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• CUSTOMER-CENTRIC IT LEADER proven track record in consulting with clients, defining solutions, developing and executing digital transformation strategies drive operational efficiency (30%) and increasing customer satisfaction (45% net promoter score). Skilled at aligning technology solutions with customer needs to deliver results.• STRATEGIC PARTNER AND COMMUNICATOR adept at engaging with customers, executives, and stakeholders at all levels to gather insights, prioritize user-centric innovations, and translate customer feedback into actionable product development strategies that drive adoption and long-term success.• VISIONARY TECHNOLOGY LEADER AND CUSTOMER SUCCESS expertise in product delivery, fostering cultural change, enabling technical teams to create transformative, customer-focused solutions. Passionate about building collaborative environments, prioritize user experience and continuous process improvement.Career Highlights:• Established multiple technical product organizations to drive customer-focused digital transformations, led stakeholder engagement to identify problems/define solutions. Fostered ownership of end-to-end product delivery, resulting 25% organizational efficiencies/growth. • Created high-performing culture that emphasize results and value add to business and customer by developing customer engagement programs which resulted in outcomes of improved engagement scores year over year. • Led development of integrated eCommerce platform for Staples/InBev, consulted with Client through product development and delivery to ensure solutions met their operational goals, ultimately delivering $20M in cost savings and enhanced marketing efficiency.• Lead advanced architecture team to transform digital healthcare products to cloud enabled, real time data integration, and capability rich solutions to deliver outcomes of innovative customer-facing products.• Owned product leadership to modernize claims for Centene by leading intake through delivery, ensuring the solution developed resulted in the problem to be solved, resulting in efficiencies by 65% and organizational growth by 30%.• Built and strengthened pipeline of product talent through robust internship and learning and development programs.
Cg Cognitive Business & Technology Consulting
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OwnerCg Cognitive Business & Technology Consulting May 2024 - Present• Provided expert consultation to guide clients through software selection, implementation, and integration, ensuring seamless adoption/minimize downtime. • End to End-to-end program oversight of marine industry data exchange program (financials, operations, technology).• Technology consulting for the real estate industry to support digital marketing and software implementation.
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Senior Director Information TechnologyCentene Corporation Apr 2020 - Dec 2023Saint Louis, Mo, UsPromoted to lead the Digital Portfolios for 60+ person Product & Portfolio Management organization, supporting the core technology products for member, provider, and claims. Digital and organizational transformation includes intake, product/portfolio leadership, discovery, architecture definition, agile/engineering coaching, and vendor management. -
Director Of Information TechnologyCentene Corporation Jul 2018 - Apr 2020Saint Louis, Mo, UsIT Director - Digital Transformation & DeliveryPromoted to define and execute a customer-centric technology vision/strategy for the digital solutions organization with 1K+ employees, aligning technical innovation with client needs and market demands. Directed a 200-member technical product team in leveraging Agile methodologies to drive business transformation and deliver impactful results.
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Information Technology ManagerCentene Corporation Sep 2015 - Jul 2018Saint Louis, Mo, UsManager - Digital Transformation & DeliveryHired to guide enterprise-wide Agile transformation following acquisition of Health Net, Inc. Reorganized and directed Agile teams supporting software development for web portals, instilling cloud-first strategy for existing and new applications, including integrated customer engagement in solution through product delivery.
