As a People Systems Analyst, I played a pivotal role in the global implementation and optimisation of Oracle Cloud HCM systems. My responsibilities center around collaborating with stakeholders, troubleshooting technical issues, and driving process improvements to enhance system performance and user experience. I consistently ensure that projects are delivered on time, while maintaining efficient communication across diverse teams and managing critical system updates. Below are key highlights of my role:- Enabled the global implementation of Oracle Cloud HCM, supporting system expansion across multiple regions.- Liaise with internal and external stakeholders to identify and document business requirements, ensuring the system aligned with organisational needs.- Develop process maps to streamline workflows and enhance the efficiency of Human Capital Management (HCM) systems.- Manage support tickets for global teams, resolved system issues, and designed scalable solutions to meet team and business objectives.- Oversee quarterly software updates, conducted system testing, and ensure smooth deployment without disrupting business operations.- Deliver global training programs, creating support resources and tailoring communication strategies.

As a People Operations Specialist at Cotton On Group, I was deeply involved in the successful implementation of Oracle Cloud HCM, focusing on project scoping, data migration, and user acceptance testing. I collaborated with stakeholders to ensure timely and efficient system integration while providing ongoing technical support and training. Key contributions included:- Collaborated with internal and external stakeholders to implement Oracle Cloud HCM globally, ensuring alignment with business objectives.- Scoped projects for process, integrations, timelines, budgets, and resource allocation.- Developed detailed process maps to support efficient HCM system workflows.- Conducted User Acceptance Testing (UAT) to ensure system functionality met user and business requirements before deployment.- Managed data preparation and HDL load for seamless migration into the HCM system.- Coordinated global training initiatives and developed learning management system (LMS) resources to support adoption of the new platform.- Provided ongoing technical support to both national and international recruitment teams using Oracle Taleo, ensuring optimal system performance.- Supported peak recruitment planning by providing insights and reports to local and global talent teams.- Liaised with vendors, escalating issues where necessary to ensure timely project completion.

As a Careers Department Specialist at Cotton On Group, I was integral to improving global recruitment processes, focusing on candidate experience, recruitment system support, and stakeholder collaboration. I developed training guides, coordinated seasonal recruitment efforts, and provided technical support to enhance efficiency and team performance. Key contributions include:- Assisted with the research and coordination of recruitment projects, streamlining processes to improve overall candidate experience globally.- Developed comprehensive training materials for recruitment teams, focusing on recruitment and background check processes.- Created recruitment advertisements to support internal brands with high seasonal demand, ensuring timely and effective talent acquisition.- Liaised with international retail departments to coordinate recruitment efforts and manage global hiring needs.- Provided technical support for Oracle Taleo, assisting with recruitment onboarding and resolving system issues for both national and international teams.- Assisted global recruiters in candidate assessments, including conducting reference checks and employment verifications.- Compiled and distributed weekly Excel reports to various departments, providing insights for operational managers and directors.

As a Building Support Coordinator at Metricon, I was responsible for overseeing the construction process from planning to completion. I worked closely with internal and external stakeholders, including site managers, customers, local councils, and developers, to ensure projects were completed on time and within budget. I managed multiple construction sites, preempting potential issues and resolving them promptly to avoid delays. Additionally, I maintained strong customer relationships throughout the building process, providing regular updates and ensuring their needs were met. My role also involved handling all administrative duties, such as managing customer building profiles, obtaining relevant certifications, and preparing detailed reports on project progress. I consistently exceeded performance KPIs and contributed to improving the efficiency of site operations.

As a Team Leader at Flight Centre, I led a sales team, driving performance to consistently exceed KPIs and revenue targets. My role involved mentoring and developing staff, ensuring that team goals were met through effective training and performance management. I was responsible for implementing business strategies, managing store finances, and compiling monthly profit and loss reports to optimise profitability. Additionally, I maintained strong client relationships, providing exceptional service to build a loyal customer base and drive repeat business. I regularly attended management meetings to discuss business objectives and contributed to shaping the vision and goals of the store.