Chrissy Harvey Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

- Owning and redefining patient support services catering to telehealth and patient retention and support spanning across several clinical disciplines - Elevating onboarding of new pharmaceutical and digital therapeutics partners to include an idealized patient journey that established well-defined communication strategies, escalation techniques, and standardized workflows- Developing strategic patient experience/support plans and analyzing data to modify and execute on strategies to ensure fiscal success for UpScript and our valued partners- Lead multi-disciplinary teams, inspiring interpersonal effectiveness, continuous improvement, and an ability to drive collaboration, develop talent and affect change- Implemented Salesforce as the new patient medical record system which increased agent efficiency (over 100%), improved agent performance, and developed reporting dashboards for individual, departmental, and company-wide metrics- Spearheading the "work smarter, not harder" movement to include AI technologies at every level

Phoenix, Arizona Area

- Designed and implemented change management systems to account for new policy implementation and staff education/onboarding- Implemented the pharmacogenetic (PGx) testing division and launched expansion services in Arizona- Negotiated sales agreements with new vendors that enabled cost-saving initiatives for the client and company- In the fields of elder care and addiction treatment, I managed negotiations, coordinated complex decision making processes through the intervention and admission process, and overcame objections to capture new business opportunities- Provided treatment recommendations to therapists for specialized addiction treatment services throughout the entire world

Scottsdale, Az

Scottsdale, Az

- Directed the quality improvement initiatives for all staff and in doing so, dropped our call abandonment rate from over 6% in 2018 to less than 1% in 2019; - Developed and implemented a cross-company communication system to provide a centralized location for policies and procedures, required forms, team communications, and team initiatives;- Provided day to day management of seven campus locations throughout the state, including all campus operations and staff; and- Facilitated multiple monthly events including industry seminars, career expos, and career nights catering to diverse audiences.

Phoenix, Az

Project Management: - Oversaw multiple projects across all phases of implementtion.- Responisble for establishing vendor contracts, budget, risk analysis, and workflow collaboration of project team.- Responsible for creating all standard operating procedures, training manuals, handbooks, and associated reports for all projects.- Developed status reports and identified potential concerns/issues with efficient and realistic plans of action to ensure timely project completion.- Experience in managing internet/programming projects, website development, website resource management (assessment/reporting), and training/development projects.- Served as a point of contact for community members needing assistance with assessment integration and interpretation, website issues, and general community-based questions/referrals. - Proficiency with several project management programs including MS Project, JIRA, & Asana.Business Development:- Assisted in increasing commnity membership by 500+ members in 3.5 years.- Responsible for budget and cost analysis of all marketing ventures including internet, email, and conference participation to include generation and distribution of materials.- Represented company at networking events and conferences nation-wide and have developed a large contact database of highly skilled clinicians and medical professionals. - Experience with multiple CRM programs including Sales Force and ACT Curriculum Design:- Responsible for curriculum development, updates, and implementation of new course offerings both live and web-based. - Conducted and analyzed research, consulted with faculty, staff and business partners in design and development of new curriculum. - Responsible for development of presentation materials, worksheets (both for in-class and web distribution), and all couse manuals and procedural documents.- Excellent communication skills, both written and verbal.

Carefree, Az

- Reduced company deficit by $120K by streamlining payment systems and practices;- Facilitated the improvement of operational systems, processes and policies in support of organizations mission by supporting better management reporting, information, business processes, and strategic planning; - Serve as a leader in long-term planning, including initiatives geared toward operational excellence; - Oversee overall financial management, planning, systems and controls; - Business development and marketing in both international and national markets;- Developed and maintained policies, procedures, tracking and communication systems;

Phoenix, Arizona Area

- Leading and providing support for Phoenix and surrounding communities in an effort to increase awareness of the Movember Foundation.- Recruiting, publicity, event planning, and MOtivation

Phoenix, Arizona Area

- Oversaw all financial and operational functions of the facility, created budgetary constraints to enable fiscal responsibility- Decreased the budget deficit $30K within my first month of employment- Developed strategic initiatives (spend down spreadsheets, created par levels, ordering oversight, provide education to budgetary constraints and limitations) to maintain cash flow and increase operational gains- Designed, implemented, and coordinated the new Copper Peaks Behavioral Program a new behavioral, assisted living program- Fully managed and supervised staff regarding behavioral concerns, developed individualized treatment plans, performed interventions as needed for crisis management, and provided ongoing education for caregiving staff

- Facilitated men's domestic abuse groups utilizing the Duluth Model for domestic abuse intervention- Assisted in communication with victims and representatives within the legal community- Monitored client progress by performing evaluations, completing weekly charting/documentation, and giving non-compliance notices as needed- Facilitated therapeutic groups and 1:1 interventions- Adapted interventions strategies and styles to best meet each patient's needs based on age and diagnosis- Utilized knowledge of psychiatric issues, family counseling, legal issues, and de-escalation techniques

Masters Of Science, Forensic Science

Bachelor Of Arts, Political Science