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Ecommerce ManagerNestlé Purina North America May 2015 - Sep 2015St. Louis, Mo, UsSenior E-Commerce ManagerManaged development and implementation of e-commerce IT strategy, which included partnering with third-party vendor (Magento) to deploy new software development lifecycle processes to enable e-commerce business and sales growth. -
Senior It ManagerStaples Promotional Products Jul 2008 - May 2015Overland Park, Ks, UsOversaw global team of 27 employees and 15 contractors managing development, delivery, and operation of e-commerce platforms for US, Canada, and UK. Assembled and led highly functional Agile teams in driving platform modernization. -
Business Analysis ConsultantStockell Consulting Jun 2007 - Jul 2008Chesterfield, Missouri, Us(Corporate Express) Project Manager/Business Analyst for software development project for eCommerce/incentives and recognition web solution.• Manage project schedule, hours, task, and budget.• Gather business requirements/flow and develop software design specifications• Develop business process flows and business process flow improvements and automation• Work directly with Lead Architect and aid in architecture development• Provide guidance and support regarding requirements based on past experiences and knowledge• Liaison between IT and the business -
Business Analysis Consultant & Project ManagerCodesoft International, Inc. Oct 2006 - Jun 2007(IBM/Russ Berrie) Managed project for implementation of ERP (JDE) and eCommerce solution (Epicor StoreFront) for retail customer.• Managed project schedule, hours, tasks, and budget • Worked with customer through entire SDLC to include planning, analysis, design, build, testing, and training• Provided technical knowledge in regards to software functionality, configuration, installation, and data exchange between eStoreFront and JDE One World (backoffice).• Business process analysis to advise customer on process improvement• Managed workload of sub contractors for code modification effort• Worked directly with customer’s IT staff to educate on ASP, ETL, and StoreFront• Developed technical and functional requirements for data exchange and StoreFront modifications. Conducted validation sessions and code reviews with customer.• Communicated with third party vendors (Epicor, Microsoft, and Paypal) to address software bugs, configuration problems/setup, and performance issues encountered in testing -
Business Intelligence Data Warehouse ConsultantAjilon Consulting Inc., Montreal Jun 2006 - Oct 2006(Wells Fargo) Project Manager and business analyst that worked directly with the businesses to define and document requirements, design processes, define limitations, and develop solutions for software enhancement projects.• Project management.• Requirements gathering; work with business owners, to document and develop solutions for system projects.• Provide analysis, design and documentation for existing and proposed technology architecture frameworks.
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Business Analysis ConsultantStockell Consulting Oct 2005 - Jun 2006Chesterfield, Missouri, Us(Monsanto) Work directly with the businesses to define and document requirements, design processes, define limitations, and develop solutions for software enhancement projects.• Lead requirements gathering meeting, work with business owners, and document and develop solutions for projects.• Provide analysis, design and documentation for existing and proposed technology architecture frameworks. • Proficient in working with IT/business managers toeffectively prioritize activities and achieve defined objectives. Translate business requirements into IT solutions.• Sketch diagrams of proposed and existing systems using Visio.• Use case development and analysis utilized in requirements documentation• Provide application support to include data analysis by utilizing SAP from a functional standpoint
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Decision Support SpecialistCorporate Express Feb 2004 - Oct 2005Mascot, Nsw, AuReport development and data analysis in support of divisional strategic business objectives to facilitate business improvement for the division. Studying, designing and creating report solutions in support of divisional business objectives by extracting data from corporate Oracle Data Warehouse.Interact with customers; gather business requirements to successfully create/customize reports for the respective groups.Ensure quality and validity of data in data warehouse.Report development to include complex queries, forms, and reports utilizing MS Access. Automate processes on generating complex daily, weekly, monthly, and quarterly schedule of reports.Responsible for converting divisional data to MySQL database to improve efficiencies with local data extractions and reporting.Support customers and troubleshoot data validityProject leader on divisional implementation of CRM tool (Salesforce.com). -
Business AnalystCommerce Bank Jun 2001 - Feb 2004Kansas City, Mo, UsCo-managed development and implementation of web based enterprise wide Performance Review system. Core responsibilities relate directly to back end database which was developed in SQL Server 2000.Identified, recommended and implemented business process improvements within corporate Human Resource Department which resulted in operational efficiencies. -
Business AnalystPdi Technologies Feb 1999 - Feb 2001Alpharetta, Georgia, UsBusiness analyst automating business processes for convenience retail and petroleum wholesale businesses around the globe to increase efficiency and profitability by securely connecting their data and operations. -
Assistant To The ControllerPerformance Food Group Jan 1996 - Feb 1999Richmond, Va, UsAssistant controller, supporting financial analysis to include month end reporting. In addition systems analysis to ensure alignment to general ledger.
Christina George Skills
Christina George Education Details
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Webster UniversityBusiness With Emphasis In Technology -
Maryville University Of Saint LouisInformation Technology
Frequently Asked Questions about Christina George
What company does Christina George work for?
Christina George works for Cg Cognitive Business & Technology Consulting
What is Christina George's role at the current company?
Christina George's current role is Technologist / Digital Transformation / Customer Centric / Strategist / Solution Design / Modern Delivery / Growth Mindset / Business Agility / Product Mindset & Development / Advisory & Consulting / Engagement.
What is Christina George's email address?
Christina George's email address is ch****@****ter.net
What is Christina George's direct phone number?
Christina George's direct phone number is +131456*****
What schools did Christina George attend?
Christina George attended Webster University, Maryville University Of Saint Louis.
What skills is Christina George known for?
Christina George has skills like Business Analysis, Sdlc, Management, Visio, Requirements Gathering, Microsoft Sql Server, Software Development, Business Process, Databases, Software Documentation.
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