Product Support Technician
Chandler, Az
DescriptionAs Product Support Technician , your primary responsibility will be assisting our merchants and helping to resolve inquiries with the integration of the PayPal payment processing services. A Product Support Technician exhibits strong communication skills, excels at customer interaction, demonstrates creativity and technical skill in delivering practical business solutions, and thrives in a collaborative team environment. Responsibilities:Provide technical guidance to merchants and developers in their implementation of PayPal's payment processing solutions (1st and 3rd party), APIs, and commerce products.Ensure merchants implement PayPal's payment processing solutions with a high degree of quality and use optimal integration strategies and techniques.Identify, troubleshoot, and run test scenarios for technical issues with PayPal code, software, hardware, devices and endpoints, and communicate fixes or workarounds for an issue.Generate and review in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants.Serve as a knowledgeable resource to provide technical business solutions to merchants and developers, and to address PayPal product questions with our Sales departments.Give presentations to audiences of varying sizes (In person and over the phone).Attend meetings and take on leader role as point of contact or stakeholder for projects.Participate in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.Advise management and appropriate groups on support issues which impact customer satisfaction and provide recommendations for appropriate actions.