▪ Served as the point-of-contact in charge of managing/tracking daily shipments in a busy warehouse environment.▪ Issued purchase orders in QuickBooks, obtained signed shipping documents, and emailed appropriate third-party persons for payment. Maintained 100% accuracy for all tasks.▪ Managed 40-80 phone/email correspondences from customers regarding invoicing or shipping issues. Processed a heavy flow of paperwork by checking information for completeness and accuracy.▪ Leveraged product/service knowledge to communicate with vendors about shipment availability and special orders.▪ Demonstrated a professional, courteous manner at all times when handling customer calls. Emphasized the delivery of outstanding customer service and prompt problem resolution when necessary.

▪ Created a range of shipping documents including BOL, COA, Packing list, Certificate of Origin and all other appropriate paperwork before confirming with carrier product was ready to ship. ▪ Fostered long-term, productive customer relationships by providing advice on purchases, discrepancies, and internal issues. Increased client satisfaction 45%. ▪ Scored in the top 10% of employees in successful problem resolution out of a pool of 6 candidates. Processed daily invoices valued at $400,000 annually and billed renewed invoices to clients. ▪ Successfully collected payment on 8 % of outstanding invoices. Negotiated flexible collection plans with clients. ▪ Effective Time Management, able to work well on a team or with little supervision.

▪ Maintained smooth business operations with minimal supervision in a fast-paced environment. ▪ Performed heavy calendar management by scheduling and coordinating office functions for 20 employees. Monitored assignment progress and appraising job results to consistently exceed operational requirements. ▪ Developed a skilled team of staff by individually coaching and disciplining employees when necessary. Monitored performance metrics to create quarterly reviews and reorganization efforts as needed to tailor team to diverse project specifications. ▪ Achieved project objectives by scheduling expenditures, analyzing variances to remain within the annual budget. ▪ Sourced the most qualified, talented vendors for special project needs. Skillfully negotiated contracts to obtain services cost-effectively and save the company $1,500 per project. Prepared vendor invoices and processed incoming payments. ▪ Managed $600.000 in annual accounts receivable/accounts payables functions. Completed weekly payroll for 24 employees, produced weekly/monthly expense reports, and implemented continuous expense reduction measures to save $15,000 annually. ▪ Recognized for aggressive collections on past due accounts for residential/commercial customers including liens, small claims court, and payment agreements. Worked daily on accounts in arrears. ▪ Liaise with company personnel and city officials to obtain municipal permits and renewed plumbers’ licenses. Ensured work proceeded smoothly with the appropriate documentation. ▪ Functioned as the primary liaison to 30-40 customers daily and delivered a consistent, positive customer experience. ▪ Spearheaded office inventory replenishment including ordering office supplies, requisitions, stocking, and shipment/receiving.

▪ Performed administrative support and bookkeeping duties including payroll, AP/AR, invoicing, expense reports, travel arrangements, and the onboarding of new hires. ▪ Maintained documentation for internal company records of proposals, revisions, opening/closing of jobs, and service orders▪ Created quotes for clients, keeping up with cost, labor hours, and outsourced best pricing on equipment used.▪ Worked with fellow technicians while interacting with the customers on other parts, add-ons, equipment they may benefit from.▪ Trusted to handle ad hoc assignments and cross-functionally collaborate with 5 other departments. Worked extended hours to consistently meet project deadlines. ▪ Communicated with vendors to order material and supplies. Reviewed contracts to identify opportunities for cost reductions. ▪ Observed 100% of all company standards/procedures to ensure appropriate business confidentiality.