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@toasttab.com
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Chrissy Thomas is listed as Customer Care Expert at Toast at Toast, based in La Vista, Nebraska, United States. AeroLeads shows a work email signal at toasttab.com and a matched LinkedIn profile for Chrissy Thomas.
Chrissy Thomas previously worked as Customer Care Expert at Toast and Customer Care Specialist at Toast.
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Experienced and accomplished customer service professional with over seventeen years of experience in service and hospitality industry, including ten years of leading and managing teams with positive communication and motivation techniques.
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Boston, Ma, Us
Provide troubleshooting, support and assistance to customers on escalated cases through warm transfers and queue. Participated in a pilot team to provide personalized support to specialists in order to prevent unnecessary escalations. Participated as a June Menu Expert panelists providing insight on areas of improvement. Collaborate with other teams to resolve escalated issues.
Boston, Ma, Us
Handle incoming calls or inquiries from customers. Maintain positive, empathetic and professional attitude towards customers at all times. Promptly and consistently solve technical issues that customers may be experiencing. Effectively communicate to assist customers with troubleshooting techniques.Maintained customer satisfaction score of 4.5 out of 5.0.
Austin, Texas, Us
Oversee more than 100 front of the house (FOH) staff members.Complete weekly schedules for Servers, Bartenders, Runners and Concierge staff.Recruit, hire and train all new staff members.Conduct on-boarding and all new hire paperwork for new hires.Developed online training program to ensure all staff are up to date on all policies and procedures.Maintained highest online training completion throughout company.Led training department for new store opening - with average sales of $10k per day.Ensure staff certifications were up to date, created spreadsheets to track.Meet with beer reps to curate rotating draft menu.Completed weekly bar ordering and pricing.Inventory control, conducted bi-weekly counts to ensure inventory accurateness.Assisted Training Director with completion of company training program, including developing daily training documents, training guides, certifications, and online training videos.Facilitated quarterly training with shift trainers to ensure proper training methods were utilized.Maintained a guest satisfaction score (NPS) above 90%, above company average of 80%.Review, respond and resolve all guest issues through Listen360.
Washington, Dc, Us
Security Forces leader responsible for ensuring readiness of section personnel.Department of Defense Sexual Assault Victim AdvocatePhysical Security and Anti-Terrorism Force Protection.Developed multiple base-wide drills resulting in security preparedness.
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Chrissy Thomas works for Toast.
Chrissy Thomas is listed as Customer Care Expert at Toast at Toast.
AeroLeads has found 1 work email signal at @toasttab.com for Chrissy Thomas at Toast.
Chrissy Thomas is based in La Vista, Nebraska, United States while working with Toast.
Chrissy Thomas has worked for Toast, Alamo Drafthouse Cinema, and Us Navy.
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