clients - Maintain and increase personal knowledge of all applicable product applications via training and self-study. Maintain and increase knowledge of cutting edge dealership processes and operational trends in order to sell this knowledge to new and existing clients.