Chrissy Powers Email & Phone Number

Michigan

All-encompassing internal support for Office Services, MAC services, Contingent Worker programs, Administration and Training providing leadership and support to local management and staff.

North America and Latin America Program Manager for Mail processing/Delivery, Shipping/Receiving functions, Conference Center & Conference Rooms (where applicable), Audio/Visual Services and General Service/Maintenance of Multi-Functional Printers. Ensures all services are being performed in accordance with SLA/SOW and that the Office Services program in innovative in keeping with industry trends.PRINCIPLE DUTIESResponsible for monthly reporting submittal to IFS-NA clients.Responsible for working closely with site OS Leads/supervisors/managers and the site FM to ensure program expectations are met.Interfaces with corporate clients to ensure satisfactory services are being provided.Responsible for developing Office Services Team.Responsible for coordination of required training including industry specific, safety, etc.Maintain communication with all sites that deliver Office Services on a regular basis.Analyze individual site or region performance and provide feedback, guidance, training and encouragement in order to impact results.Responsible for the developing of new operations procedures and policies.Responsible for training new sites and ongoing training.

Pontiac, Mi

Dual role of both OS Regional Manager and Assistant Facility Manager.OS Regional Manager – Selected Co Chair of the Office Services Service Excellence Team for North America. Audit process and procedures at Office Service sites across the eastern Americas region working with the OS staff and manage to restructure and make changes as deemed necessary per audit results. Conduct monthly regional meetings to include all Office Service employees in the eastern region, discussing all current projects and determining SME’s for all OS functions. Voluntarily manage Poster Management Program and Records Management Programs for the North America OS portfolio. Maintain open line of communication with all OS employees in the eastern region to research and address any and all OS related questions. Identify best practices, create procedures and sharpen previously developed procedures to enhance customer service and provide training resources to the OS employees.Assistant Facility Manager (AFM) for Michigan, Ohio and Kentucky HP sites – Create, manage and track Purchase Orders. Create, manage and track Quotes to the customer, approve invoices and code with correct PO numbers. Manage and submit facility audits to include but limited to: One Day Audits, Quality Facility Audits, Confidential Waste Audits and Janitorial Audits.

Pontiac, Mi

Scheduler/Planner for all HP Michigan sites. Monitor the Facilities work order system, dispatch work orders and follow up as needed. Coordinate and monitor the completion of facility tasks, while maintaining an open line of communication with the FM, DM, and work order system. Develop relationship with the FM’s of the Michigan sites to escalate issues within the facilities.Office Services Team Lead. Distribute work assignments to team members per DM, FM, Corporate contacts and OS Supervisor. Communicate and follow up on training. Communicate/address issues or concerns from management. Mentor team members/train on various responsibilities. Submit time to payroll and track PTO of all OS employees at both Pontiac and Detroit sites. Submit Scorecard data. Manage schedules of offline conference room reservations. Assist customers with conference room reservations. Act as contact for all building/OS related questions/concerns. Create and update all building signage. Submit all OS related PO’s and AB requests. Office and Mailroom supply orders. Act as back up to OS Supervisor. Communicate effectively with HP DM to assure the team is operating under HP guidelines. Coordinate and track training completion.Records Coordinator. Facilitate tracking GRE department records in the HP Enterprise Records Management System (ERMS), and assist employees with record archival, storage, and periodic review for destruction.Print Champion: Coordinate routine inspections and repairs on facility printers. Monitor toner levels on printers and replace upon depletion. Troubleshoot printer errors/call printer support for assistance as needed. Train occupants and staff on proper usage of printers. Maintain inventory of toner and printer supplies. Install maintenance kits, toner collection units, fusers and other customer replaceable printer parts. Create and update printer signage. Create and maintain printer location documentation.

Pontiac, Mi

Create work orders for facility related issues called into the General Motors Helpdesk by tenants throughout the US and Canada and dispatch the appropriate service providers as needed. Maintain and update dispatching protocol for each GM facility and cross reference prior to dispatching. Check availability of and schedule conference rooms and audio visual equipment for GM employees. Assist callers with the use of both the Facility Service website and the Conference Room Scheduling website. Cross train and assist with other Jones Lang Lasalle Facility Helpdesk accounts as follows: Whirlpool, MeadWestVaco, NCR, Bank of America and Delphi. Direct callers to the appropriate phone numbers when non-facility related. Performed all of the above duties from home for two years as the one and only “Model At Home Agent”.

Auburn Hills, Mi

Lead Event Planner at General Motors University (50 + room conference facility):Schedule and perform facility tours with potential new business. Manage campus staff of 4 employees. Communicate facility concerns with Landlord, maintenance, Facility Manager and GM Upper Management contacts. Act as point of contact for all service providers and classroom instructors. Unload delivery trucks and check contents of training materials on shipping dock. Manage onsite operational issues.Event Planer at General Motors University:Manage three computer training rooms and one satellite broadcast room. Set up and troubleshoot conference room Audio Visual equipment. Confirm conference room needs with all reservation contacts prior to reservation date. Audit room configurations, audio visual needs and classroom supplies to assure all needed materials are in place.Receptionist at General Motors University:Greet training class participants at the front desk and direct them to conference/classrooms. Input daily room utilization reports into excel spreadsheet. Post daily class/meeting room assignments on marquee. Maintain, update and distribute facility and local area protocol.