Chris Surber Email & Phone Number

Installation, commissioning, integration and troubleshooting of networked lighting control systems for Legrand North America including Wattstopper DLM (digital lighting management), Vantage LCAP dimming solutions and Modbus based relay panels.Supervised and mentored engineers new to the field.Experienced with networking equipment such as: Servers, Routers, Hubs, LAN lines.Coordinated with on-site contractors and facility managers to verify system installation, scheduling and performance of networked systems with BACnet integration and Tridium/Niagara based Wattstopper proprietary Web Services.Coordinated with HVAC and BACnet integrators to provide service to custom interface programming and Buildings as Systems.Proficient in the use of Niagara Workbench to access Niagara AX Framework settings related to lighting controls and Web Services.Well versed in demonstrating function of BACnet communication across MSTP and TCP/IP based communication networks.Proficient in LMCS-100 software and BACnet configuration of TCP/IP based MSTP BACnet routers.Proficient in Vantage LCAP Design Center software to discover and configure dimming and relay lighting control panels, HMI touchscreen interfaces, shade controls, DMX based lighting interface and dimming control.Expert troubleshooter of Modbus, BACnet and TCP/IP network connections with the ability to efficiently troubleshoot, correct and report root cause issues.Construction Documentation as related to lighting controls specifications and general building control interfaces, including Application Engineering issues.Proficient in calibration and configuration of daylight harvesting, lighting controls system maintenance and troubleshooting.

Nashville, Tn

Provide medical device sales and customer support in maintaining vital life sustaining equipment in healthcare settings, function as a cross-trained hybrid engineer, fulfilling multiple technical roles.Perform advanced diagnostics and total system-level troubleshooting, installation and maintenance/preventative maintenance and field modification instruction.Follow up with customers to ensure satisfaction with product and enhance collaborative relationship.Conduct root cause analysis to facilitate problem resolution.Instruct and assist other FE’s on advanced and complex troubleshooting and technical solutions.Interface and collaborate with both internal team members and external customers as part of solution-based service process.

Knoxville, Tn

Provide senior level systems engineering and field services support in design, development, installation, configuration and problem resolution of continuous vibration monitoring systems utilized in mining, energy, paper and zinc industries to name a few. Facilitate service and support for continuous vibration monitoring systems and provide data collection, database development, systems staging and final acceptance testing functions.Perform field commissioning functions that include field wiring verification and site acceptance testing and analyze/troubleshoot online installations for clients. Continue to keep current on all new technology updates in networking, vibration analysis and systems application usage. Strong knowledge of IT networking configuration and setup, database servers within a LAN/WAN infrastructure, programming, software/hardware installation and effective troubleshooting tactics. Quickly respond to online systems maintenance and emergency services/systems that ensure business continuity. Certified as a Level 1 Vibration Analyst and Safety Leader from Emerson Safety Leadership training program.

Knoxville, Tn

Served as an electronics/lighting engineer service and support professional to clients purchasing Eaton Cutler-Hammer electrical equipment including Pow-R-Command lighting control products, and Power Xpert metering products. Performed technical support, startup, commissioning and programming services and support. Key member of a design team assisting other engineers in new products and solutions development and implementation initiatives that ensured greater levels of customer satisfaction and service excellence. Performed inspections to verify correct installation procedures were maintained, installed software and programmed equipment that met customer business requirements.Completed field testing for equipment quality and performance standards, performed troubleshooting and resolution initiatives for identified hardware, communications and programming issues. Demonstrated expertise in electro/mechanical high voltage circuit breaker panels, BACnet, TCP/IP, Modbus and RS-485 programming skills. Trained customers in equipment operations and service maintenance that ensured increased customer satisfaction levels and provided global technical support to clients. Drafted and/or updated product technical documentations and training materials that facilitated greater understanding of product operations , maintenance specifications and usage. Provided product development/enhancement recommendations to management and partnered with development teams to provide software development and embedded systems design/operations. Complete understanding of AutoCAD drawings and schematics for lighting control networks and building automation installations.

Clinton, Tn

Provided training and robotics field engineering on a global scale and instructed personnel on maintenance, repair, setup and operations of hazardous duty robots to foreign/domestic military units, police/fire departments, emergency management agencies, bomb squads and SWAT teams. Chosen as the top engineer to provide consultative services for the film “The Hurt Locker” and answered all questions regarding capabilities, maneuverability and direction in utilization of hazardous duty robots. Demonstration Manager of ISO 9001-2000 certified corporation, responsible for fleet of hazardous duty robots and all accessories valued at more than $1.5M. Experienced in electro/mechanical designs on cutting-edge robotic platforms and completed operations demonstrations for prospective new clients that drove sales and revenue growth. Completed training for 1,000+ military and civilian clients in global environments on operations and maintenance classes that ensured safe and effective operations of complex robotic equipment. Fostered strong business relations with new/existing clients’ worldwide and provided service and support by phone, fax and email for end users on reading diagrams, blueprints and electrical schematics of product inventory and troubleshooting resolution. Drafted and updated robotic owner’s manuals and provided customized manuals and instructions for clients on a global scale.

Oak Ridge, Tn

Traveled onsite to client locations worldwide to setup, install, repair and maintain superconducting magnet systems and electronic instrumentation and provided training and maintenance recommendations. Designed/developed products that included fabrication of prototype breadboard models, circuit design and printed circuit board layouts utilizing Tango and other software programs. Tested and repaired electrical instrumentation, setup and scanned magnetic field profiles for superconductor coils used along side Mass Spectrometers, accurately calculated correction needed and installed and tested correction coils.

Holloman Afb, Nm

Served as a crew chief for F-117A stealth fighter aircraft and performed phase dock inspections for a fleet of 21 F-117A aircraft valued at over $1B. Conducted pre-and post-flight inspections and launch and recovery initiatives.Made rank “Below the Zone” BTZ due to exceptional efforts and received Airman of the Quarter Award.Troubleshot hydraulic/pneumatic flight control systems and repaired.Completed inspection, troubleshooting, and repair of all electrical/mechanical components and subsystems.