Chrissy Casanova Email & Phone Number

Trusted Operations & Program Management Leader with over 15 years of proven experience driving operational excellence at scale. Renowned for consistently achieving outcomes with outsized impact through building trusted relationships with C-level executives, meticulous planning, and a solutions-oriented approach. Adept at overseeing and monitoring multi-million-dollar budgets, implementing optimized procurement practices, and ensuring compliance with internal and external vendors. Deep expertise in client management, facilities management, contract and vendor negotiations (including profitability levers), inventory audits, and the seamless onboarding and training of new and existing staff. She has successfully closed gaps in processes and fostered strategic collaboration with stakeholders.Key Achievements• Implemented the Chromebook Replenishment program across 53 schools, establishing and implementing Standard Operating Procedures (SOPs) to effectively manage Chromebook inventory levels. Trained 400 operations associates on the Chromebook Replenishment Program.• Recognized and addressed an opportunity to enhance efficiency in the OffBoarded Tech Collection, leading to a remarkable 60% reduction in loss rates. Contributed to crafting policies, procedures, and Key Performance Indicators (KPIs) across all schools.• Demonstrated leadership in planning and executing the annual Summer Tech Distribution for New Teachers. Ensured seamless onboarding for 800 new hires, providing them with assigned assets, credentials, and device readiness for their first day at work.• Orchestrated the annual Chromebook Distribution for new and returning scholars across 53 schools. Collaborated with internal stakeholders to strategically determine deployment quantities and successfully deployed 9,000 assets, ensuring a smooth launch of the school year.Areas of Specialization Strategic Operations • Vendor Management • Facilities/Logistics Management • Team leadership • IT Asset Management & Troubleshooting • Enterprise Onboarding • Project Management • Process Improvement • IT Escalation Management • Partnership Management • Monitoring & Evaluation • P&L Management • Procurement Negotiations • Cross-functional Collaboration • Strategic Oversight • Compliance • Hardware • SaaS • Contract Management & Negotiation • Staff Training & Management • Hardware Deployment & Installations

Listed skills include Customer Service, Sales, Management, Customer Satisfaction, and 44 others.