Chrissy Smith Email & Phone Number

Ventura, California

Ventura County, Ca

• Effectively guide the Pre-sale Missing Documents Team as the Lead Team Manager • Diligently manage continuing projects to ensure consistent streamlined document processes• Continuously update and review procedures to guarantee accurateness• Organize meetings with other lines of business to share information and discuss current topics• Supervise associates in-processing loans in foreclosure within the pre-sale foreclosure branch• Track failures in queues to monitor whether delinquencies are being properly controlled• Train associates and peers in the most current foreclosure department procedures• Identify gaps in processes and support Proficiency Coaches as needed• Monitor the completion and accuracy of FHLMC EDR for pre-sale foreclosure• Train associates on the process of FHLMC EDR for pre-sale foreclosure

Ventura County, Ca

• Performed Pre-Sale Foreclosure Department duties with the FHLMC Surveillance Team• Submitted mandatory documentation and recommendations to Litigation Team • Conducted monthly data entry of the Electronic Default Reporting (EDR)• Trained employees in the use of the EDR• Responded to emails, intercoms, and Attorney requests within a timely manner• Assisted overcome employees with answering escalating emails• Processed all FHLMC postponement requests• Ensured coming sales were either deferred, submitted for approval, or gone to sale• Contacted appropriate networks to verify correct steps were taken before a loan went to sale• Reviewed loans for alternative options such as a short sale, loan modification, MHA, etc.• United with attorneys and investors to have foreclosure sales postponed• Studied loan details for postponement history and ensured modifications were valid• Permitted to work unsupervised after first week on the job• Brought Focus tasks up to speed and reduced the amount of jobs in the POD tech code

Agoura Hills, California

• Performed personal banker or teller duties during high volumes of customer traffic• Processed transactions accurately and efficiently to build customer confidence and trust• Responded immediately to sales or service needs to reduce customer wait time• Identified needs and created customer interest in solutions to achieve team sales goals• Built, retained, and grew relationships with customers

Westlake Village, California

*Provided technical support to clients utilizing internal systems; including Title and Escrow Representatives. *Created and serviced accounts for new and current clients. *Answered incoming calls for technical support while also supporting incoming queue requests. *Updated and maintained multiple spreadsheets for account information.

Encino, California

Bachelor'S Degree, Human Services, Children And Family Services

Associate'S Degree