Christopher Sudac Email & Phone Number

Port St Lucie, Florida, United States

• Lead the development and execution of learning and development programs, knowledge management strategies, and change management and engagement initiatives within the contact center.• Collaborate with contact center leadership to craft and implement business support strategies aimed at supporting the transformation of the organization.• Cultivate and maintain strong relationships with key stakeholders, both within the contact center and across RadNet's various departments.• Analyze data and industry trends to inform strategic decision-making, with a primary focus on learning, knowledge management, and change initiatives.• Develop and deliver dashboards, presentations, and communications to senior leadership and other stakeholders, emphasizing the importance of learning and development, knowledge management, and change management.• Coordinate and lead cross-functional teams to execute strategic initiatives related to learning, knowledge management, and change.• Identify opportunities for efficiency improvements within the contact center organization and spearhead the design and implementation of new workflows, processes, and policies to enhance productivity.• Collaborate with different teams and departments to ensure that workflows and processes align with the overarching business goals of the company.• Continuously monitor and assess the effectiveness of implemented strategies in the domains of learning, knowledge management, and change, making necessary adjustments to achieve optimal outcomes.• Ensure compliance with all legal and regulatory requirements related to learning and supported tools and platforms.• Conduct comprehensive assessments of current operational performance, evaluate results, and present findings in a clear and easily understandable manner.

Port St Lucie, Florida, United States

design and develop training that facilitates behavioral change, transfers critical knowledge, and develops technical, soft skills and strategic skills in our team members. Additionally, the scope of responsibility includes evaluating the effectiveness of the training, adoption, and ensuring the training meets the needs of the business and its objectives. The individual works closely with business leaders, subject matter experts, and various stakeholders within the organization. The Sr. Manager of Learning and Development will lead and support the training requirements to transform and sustain our Contact Center organization.

United States

• Work closely with stake holders to develop and implement strategies to drive business growth.• Monitor effectiveness of all training and made adjustments to ensure goals are met within specific timelines.• Use strategies to eliminate waste and increase performance by removing flaws in processes.• Collaborate with HR and Legal leadership to establish policy, procedures, and regulations for delivery of programs. • Instructional design expert developing learning techniques methods, evaluating short- and long-range effectiveness adult learning; managed roles securities permissions associated LMS access developed maintained Governance plan. • Curriculum design loading SCORM AICC Open Content Network courses into LMS; provided content development product.• Develop certification and integrate innovative training activities and approaches for adult learners. • Ensure deadlines for all reporting is accurate & delivered on time. • Provide logistical & administrative support across multiple departments. • Establish face-to-face & virtual environments; facilitate client/company trainings along with certification processes.• Create and analyze reports to identify gaps/trends in projects; design onboarding processes according to best practices; project managed rollouts of new call centers/launches remotely managing several teams across the US. • Manage guidelines of internal LMS, striving process advancement ensuring highest standards maintained; support data entry events including setting up new classes running reports monitoring course enrollment etc.

United States

• Work closely with stake holders to develop and implement strategies to drive business growth.• Monitor effectiveness of all training and made adjustments to ensure goals are met within specific timelines.• Use strategies to eliminate waste and increase performance by removing flaws in processes.• Collaborate with HR and Legal leadership to establish policy, procedures, and regulations for delivery of programs. • Instructional design expert developing learning techniques methods, evaluating short- and long-range effectiveness adult learning; managed roles securities permissions associated LMS access developed maintained Governance plan. • Curriculum design loading SCORM AICC Open Content Network courses into LMS; provided content development product.• Develop certification and integrate innovative training activities and approaches for adult learners. • Ensure deadlines for all reporting is accurate & delivered on time. • Provide logistical & administrative support across multiple departments. • Establish face-to-face & virtual environments; facilitate client/company trainings along with certification processes.• Create and analyze reports to identify gaps/trends in projects; design onboarding processes according to best practices; project managed rollouts of new call centers/launches remotely managing several teams across the US. • Manage guidelines of internal LMS, striving process advancement ensuring highest standards maintained; support data entry events including setting up new classes running reports monitoring course enrollment etc.

Port St Lucie, Florida, United States

• Managed full cycle of curriculum design, including facilitator user guides, participant workbooks and PowerPoint presentation decks.• Resolved issues and monitored progress towards resolution.• Created SCORM courses for LMS to maintain KPI compliance.• Increased customer KPIs by decreasing complaints and increasing performance metrics. Identified learning needs through need analysis & KPIs; assisted in developing high level briefings for the Navy program offices; participated in FDA audits & helped present responses to findings; provided labor support to aviation concept studies, operational scenario explorations & future force structure planning. • Expanded QC program beyond traditional agent calls (e-mail response/documentation/corporate communications). • Developed coaching initiatives that supported senior management change efforts resulting in increased team productivity while also identifying business opportunities leveraging information/relationships with key influencers.

24427 Mussellwhite Dr, Waverly, Va 23891

• Supervise the care and safety of 100+ level 2 inmates• Enforce state and governments security standards• Enforce regulations through effective communication and the use of progressive sanctions• Compile daily evaluations of inmate behavior looking for trends and changes in behavior

Connecticut, United States

• Responsible for day-to-day operations in a military confinement corrections facility• Instructed new offenders on the rules and regulations of the institution, housekeeping, and sanitation• Complete patrols of pods and work areas performing security checks and inmate counts• Maintain records of equipment and supplies• Ensure proper security of inmate transports

Bachelor Of Science, Business Intelligence & Analytic Mgmt, 3.82

Bachelor'S Degree, Adult And Continuing Education And Teaching

Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician (Hac, Hacr, Hvac, Hvacr), 12

I graduated from my Vocational High School as a licensed Sheet Metal Mechanic.