Chrissy Campbell Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Dedicated to achieving retention goals for local wedding professionals, serving as their primary business consultant. Manage a $5M portfolio, developing targeted marketing strategies that led to 100% unit retention and 124% dollar retention.- Managed contract adjustments, including requests for cancellations or downgrades, while identifying opportunities to upsell services to maximize client value.- Efficiently resolved escalated client issues, collaborating with clients to ensure timely and professional solutions, maintaining an average 24-hour response time.- Championed best practices in client retention, fostering satisfaction and loyalty.- Cultivated relationships across product, sales, support, and marketing to enhance the customer experience.- Ensured compliance with data and reporting standards to exceed performance expectations.- Utilized Salesforce for tracking leads and sales performance, improving forecasting accuracy.

Omaha, Nebraska, United States

Focused on enhancing team performance and resource management while ensuring compliance with company policies and sales initiatives. I managed a portfolio of accounts, building and nurturing valuable partnerships with local wedding professionals to drive growth and success.- Coached and developed a team of 10+ members, providing support in metrics, resources, and customer experience, while implementing incentivization programs and initiatives to foster a positive team culture.- Analyzed team performance and sales metrics using Salesforce, creating detailed reports that provided actionable insights to enhance team effectiveness and inform strategic decisions.- Hosted and co-hosted meetings to facilitate effective communication among team members, promoting a collaborative and positive work environment.- Supported the hiring process by conducting candidate interviews, onboarding new team members, and coordinating mentorship programs to address ongoing training needs.

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Served as the Team Training Coordinator for nearly five years. I played a key part in shaping the educational landscape before the establishment of an official Training & Enablement Program.- Developed, implemented, and coordinated a comprehensive educational program for the Account Strategy Team, including new hire onboarding and refresher training to keep pace with evolving company objectives.- Created and led a mentorship program aimed at fostering professional growth and team development, conducting sessions both in-person and via Google Meet.- Facilitated evaluations to assess the effectiveness of training initiatives and identify areas for improvement.- Coordinated and organized team resources within our shared drive to optimize allocation and enhance operational efficiency.

Omaha, Nebraska, United States

Extended my expertise from the Account Strategist position to deliver tailored customer strategies for high-value accounts.- Played a key role in launching and managing our VIP Program, designed for high-spend accounts ($100k+) and recognized brands, ensuring exceptional customer service and exclusive perks.- Led the testing of new systems and products, including beta programs, to ensure successful launches.- Mentored both internal and external new hires, helping them feel confident and integrated within the team.*XO Group and WeddingWire merged to form The Knot Worldwide in December 2018.

Omaha, Nebraska, United States

Served as the Account Strategist Supervisor during a transitional period, overseeing daily operations of the Account Strategist Team to ensure productivity and project alignment.- Collaborated with the Team Director to establish and implement strategic goals for the team and individual members, enhancing overall performance and alignment.- Supervised day-to-day team functions, providing mentorship and support through regular one-on-one meetings to evaluate performance and set objectives.- Assisted with customer escalations, delivering in-depth support to resolve issues effectively.- Managed timecard approvals, adjustments, and vacation requests, ensuring accurate processing and compliance with company policies while optimizing payroll efficiency.

Omaha, Nebraska, United States

Contributed to the success of wedding professionals nationwide by providing exceptional support and enhancing their experience with The Knot Worldwide. Partnered closely with clients post-sale to build strong relationships and optimize their digital and print ad campaigns.- Facilitated onboarding for new clients and conducted strategy sessions to enhance engagement and improve response rates for existing clients.- Delivered prompt and professional service via chat, email, and phone, resolving inquiries efficiently and boosting overall client satisfaction.- Collaborated with clients to gather assets for print and digital campaigns, ensuring adherence to ad specifications, art standards, and deadlines. Conducted quality assurance on magazine and direct mail mock-ups prior to distribution.- Managed contract change requests while identifying opportunities to upsell services.- Addressed technical inquiries and worked cross-departmentally to provide timely solutions.- Represented The Knot at trade shows and networking events, effectively engaging potential clients and partners.

Starting out as a bagger and cashier at the age of 14, I developed essential customer service skills. My dedication and strong work ethic led to a role in customer service, where I honed my ability to address customer inquiries and resolve issues. Building on this experience, I advanced to the position of Floral Manager, where I oversaw associates and operations, managed inventory, and ensured exceptional customer satisfaction through creative and personalized service.

Bachelor Of Arts, Psychology

General Studies

High School Diploma