Chris S. Email & Phone Number

Richmond, Virginia, Us

Midlothian, Virginia, Us

A Humble Gathering (AHG) is a technology and management consulting company focused on using business as a force for good. AHG specializes in data driven digital and agile transformations for start-up to Fortune 500 organizations. Advisory services and solution expertise in strategic IT leadership, data platform and reliability engineering, project management, product, and industrial / organizational development.

Staunton, Virginia, Us

Virginia Beach, Va, Us

Established an enterprise Data & Analytics Center of Excellence (CoE), defining its data engineering build strategy, staffing needs, and aligning hiring priorities. Formulated organizational goals with a roadmap emphasizing actionable and beneficial data.· Within 30 days of tenure, delivered a strategic staffing plan to accelerate the deployment of a scalable enterprise data platform.· Successfully implemented a fixed-cost, three-month SOW for cloud environment build services while making strategic internal Data Team staffing hires.· Achieved the on-time launch (<120 days) of an infinitely scalable, automated cloud-based Modern Data Warehouse (MDW), coming in under budget.· Introduced product-centric DevOps pipelines, measuring continuous improvement and increasing resource management capabilities. · Forecasted a six-month ROI for data environment build costs using insights from newly-processed business data.

Mechanicsville, Va, Us

Served as the principal executive and architect, leading digital transformation and platform modernization for Owens & Minor's digital products. Managed the end-to-end lifecycle of all SaaS offering technology stacks, data environments and delivery organizations. Aligned delivery performance measurements and organizational goals with best practices for promoting continuous improvement and increasing employee engagement.• Guided 100+ member technology organization through a pivot to highly productive remote work during a global pandemic.• Served as a strategic advisor to CxO/SVP leadership.• Introduced a standardized root cause analysis (RCA) methodology, improving the rolling 30-day SaaS offering uptime average from 99.5% to 99.98% within the first 60 days.• Implemented Agile best practices as part of a Product Management lifecycle, boosting customer satisfaction scores by over 30% and reducing time-to-market for new features by over 300% in less than two years.• Delivery time for new customer integration APIs reduced from averaging over 30 days to less than 4 days, achieving over an 86% improvement.• Achieved a Perceptyx leadership favorability score of 92.7%, outperforming the company average (83.6%) and the score of direct executive leadership (79%).• Organization recorded Perceptyx scores for Employee Engagement (97.4%), Culture (96.6%), and D&I Index (94.3%) that consistently surpassed comparable metrics across other areas of the company.• By the end of year two, Churn reduced by over 9%, CAC decreased by over 20%, and TLV increased by over 17% across four SaaS business units.

Richmond, Virginia, Us

Held a pivotal leadership position, spearheading digital transformation and instigating transformative change throughout the organization. After nearly a decade with a rapidly expanding company, transitioned into this role with a more focused scope to better align with work/life balance priorities at the time. Oversaw enterprise network services and server operations.• Guided a team of 20+, managing all Operating System (OS), voice, video, data, and contact center services.• Designed and delivered group leadership training on contemporary digital transformation methodologies, leading to Officevibe employee engagement scores continuously surpassing 95%.• Spearheaded the reorganization of the enterprise Network Operations Center (NOC), overseeing tools, processes, and personnel, serving 240+ locations nationwide.• Introduced an interactive data network services map, offering real-time performance insights across all locations and producing observability data for diagnostic, predictive and prescriptive analysis.

Raleigh, Nc, Us

Held advancing leadership positions, driving the transformation of global IT Infrastructure Operations and Reliability Engineering services throughout the company's international presence. Responsible for proactively scaling IT services in anticipation of corporate growth while managing spend across International budgetary constraints.•Guided 100+ member technology organizations spanning across APAC, EMEA and the Americas. •Developed systems data processing solutions to enable diagnostic, predictive, and prescriptive analysis in support of data driven decision making.•Led multiple international IT service contract negotiation teams and achieved an average year-over-year OpEx run rate reduction of over 30% for three consecutive years.•Spearheaded an IP video conferencing integration, resulting in a $1.2M reduction in telephony service expenses within the first twelve months post-implementation.•Negotiated an expansion of a global managed network services contract, resulting in a cumulative savings of $60M over five years, while concurrently enhancing service offerings.•Directed the consolidation of three data centers and subsequently oversaw the successful migration of 90% of IT services to the cloud, all achieved in under three years.•Orchestrated the transition from an internally developed load balancing solution for essential production services to a commercial off-the-shelf (COTS) solution, automated via Puppet/Chef, leading to a 40% decrease in related support tickets.•Pioneered a unified IP-based communications solution, extending corporate voice and video services seamlessly to over 3,000 remote associates across more than forty countries.•Designed and executed a global traffic shaping and WAN optimization strategy, achieving a 20% reduction in bandwidth consumption and a 40% decrease file transfer errors caused by packet retransmissions.•Implemented a self-service IT support portal, leading to a 65% reduction in support tickets for covered services

Us

Us

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Management Information Systems